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“Good for 2 adjoining rooms”

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Copthorne Hotel Rotorua
Ranked #85 of 92 Hotels in Rotorua
Reviewed 26 January 2012

5 travellers, 2 ground floor rooms adjoined by a private corridor was great for flitting between rooms. It was raining when we stayed so the corridor was useful for lining up wet shoes and clothing for extra drying. Laundry was brilliant to use, takes $2 coins, and the dryers are huge (commercial) size. The spa pool was a tad grimy, it put me off swimming but the nephews were happy to. The room tariff included a buffet breakfast which was standard hotel fare...the bacon was yucky which was a pity, the juices were OK, the espresso machine OK too. Restaurant Service was stressed as there seemed to be one server and one cook. The bar service was good with $5 beer and wine options. All up, OK value for money, this my third stay in 2 years.

  • Stayed: December 2011, travelled with family
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Thank peterawiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 - 246 of 326 reviews

Reviewed 7 January 2012

Booked two rooms for two nights . The rooms were clean. Hotel is very dated. Renovations are going on currently. Had no other place to stay in Rotorua as most of the other hotels were booked out. But for 90 bucks a night you can't really complain and especially in peak season. So it was excellent value for money. Can't really complain about anything as we got what we expected.

  • Stayed: January 2012
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Thank RanaDatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

Friendly staff, the place is fairly outdated especially the rooms, There wasn't a whole lot on offer in terms of famalies staying here, we cam for 3 nights and during colder months and while the rooms were okay not a whole lot of space for kids to do any activities The pool however was heated which was great. For the price of breakfast there wasn't alot of selection, however was still yummy.

  • Stayed: October 2011, travelled with family
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Thank Kyla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2012

This hotel is a great place to stay! It is tired and run down as said by others who have stayed there, but it is very clean and the rooms are nice a spacious. the resturant has fantasic food at great prices and room service is brilliant. However, if you pay cash for your meals or drinks request a reciept and make sure you get one! we payed cash for all our meals and staff said we did not require a reciept, at the end of our stay we were wacked with a huge bill! fortunatly the matter was resolved after about 2 hours! this also happened to other people as they were checking out.
The hotel is about a half hour walk from the town centre, so I recommend you hire a car or use 'Gumpy's shuttle service' Grumpy is fantasic and will pick you up from the hotel and take you anywhere in rotorua for $5 each, each way. The hotel have his number.
The staff are brillaint and so hepfull, they booked all our day tours etc with no hassle. always friendly and very approachable.
We would stay here again for sure.

  • Stayed: December 2011, travelled as a couple
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Thank Jess553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2012

The furniture is older than my nana. The bed was so bouncy. Tv was all fuzzy and purple colour in the corners of the screen. Went to the gym. The basin wasnt clean. Wanted a drink of water from the dispenser and there was moss on the base of it. We decided to have a spa.went to reception for the key and told us we had to book. Nothing available for us.All this should have been told to us on arrival. Service was crap. Didnt even ask how our stay was on departure. Just aswell there is plenty of accommodation elsewhere.

  • Stayed: December 2011
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2  Thank Melissa_and_Quinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

This hotel is now getting quite dated and in need of a reburbishment. I think maybe this is work in progress now. It was built as one of the big hotels on the main road, Fenton St in the days when we had many coach tours come through. Not so many now as people are more into doing their own thing such as agro tourism, driving themselves, travelling independently. But it is pleasant and has two excellent lounges near reception and an inner thermal pool. The room was clean and comfortable with a small outdoor balcony. The room did need a makeover, had old style TV but I found it adequate and good value. I had dinner in the hotel restaurant and was not happy with it, I did not receive a couple of items that were stated on the menu and did not enjoy it at all. The restaurant staff were very indifferent with a 'take it or leave it' attitude. Would not eat there again but would be happy to stay there again. Staff okay but one woman sitting in the office behind reception was very abrupt and quite rude, she needs a makeover also. Let's hope the manager reads this and sends her to finishing school.

Room Tip: Ask which rooms have been re-furbished, if any although no doubt the price will reflect this. But i...
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  • Stayed: December 2011, travelled solo
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1  Thank Kiwikid0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

We were very friendly received and we got at very nice room. From there we enjoyed our stay and everything worked out as planned. It is outside the center of Rotoura but not to far.

  • Stayed: December 2011, travelled as a couple
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Thank TrunteDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range: $103 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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