Stayed recently for two nights - service was good but don't expect anyone to come and help you lift your bag out of your car or into it if you are a female alone. At the times I arrived and left it was not as if the staff were flat out.
Having said that the room was comfortable, bed great and very clean. Had everything I needed for a quick business trip.
Breakfast was great - very extensive buffet and the food was fresh.
Idea location - a walk to Queen St, SkyCity, and the Viaduct if it wasn't pouring with rain.More