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“Great” 5 of 5 bubbles
Review of Clarion Suites Gateway

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Clarion Suites Gateway
Ranked #27 of 156 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great”
5 of 5 bubbles Reviewed 10 April 2012

Stayed at this hotel for 3 days over the Easter period. Staff very friendly, we booked a 1 bedroom riverview room with views of the Yarra River and Crown Casino. Our room was spacious, bed comfortable, and clean. Would stay here again.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fernuch01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 15 April 2012
Dear Valued Guest,

Thank you for your feedback, it is always a delight to read such positive comments. We appreciate you taking the time to post your review and we look forward to welcoming you back to Clarion Suites Gateway.

Kind Regards
Kelly Matthews - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,026 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 10 April 2012

Staying here on business. The bathroom is from the arc! The sink ans mirror is in the bedroom. The bath has a Plastic mat! Beds ok and clean
Faced crown casino so heard Flinders St station from the 11th floor all night as well as the snoring from next door!!
Will never come back.

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sd1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, 16 April 2012
Dear Valued Guest,

Thank you so much for your feedback, this certainly offers us some input in relation to the bathroom set-up, which we inherited from the developer, and I am somewhat unsure if we will have much input when we commence our next refurbishment program in due course.

Although from a practical sense the set-up may be viewed as convenient, in that, whilst one person is in the bathroom, the sink and mirror allows each guest some privacy, as per your image.

We understand that the rubber mat does not suggest an aesthetic appeal; however, due to popular demand by guests, who are concerned about an accident, we think that this may be a suitable option in this regard.

All our rooms are double glazed, and I do hope that in this instance the room that you occupied was sealed properly, sometimes guest remove by sliding the additional glass panel which impacts noise penetration. Thank you also for your comment in relation to noise emanating from the adjoining room, we will certainly monitor future guest comments, generally we do not experience feedback of this nature.

It is with regret that you did not enjoy your stay with us, your comfort is our primary focus, we do have limited recourse in matters in how the building was designed, however, I would like to assure you that we will endeavour to do our best based on your comments when we have an opportunity in presenting suggestions during our next refurbishment program.

In the interim if you will kindly provide your contact details, so that we may have an occasion in making available to you various room/suite options. Should your travel schedule bring you back to Melbourne, I would be delighted if you would contact my office so that we may have an opportunity in restoring your confidence in our hotel and services.

Best Regards

Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 April 2012 via mobile

I stayed here with my 5 year old and 5 month old for 2 nights. We were in room 1381, a one bedroom apartment and found this to be quite suitable for our trip. The room was very modern, complete with full kitchen (oven, full size fridge, stove cooker) and also had its own LG washer/dryer combo unit which came in handy for me to wash cloth nappies. The room was also very clean. There were only a couple of things I could gripe about. 1. Our room was situated right behind the lift shaft. Whilst I could here the comings and goings of the lifts during the day, it did not keep me awake at night, but traveling with two small children may have helped my sleeping! 2. The bathroom was an ensuite off the main bedroom. Bit of a pain if the baby was asleep on the main bed. The shower in the bathroom was very small and even having the sliding door opened fully, I struggled to squeeze through the gap sideways holding my baby. On the whole, this is not a family room as such so would be perfect for a couple :). The staff were great, allowing me to leave my luggage secured upon my early arrival. I ordered dinner from the room service menu and it was very good, as too was the buffet breakfast in the restaurant downstairs. There was a large lap swimming pool on level 5 although I did not go in! The hotel is located on the south side of the CBD area and within walking distance of Flinders Street train station, Southbank and Melbourne Aquarium. Trams pass by the front, although you MUST carry coins to buy tickets. All in all, I would recommend this hotel for business or pleasure :)

Stayed April 2012
Helpful?
1 Thank Melinda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 15 April 2012
Dear Melinda,

It is pleasing to receive positive feedback and we are glad you enjoyed our location and service.
I note you comments about the bathroom, next time can I recommend you book a one bedroom riverview suite, this room type has access to the bathroom from the lounge room and not the bedroom.
May we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Good apartment with great facilities and river view , value for money
Bed is very comfortable and double glazing on bedroom window helps reduce noise
Recommend asking for apartment on highest floor possible
Restaurant was ok

Room Tip: ask for rvierview on highest floor possible
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank YV23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 15 April 2012
Dear Valued Guest,

Thank you for your comments, we are delighted that you enjoyed your stay with us and hope that we may be of service to you again in the future.

Kind Regards
Kelly Matthews - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

Stayed at this hotel for long weekend in Melbourne for a friends wedding. Apartment was massive, floor to ceiling class with views of the Yarra River across to Crown , great views at night with Crown flames. Close to city and free city tram only 1 block away

Apartment was clean and tidy, modern looking. Had everything needed. Bed was kingsize and very comfortable. Great value for money

Staff on front desk very helpful and friendly. Bar staff nice and friendly had few drinks nice and quick service

Room Tip: Book direct, corner view apartment
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ji7683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 15 April 2012
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our Hotel, facilities and staff. We look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 2 April 2012

Living in rural Victoria, we enjoy a long weekend in Melbourne from time to time to get our city fix. We've stayed in many and varied accommodations around the Melbourne CBD and don't look any further than the Clarion Suites any more. It has everything, great location, spotless and modern amenities, friendly, helpful and efficient staff. It has been our pleasure to keep returning to this ideal hotel.

Room Tip: We find the apartments are fantastic. All rooms are great, but for something a bit special choose a...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 3 April 2012
Dear Wendy,

It has been a great pleasure for us to host you during your last stay in Melbourne. Thank you very much for sharing your experience and consider our hotel as home away from home. We'll be delighted to serve you again for your future stays in Melbourne.

Kind regards,
Kyan May - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
74 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

This hotel offers great value for money in the CBD area.

Check-in and check-out were very friendly. Also, I thought I'd left something behind on checking out, and a quick phone call to the hotel was handled in the same easy manner.

I stayed in the most basic room, but it was equipped with everything I needed.

The desk was of a reasonable size, although perhaps the chair was a little low for the work surface. I switched to the small dining table and felt much more comfortable.

The bed was comfortable, but too low for my aging legs.

The bathroom has an external handbasin, then a bath/shower and toilet in a separate room. The shower head is very good, but the shower is screened by a folding glass panel and spray outside the shower is unavoidable.

Additional facilities in the room were a microwave oven and some basic crockery/cutlery.

The television was a little odd, fixed to the wall in a position that made it a little difficult to view from the bed. It doesn't swivel (well, I only tried gently) but it is a large size and gets good reception.

There were some roadworks going on in the street in front of the hotel. I had some early noise, but I still managed to get to sleep.

One aspect that might make it difficult to get to sleep is the amount of light leakage in the room. The alarm clock is very bright, and there was considerable leakage from the little hallway outside the room. A pillow and a spare blanket quickly fixed each problem.

I used to stay at the Southbank Travelodge when I needed a simple overnighter. That property has increased its rates, and I now find that the value offered by Clarion Suites is far better, especially when the enhanced standard of rooms at Clarion is taken into account.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonDunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 3 April 2012
Dear Ron,

Thank you for sharing your thoughts with us, we are delighted to hear that you enjoyed your recent stay with us. We will definitely take into consideration on the few things you mentioned on the review during our next refurbishment program. It is very important that our guests are comfortable and enjoy their time during their stay with us. We'll be delighted to serve you again for your future stays in Melbourne.

Kind regards,
Kyan May - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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