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All reviews city life queen street zest restaurant great location sky tower deluxe suite full kitchen valet parking washer and dryer new zealand separate bedroom central location would definitely stay here again home away from home airport bus higher floor comfortable bed
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Reviewed November 1, 2018

As always a great place to stay when I'm in Auckland. Great greeting and welcome at arrival/reception and beautiful room, a home away from home. Well located for easy access to my different work addresses as well as evening food and activities.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded November 4, 2018

Dear Colin L,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, service from staff and location of the hotel during your stay. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2018

Top quality in every way and first class. After midnight when we checked in, we were greeted by a most gracious gentleman who upgraded our room and then said that since we arrived late we could have a later check out of noon.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Stay677493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded November 4, 2018

Dear Stay677493,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay and we exceeded your expectations. We further appreciate your kind words on service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 28, 2018

Check in....Exceptional! From the minute we arrived...everything was so professional! So impressed with valet parking, check in very easy, friendly and beautiful customer service. We were definitely made to feel special.
The room was quite small but adequate. Very clean and had everything we needed to be comfortable. Our twin beds were so comfy and the pillows to die for.
The location is the best!
Highly remand will definately stay again.

Room tip: Check out the little bar in the back ally way, it’s so quirky, never knew it existed.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Hellz-bellz-in-gc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded November 4, 2018

Dear Hellz-bellz-in-gc,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, clean room, beds, pillows and location of the hotel during your stay.I would like to thank you further for your kind words on service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 22, 2018

We upgraded to from the Superior Room to the next size room, glad we did I think this apartment size was reasonable. Very friendly staff, absolutely rate them the best, so polite and nothing a bother. Right in Queen Street and so close to a lot of good shops, restaurants, viaduct, sky tower, etc. If you use Uber they are everywhere around this hotel.

Room tip: We were on the west side, really good if you don't want the traffic noise of Queen Street
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Lyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded November 4, 2018

Dear Lyn P,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay, service from staff and location of the hotel during your stay. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2018 via mobile

We stayed at this hotel following a South Pacific Cruise. The staff were outstanding and the service was beyond excellent. One particular employee, Don, was just terrific. He went out of his way to ensure that I had a room (after checkout hours) to prepare for my long flight back to Canada. Thank you for everything Don....the kit cat chocolate was nice as well. Thank you for making our stay so special. It was a lovely end to our honeymoon.

I highly recommend this hotel to anyone visiting Auckland. It is situated in the downtown area and we were able to walk everywhere!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Inspiration429441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curious815036, General Manager at CityLife Auckland, responded to this reviewResponded October 18, 2018

Dear Inspiration429441,

Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.

We are delighted that you enjoyed your stay and we exceeded your expectations. I would also like to thank you very much for your kind words on service from Don and other staff at the hotel. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with Don and the team.

Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the CityLife Hotel Auckland.

Kind Regards,
Akash Sood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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