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“Worst Stay Experience”

Hamilton Airport Hotel And Conference Centre
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Hamilton Airport Hotel And Conference Centre
Ranked #33 of 63 Hotels in Hamilton
Reviewed 25 February 2017 via mobile

Arrived at 2pm to checkin after booking had been made for a few months, to be told the current guests were given a late check out and we could not have room.
Given we had driven there to get changed for an event, we were taken back a little.
We were offered another room to use but would then have to change rooms again later that night once other guests had arrived or left.
Staff had no idea what rooms were occupied or not. Disorganised and not willing to compromise.
Total shambles, told them to flag stay and cancelled.
Why would you allow guests to have a late check out when you know you have guests coming in?
Perhaps reallocating rooms at time would been a better solution.
No rating given because this place does not deserve one...!

Stay at your own peral.

Stayed: February 2017, travelled as a couple
1  Thank 924simone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 15 March 2017

Dear Guest, Thank you for taking the time to submit your review. We are genuinely sorry for the delay in having you room ready for you. I have taken this up with or Front Office Team to initiate a procedure to avoid this. We understand your frustrations with the incident and plan to ensure that we avoid any further issues in the future.

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15 - 21 of 71 reviews

Reviewed 24 February 2017

Do not waste your time or money staying here,worst night we have ever stayed at a hotel, beds are like sleeping on wood,pillows are about ten years old ,needs totally re doing and a decent clean,no air conditioning ,went to reception to complain staff there not even interested in coming up with any suggestions,if I could have given a zero rating I would have ,best thing about this hotel is leaving

  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kylie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 27 February 2017

Dear Guest,Thank you for taking the time to submit your review, we value all feedback. I would like to firstly apologise for the lack of attention from our reception Staff, quite unusual as they are normally quite obliging to any guest issues. I have discussed this with all my Reception Staff and would like to think it is an isolated case. The One Bedroom Apartment you stayed in does not come with air conditioning along with our Standard Rooms and it was a very hot weekend. We do have Executive Rooms which do have air conditioning however we were unable to provide you due to a full occupancy over the weekend. We have replaced the beds in most of the rooms however we do use commercial supplier and unfortunately it is difficult to cater to every ones requirements. We have recently replaced our pillows and sheets which we do on a regular basis however once again these can be a personnel preference. We do hope to see you again and dependant on the time of year an Executive Room with air conditioning would be suitable.

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Reviewed 28 January 2017 via mobile

The prices are very reasonable, the staff are very friendly, buildings & grounds are well maintained. Great facilities and very clean. The pristine swimming pool was a welcome relief. Couldn't get any closer to Mystery Creek venue and only a ten minute drive into the city.

Stayed: January 2017, travelled with family
Thank Leigh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 30 January 2017

Dear Guest, Thank you for taking the time to submit your review. Very pleased to see that you enjoyed your stay with us and will pass on your feedback to our Staff.
We hope we will see you again in the near future.

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Reviewed 12 November 2016 via mobile

Great motel for the rating. Staff were very friendly and helpful. We had an excellent meal one night which was huge and extremely tasty with a number of gluten free options available (chicken salad was fabulous). The hot chocolate in the room was also gluten free and yummy. Would recommend.

Stayed: November 2016, travelled with friends
Thank wsmith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 14 November 2016

Dear Guest, Thank you for taking the time to submit your review, we do appreciate feedback to try and improve what we have to offer. I will pass on your comments to our staff and look forward to a return stay with us in the future.

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Reviewed 6 November 2016

This hotel is designed as per motel style- separate entrance to individual units. It is only walking distance to Hamilton airport. Wifi connection was good and staff friendly. Reception available 24 hours.
There are gym, tennis court and pool facilities but was not used during this stay. Restaurant is open for limited hours only.

  • Stayed: October 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank DS1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 14 November 2016

Dear Guest, Thank you for your review, pleased to see that our WiFi was up to standard, we are in the process of improving the system so it should improve further. I will pass on you comments regards our staff as this is a friendliness is a key area of any business especially Hospitality. Thank you once again.

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Reviewed 14 September 2016 via mobile

This is absolutely classic NZ motel accommodation. The rooms are all externally accessed and with motel facilities only. However the room was clean and had an assortment of toiletries and basic tea and coffee.

Stayed: September 2016, travelled as a couple
Thank OliveLady2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 19 September 2016

Dear Guest, Thank you for taking the time to submit your review. Great to see that you found our accommodation to a good standard and we do hope to see you again in the future.

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Reviewed 29 July 2016 via mobile

Lovely basic but warm and clean rooms which are a good size
Convenient restaurant on site which is reasonably priced and good meal sizes.
Conference facilities on site
Right next to airport, about 15 min from Hamilton

Stayed: July 2016, travelled with family
Thank lbw1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamiltonAirportMot, General Manager at Hamilton Airport Hotel And Conference Centre, responded to this reviewResponded 31 July 2016

Dear Guest, Thank you for taking the time to submit your survey. Appreciate your comments and we do hope to see you again in the near future.

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Additional Information about Hamilton Airport Hotel And Conference Centre

Address: Airport Rd, Hamilton, New Zealand
Region: New Zealand > North Island > Waikato Region > Hamilton
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #33 of 63 Hotels in Hamilton
Price Range: $91 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hamilton Airport Hotel And Conference Centre 3.5*
Number of rooms: 62
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