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Review of Santiago

Ranked #2,919 of 4,657 Restaurants in Melbourne
Cuisines: Spanish
More restaurant details
Restaurant details
Dining options: Reservations
Neighbourhood: Middle Park
Reviewed August 8, 2015

This is a local restaurant for me and I try to support places close to home.I called in at 6pm and ordered Seafood Paella for 7:30pm.We arrived about six minutes late to be told by the waitress our food was cooked and ready at 7:30pm and as we were late it had got cold! It had been put back on the stove to warm it up.So it arrives a few minutes later in a large steel frypan which if used for cooking or put back on the heat would have been hot.It was cold and so was the paella.It was difficult to eat being dry and stodgy.The seafood (shrimp,prawn,mussels,calamari) was passable but all part of a congealed cold rice mess.Seriously it's a disgrace to treat customers in this way and I was embarrassed that it was happening in my own country,let alone city and suburb.I walk past this place frequently and it's rarely got more than a handful of people in it.Although I have had one good meal here previously I will not be returning under any circumstances.If the management of Santiago read this they should hold their head in shame.If your contemplating going here DON'T!

Date of visit: August 2015
    • Value
    • Service
    • Food
3  Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 26 reviews

Reviewed July 18, 2015 via mobile

A group of 11 of us recently were there to enjoy their advertised Christmas in July - don't bother!
We arrived to find the upstairs dining area freezing cold with tiny fires going in the 2 fireplaces. We had to continually ask during the evening to have more wood on the fire which, I might add, we were happy to do ourselves...but there seemed to be none to be found!

The light fixture above our table had tge capacity to hold around 10 globes but had 1 in it so we 'stole' the tealight candles placed on the mantelpiece (6 in total) to be able to see what we were about to eat!

The food and wine were an absolute dissapointment. The quanity was fine but the quality left so much to be desired. The table service was sloppy and, despite repeated requests, we were not given any extra napkins...with the first dish being grilled whole prawns, you could see why we needed them!!

Each dish was mediocre to say the least and the paired wines even more so. The fact that we all had on our coats and scarves during the meals and that the room was so dimly lit more than likely added to the nad impression. Lucky we enjoyed each others company as it was the only positive of the night!!!!

I will never recommend this establishment to anyone and will never return.

What a shame.

Date of visit: July 2015
1  Thank Jemonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 16, 2015

The Santiago was not only the best Spanish Restaurant in the World but the best overall restaurant! The atmosphere is wonderful, the staff are SO friendly and welcoming, the food is out of this world and it is fantastic value for money. Would definitely go there again.

Date of visit: September 2014
1  Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2015 via mobile

Found it by chance, but what a lovely find ..
Was just going to have a wine and go but had a look at the menu and decided on the pork and apple crocettes which where delicious!!!
Will be back if in the area again ...

Date of visit: June 2015
1  Thank Vikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 14, 2015

Seriiously disappointing. We have dined at this resaurant after the Melbourne Grand Prix for the last three years. Over that time it has gone downhill. Service is terrible. We ordered eight courses this year and asked if we could have it spread out over time. We were feed and exited within an hour. The bathrooms were our main concern DISGUSTING is the only description. We commented upon arrival about the standard of the toilets and upon leaving there was no change to the cleanliness of this facitlities. We will not be back.

Date of visit: March 2015
    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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