Although the location was great I was a little disappointed with the apartment itself. We stayed in 402 which was next to the lift and was pretty noisy in both bedrooms. The layout of the apartment itself was also pretty strange. There was one shower servicing two bedrooms but this was located in the ensuite off the master, this meant the person in the second bedroom had to walk through the master to use it! It was all a bit awkward. The second bedroom door opened straight onto the kitchen, which was also a little strange.
The main aspect which let this down for me was the customer service. On arrival at the hotel we checked in and were given keys, only to discover when we got to the apartment that the room had not been cleaned! The cleaner was in fact sitting in the apartment eating his lunch. It was all a bit embarassing! The management apologised but didn't seem too concerned.
The next issue was the car parking, we booked a space for two nights and notified the front desk that we were taking the vehicle out of the space and back to the hire company. When we arrived back at the apartment that evening, we were told that we had been charged for a third night because we had not returned a remote for the basement door ... though we weren't advised of this when we 'checked the car out'. When we pointed out that we had not been asked for the remote, the guy behind the desk got aggressive, he was outraged that we had (politely) challenged him and responded with a torrent of abuse questioning our morals. He eventually agreed to remove the third nights charge but this ruined the stay for me and left me really upset. If we hadn't paid in advance for the rest of our stay I would have checked out. I've never been treated like that in a 4* hotel before and don't expect to be again. On this basis unfortunately I can't recommend this hotel.
- Official Description (provided by the hotel):
- The most vibrant part of Melbourne CBD. Punthill Flinders Lane is surrounded by fashion, food and culture reflecting the ambiance and charm of Melbourne's quirky laneways and eclectic cafes. Punthill Flinders Lane is a short stroll to Federation Square, Regent Theatre, Southbank and Crown Casino. Sporting Venues such as AAMI Stadium, Rod Laver Arena, MCG and Etihad Stadium are also within close proximity. ... more less
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- Also Known As:
- Punthill Flinders Lane Apartments Hotel Melbourne