I don't normally complain on trip advisor but I'm really disappointed and this! kt needs to up its game as both a local & international attraction.
The "free shuttle bus" is shockingly disorganised!!!!!
Pick up point on pamphlets differs from ad on internet!!!! Very confusing for people and clearly the running time is pretty ad hoc. To make matters worse there is NO PHONE NUMBER that connects to an actual human being so u can't call to check what's happening.
Return service advertised at 1.20 -we are still waiting at 1.40!!!! Driver advises he was held up doing the behind the scenes tour. This is disappointing as we were outside waiting by 1.10 so we didn't miss bus and we could have spent the extra half hour inside getting value for our entry price.
If you're not going to provide a service as advertised, then don't advertise it!!!
Food - dismal, unhealthy choices. Coffee miserable. And interesting that a place promoting ocean conservation uses A RIDICULOUS AMOUNT OF PLASTIC WRAP ON EVERYTHING!!!!
And lastly one of the main attractions -the sting rays were closed off today. I understand improvements/maintenance needs to happen but how about a reduced entry fee?? It's not fair to pay the same price as always yet miss one of the best parts!!
Come on guys -this needs serious work!!!
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