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All reviews spa bath marine parade sea view sea front top floor spacious room across the road national aquarium first floor great room lovely balcony street noise serviced daily would stay here again reception staff heat pump easy walk
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Reviewed 4 weeks ago

The Shoreline is in a great location, being only a few minutes' walk to town and restaurants and has good off-street parking. The owners are very friendly and obliging.
The room we had was quite large (much larger than most) and also had a large spa bath. The bed which seemed to be overly soft initially turned out to be quite comfortable.
The room was fairly quiet with almost no road noise; just heavy-footed residents in the room above.
However.. some upkeep is due. Nothing huge, but the front door did not open and close smoothly, and neither did the shower door. The toilet seat did not fit the pan properly, and a light fitting in the bed area was missing a shade. Nothing really show-stopping about any of that, just details that make the difference between a good motel and a great one.
Would I stay again? Yes, undoubtedly.

Room tip: Upstairs for sea views, but not for disabled access. Spa rooms are great!
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank AlecW326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Public Relations Manager at Shoreline Motel Napier, responded to this reviewResponded 4 weeks ago

Hello Alec. Thank you for the recent stay, review and feedback. We are glad you liked the stay. Your feedback is important to us. We have already started working on the issue you have mentioned. Our property is currently undergoing maintenance and upgrade so that it is always available for your comfortable stay. We regret that your experience was impacted. We assure that your next stay would be more comfortable. We appreciate your time and hope to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018

Booked on line budget price (for this property). Very surprised. No sea view but very tidy and comfortable clean ground floor unit. Spa bath and big bed which was very comfortable.
Had unit 38 which is in secondary block and was able to park car right outside.

Room tip: Pay the price and get sea views
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 30, 2018

A great location with a wonderful sea view to wake up to. Super friendly and helpful staff. Great accommodation with a comfortable king size bed, shower and large spa.
Will definitely book again on our next trip to Napier.

Room tip: Top floor to get the best sea view.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank StewartsVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 20, 2018

Stayed as a stop over on my way to Wairoa and Mahia. I very comfortable accommodation and super friendly staff in a fairly quiet but residential area. Plenty of parking although the better spots fill up quickly near the end of the day.

The staff were super helpful and very friendly and I'd stay here again.
I arrived at Napier Airport early in the morning and although check in was not until at 2 pm the Shoreline staff were happy to see if they could find me a serviced room earlier. This is exceptional service and although they could not guarantee me a serviced room they were happy to try. Even if they said they could not find me a serviced room for early book in I'd still be happy because at least they tried as it turns out I was lucky and could book in a little earlier than 2 pm, thank you Shoreline, it's this level of customer service that will always have repeat business.

As mentioned, the room was super comfortable, quiet although in the middle of a busy residential area and clean. I was within walking distance to the beach and shops and a nice walking distance to the city.

A fantastic place to rest and enjoy when travelling through Napier.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Public Relations Manager at Shoreline Motel Napier, responded to this reviewResponded October 21, 2018

Thank you for the review Pete. We are glad that you enjoyed your stay in our property and in Napier. We work hard to ensure your comfortable stay. Any feedback from you is welcome. We appreciate your time and hope to host you again.

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Reviewed October 13, 2018 via mobile

The beds were excellent in our two units however the Units need a re-paint and re-carpet. There was a large hole in the carpet by bathroom door; not some minor wear and tear. Blinds broken in both our units. Bulb missing in the bathroom and bathroom heater non existent. Bathroom fan was totally ineffective. Microwave was far too small in the family unit. We had 2 downstairs units and it was quite noisy between hearing people going up and down the metal stairs and assuming we were hearing spa baths being run at night and early in the morning. The place is actually very nice and roomy and these small things let it down massively. A bit of loving care is needed for sure.

Date of stay: October 2018
Trip type: Travelled with family
Thank LCF2930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shoreline N, Public Relations Manager at Shoreline Motel Napier, responded to this reviewResponded October 18, 2018

Thank you for the review and feedback. We regret and apologise that your stay was impacted. The motel is undergoing renovation at the moment and we hope to provide you a better experience on your next stay. We appreciate your time and hope to host you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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