Arrived at 2pm to checkin after booking had been made for a few months, to be told the current guests were given a late check out and we could not have room.
Given we had driven there to get changed for an event, we were taken back a little.
We were offered another room to use but would then have to change rooms again later that night once other guests had arrived or left.
Staff had no idea what rooms were occupied or not. Disorganised and not willing to compromise.
Total shambles, told them to flag stay and cancelled.
Why would you allow guests to have a late check out when you know you have guests coming in?
Perhaps reallocating rooms at time would been a better solution.
No rating given because this place does not deserve one...!
Stay at your own peral.More
- Room Service