The hotel was fine. It is not super close to the beach but not a long walk. The restaurant is good and the gym sufficient. The room was well sized and looked out onto the pool. The staff were friendly and helpful.More
- Free Wifi
- Free Parking
The hotel was fine. It is not super close to the beach but not a long walk. The restaurant is good and the gym sufficient. The room was well sized and looked out onto the pool. The staff were friendly and helpful.MoreShow less
Dear Mirella S,
Thank you for taking the time to submit your feedback on The Kimberley Sands Resort & Spa.
Glad to hear you were able to experience our 5 start restaurant and that the gym room met your needs. Thank you for recognising our friendly and informative level of service - I will certainly pass this onto our Front Desk staff.
We hope to see you back at The Kimberley Sands Resort & Spa in the near future.
A quick getaway for us during tourist season up north.
Quite impressed with the overall aesthetic of the resort. Reception is lovely and the rooms are of a good standard.
There are of course the run of the mill foibles with aging rooms showing wear, but all in all they were tidy and comfortable.
Two issues would be the silly balcony seating, which was pretty impractical and obviously a cheaper option. So not a big thing.
Secondly, as it is styled as a resort, meaning the option to laze by the pool is high on guests agendas, please have more than a single person working the bar at a time. The wait for drinks was substantial during the day.
Some issues. Other than those we very much enjoyed our stay and shall no doubt be back again in future.
Thank you for your feedback and glad to hear you enjoyed your recent stay at The Kimberley Sands Resort & Spa.
We are continually striving to provide the best experience for our guests and so I have passed your feedback onto the relevant departments to action.
We look forward to welcoming you back for your next getaway.
We found room #208 to be clean, modern and well appointed. Nice towels. The air cond though was preset to a too warm 25 C. The pool area was very pleasant.
We only ate a breakfast there but this ordered set of hot meals was good value and tasty.
We found all staff friendly and helpful.
Be aware that is a 10 minute walk to the beach. Town buses pass the door
Thank you for taking the time to review you recent experience with us. We are so glad to hear you enjoyed your stay, in particular our pool and restaurant.
We look forward to welcoming you again soon!
The room was noisy in an alcove which could have been quiet but for the constantly slamming doors of the other guests and the Safety Fence. The Plunge Pool was Leaking and out of action for most of the six days. Tiles were pealing off and it was empty for a few days.
The Refrigerators were totally frosted up
Room cleaning was poor and the same dead flies were behind the curtain for six days. Our one year old was always covered in red dust/ sand from crawling on the floor. Shoes had to be worn otherwise dirt built up on our feet inside the unit.
Staff support and help was lacking in all areas.
Dining was very slow nearly three hours for a four course dinner.
Towels were taken not returned.
Bins not emptied and we had to ask after the room clean.
Very very limited cooking facilities. No Salt & Pepper.
Air Conditioners were inadequate.
I really don't know how they achieved the fictitious five stars.
Thank you for taking the time to provide feedback on your recent stay at The Kimberley Sands Resort.
We are sorry to hear about your recent experience with us. The plunge pool is certainly a feature of our suite accommodation and we have worked as quickly as possible to reinstate this for our guests.
I have passed on your remaining concerns to our relevant departments to ensure we provide a positive experience and the highest level of service for our guests.
I am currently in Broome and went out for dinner with friends at the Kimberly sands resort.
Firstly the service was great , friendly and helpful.
The menu was great and the wine list extensive.
We all ordered the all inclusive food menu which provided four nice sized courses with a glass of sparkling wine for $80 per person .
Excellent value as the courses were nice sizes and well presented and most importantly delicious.
Would highly recommend this restaurant to anyone looking for a lovely night out.
Thank you for taking the time to review our restaurant, The Deck.
I am so glad you enjoyed your evening and have passed on your comments to our restaurant team.
We look forward to seeing you again soon!
We stayed at KSR in a Poolside room. There are rooms in an adjacent area of garden with no day time pool noise. It's a good walk to Cable beach, a car is preferable in Broome anyhow.
I would say it has been 5 star but it is slipping a bit - more like 4.5 now. A little bit of maintenance could fix things like screws protruding from the wooden decks Etc.
Basically it is still one of the better places to stay in Broome. ( Superior to CBR we feel which can get very crowded.)
The worst feature we found here was common in many places now - noise from kids whose parents don't seem to want to own them. (It was school holidays) Complaints to staff were not responded to. I chastised one lot for splashing us by the pool and were informed by one parent they were having fun. I suggested his wife may like me to toss a bucket of water over her for fun. They left and I was applauded by a few others similarly affected.
The rooms are big and very comfortable. The ground floor rooms are preferable in our opinion with private screened balconies. The bathrooms clean and huge with a wet room shower and no bath. They have a green policy and Towels are only replaced when left on the floor. There was a lounge and comfortable chairs in the room and the bed comfortable. Tv is positioned in an awkward position for viewing however. There is no mini bar but there is a fridge. Bar service is available all day in the open air restaurant. The service and staff are friendly, helpful and obliging but everything in Broome is done in far north time - sooner or later, usually later.
The dining room (The Deck) is brilliant with a definite French influence of food and service. Breakfast can be Continental or full service. Continental is as good as any other hotel.
We would rebook KSR next time we are in Broome.
Thank you for taking the time to provide such positive and constructive feedback on your recent stay. The pool is certainly a feature of our resort, and a beautiful space to relax and unwind but can tend to get busy during school holiday periods.
I'm glad you enjoyed The Deck and will pass on your comments to the Chef and his team. I've also passed on your maintenance concerns as well.
We looking forward to seeing you again next time for a more peaceful & relaxing stay.