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“Never again!!!” 1 of 5 bubbles
Review of Alderney on Hay

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Alderney on Hay
Ranked #64 of 81 Hotels in Perth
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Never again!!!”
1 of 5 bubbles Reviewed 16 March 2012

Dont ever stay here. The staff attitudes are absolutely Disgusting. My father was called a fool to his face. On arrival (after traveling from Sydney since 4am) we were met with some sullen faces, we were asked our car rego number, handed a pile of papers and told to "sign here", all that was verbally highlighted to us was the code to access the carpark, the code to get inside the building and told not to park in a colored or reserved spot. Being exhausted we went to our room and went to sleep. The following morning when we went to go out, our car wheel had been clamped we had to pay 140 dollars to have it removed. The hotel told my father he was an ignorant fool for not reading what he signed where it stated that the pile of papers that were handed to us included a permit that we needed to display on the dash even though we already were given the code to enter the carpark. The whole situation was handled disgustingly. The lower review that says there are signs all through the hotel elevators, and your room is not true. Never again.

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Kwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
    39
    63
    49
    43
    69
See reviews for
118
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 9 February 2012

This was without a doubt the worst accommodation I have ever stayed, a rating of 1 out of 5 isn't low enough for this place.

Looked like someone had lived in it for a week before I had got there. There was hair in the bed, used soap containers in the bathroom. The whole place smelled like smoke, and the front door had obviously had someone kick it in at some point. There was no shower gel in the bathroom and the bed was destroyed.

I would never stay here again, biggest mistake, and really brought my otherwise excellent Perth experience down a lot lower.

Room Tip: Doubt there's a good room in the entire establishment, avoid at all costs, or better yet sleep o...
See more room tips
  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank AndyPandy111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Perth hotels

Perth, Australia
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 27 January 2012

We haven't stayed here for quite some time and wont be staying again. The apartment itself was clean and tidy with all we wanted it was just the getting there that was the problem. We arrived just on 5pm so it was bordering on after hours. 3 groups of people were all trying to get in the back door and nothing worked. When we rung, we were told we had to use a different door which meant dragging our bags down a ramp and round a corner, very inconvient when the boom gate was in the way. The lift was dirty with no air con and with everyone in it by the time we got to the top floor it was hard to breathe. It appears that this place has been taken over by another company who haven't got the same standards as the previous owners. Not going back as when we rang with different requests, it just wasn't happening.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Trudy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 23 January 2012

I have stayed in this hotel twice. I was attracted to its proximity to the city, reasonable room rates, and fair condition of rooms.

The staff were not overly helpful nor cheerful, but I guess this is typical of Perth, as I ahve experienced similar service in other Perth hotels.

Breakfast was served in a adjoining cafe, and the catering staffs were quite friendly and efficient.

This is a cheap hotel near the city, and is ok for a short stay.

  • Stayed June 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank engam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunsborough, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 17 January 2012

My family of 5 stayed here for two nights recently. The reception staff completed our check in with the minimum of interaction. We were pleased with the size of the apartment and generally the living areas appeared clean. Unfortuately, when we later opened the toilet door, we noted there was a strong odour. There was also water leaking from the base of the toilet, which we reported. As we were not intending to do more than sleep in the hotel we did not check out, but we would not rebook. The pool provided some entertainment for our children on one morning, but the gym was very light on equipment and what was there did not seem to all be working. Not one we will rush back to.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Chelledownsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 9 January 2012

The room was a great size and allowed my family some privacy and space...Beyond that, there's not much more I can say. The counter staff appeared to be bored with their jobs and didn't offer any real service. The location is rather limiting unless you have a car. The advertised wifi does not exist. My husband spent time going up and down the elevator trying to find a signal...
If whoever owns this establishment actually put in some effort, this place could be improved upon dramatically without too much effort.
Like I said, it is what it is..... Nothing Special...

  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank SamanthaBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bexhill-on-Sea, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed 6 December 2011

Stayed here in June 2011 and I have to say I think it's the worst place I've ever stayed in. The dirt was indescribable. The whole apartment was filthy. The toilet seat was covered with muck. There was something a bit grungy on the floor in the toilet which we suspect was a piece of chewing gum but never did investigate. I had a profusion of toenails on my bedroom carpet which weren't mine....and on it goes! We used the indoor pool once but God only knows when it was last cleaned.
The final straw for me was the silverfish running about on my sheet.
The most upsetting thing about it all was that our relatives had paid for us to stay there as we were visiting them on the trip of a lifetime so it was impossible for us to say anything to them without risking offending them. Thanks for ruining my days spent in Perth.
Stay here at your peril!

  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank therunners055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alderney on Hay

Property: Alderney on Hay
Address: 193 Hay St, Perth, Western Australia 6004, Australia
Region: Australia > Western Australia > Greater Perth > Perth > East Perth
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Alderney on Hay 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Starwest Apartments Alderney On Hay is leading the way in offering affordable, fully self-contained quality apartments that are close to the city centre.Our 3.5 Star property is conveniently located in East Perth approximately 1km from the Perth City Centre. Starwest Apartments Alderney on Hay is located just minutes from the Perth CBD, shopping, entertainment, restaurants, the WACA cricket ground, Burswood Casino, Gloucester Park, Ascot and Belmont horse racing tracks and the Swan River. Featuring spacious non-smoking self-contained two bedroom apartments with dining/living area, separate laundry and bathroom, direct phone line and a private balcony - it's the perfect accommodation whether you're on holiday or travelling for business. Standard Apartments:Spacious 2 bedroom apartment, fully equipped kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. Deluxe Apartments:Each Deluxe Apartment has a fully equipped granite-top kitchen, television, DVD player, lounge, spacious dining/living area and separate bathroom and laundry with washing machine and dryer.Platinum Apartments:Our Platinum Apartments consists of two bedrooms and one bathroom; it has a fully equipped granite-top kitchen, dishwasher, lounge, television, DVD player, spacious dining/living area and separate bathroom and laundry with washing machine and dryer. The modern platinum apartments also include a daily housekeeping service.The property also offers:• E-Sense Cafe open Monday-Friday 7.30am-3pm.• DVD hire available at $7 per movie.• Cot Hire at $10 per night.• Local and International calls are chargeable. • Vending machines with snacks. • Dry cleaning / laundry service.• Indoor pool – heated.• Spa and gym facilities. ... more   less 
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Also Known As:
Alderney On Hay Hotel Perth
Alderney Hay
Alderney On Hay East Perth

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