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All reviews irish pub samantha rodwell swan river junior suite accor member restaurant staff buffet breakfast top floor reception staff an upgrade standard room bed was very comfortable pleasant stay city centre across the road elizabeth quay senses
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Reviewed September 14, 2015

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jean-Philippe L, General Manager at Novotel Perth Langley, responded to this reviewResponded September 14, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 13, 2015 via mobile

We arrived late Friday exhausted and every staff member without exception was fantastic - at check in (apologies I was too tired to recall the check in guys name) he was so welcoming and surprised us with an upgrade to an amazing room which allowed me to have some critical meetings in our suite and was greatly appreciated - not to mention made conducting business so much easier - after a busy day we decided to eat at the hotel and we were so glad we did - Sonam greeted us with great friendliness and then Samantha went above and beyond to service us - recommending the Eye Fillet which was perfectly cooked and delicious and entertaining us with her quirky humour - even the Irish engineer when we were getting in the lift totally engaged - as a speaker it's great when I can spruik a great example of systemic excellence and congratulations to hotel management because I know that doesn't just happen by chance - Kathy and John 605

Stayed: September 2015, travelled on business
Thank kathy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Philippe L, General Manager at Novotel Perth Langley, responded to this reviewResponded September 14, 2015

I am delighted that you had such a pleasant stay with us! It is great to be met with such outstanding service from our team especially from Sam and Sonam, who I will be personally commending.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed we pride ourselves on our friendly guest services and quality food and beverage at Sen5es Restaurant. It's always great to have a steak cooked to perfection!

Thank you again for sharing your experience. We hope you come back and stay with us again soon!



Kind Regards,

Jean-Philippe Lagarde
General Manager

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Reviewed September 11, 2015

Average hotel. A bit drab and tired but clean and comfortable. The bathrooms in need of a refurb. Lunch at Fenians was good but dinner in senses just ok. Staff very friendly and accommodating. Great position in East perth

  • Stayed: September 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank 284Cathyreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Philippe L, General Manager at Novotel Perth Langley, responded to this reviewResponded September 12, 2015

Thank you for taking the time to provide us with such detailed feedback on your recent stay with us and I do apologise that we fell short in some key areas and have shared your feedback with the management team to ensure we action the areas accordingly. Thank you also for your kind comments of our friendly staff- something we very much pride ourselves on.

Thank you again for taking the time to tell us about your stay and is our hope that we can welcome you back in the near future and provide the level of service you come to expect from a Novotel and have rectified all your points.

Kind Regards,

Jean-Philippe Lagarde
General Manager


Kind Regards,

Jean-Philippe Lagarde
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2015

  • Stayed: September 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jean-Philippe L, General Manager at Novotel Perth Langley, responded to this reviewResponded September 12, 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 11, 2015

Typical Novotel standard hotel with good size rooms and generally good amenities. It has small signs of being a bit jaded and in need of some loving care especially in the bathroom. But this is a comfortable hotel and the staff are warm and accommodating. Parking is available underground. Did not have an evening meal there, but breakfast choice was good.

  • Stayed: September 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Nigiov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Philippe L, General Manager at Novotel Perth Langley, responded to this reviewResponded September 12, 2015

We very much appreciate your comments regarding your stay at the Novotel Perth Langley.

It is always a pleasure to receive positive feedback about our warm and friendly staff and your overall stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We hope your next visit will be as pleasant as the previous one.


Kind Regards,

Jean-Philippe Lagarde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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