I stayed at this hotel recently whilst holidaying in Melbourne. Over the 4-day period, I was treated to service that exceeded my expectations (please keep up the great work!), and a sophisticated but cosy ambience that was second to none. Aspects of the service that were outstanding included: front desk staff, concierge, door staff ... all guests were greeted warmly and requests attended to promptly and courteously. In fact, when I enquired about a particular restaurent in the vicinity, the Concierge took great effort to locate it (being as I only had the vaguest possible description at hand), provided me with some alternatives, and then offered to complete the process by booking a table at one. As I travel frequently and have been exposed to many different levels of service (from the mundanely obligatory to the genuinely warm), this was indeed a welcome quality. The facilities and location of the hotel speak for themselves and actually live up to the glossy pictures. So impressed was I that I persuaded myself to join the Intercontinental's Ambassador Program. I can only hope that the staff and facilities in other locations match the very pleasing experience I had with the Rialto.
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
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- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne