Stayed 4 nights with my wife and kids. Greeted by a professional yet unwelcoming young lady. Was asked to pay on arrival for our stay, usually been given the option of paying during or on check out everywhere else we have stayed. Got the impression she thought we were poor. Entered our room and it was set up as 2 X double beds, so my wife went to see about getting it sorted so the kids had a bed each. Once again talking to the young lady who made a point of saying "I'll just read through your correspondence and see what you have booked". Well it says 2 adults and 2 kids! How much do you need to read? Anyway she arranged for a housekeeper to come and change the beds. The housekeeper informed us that she had informed the lady on the front desk that our room was set up wrong when she saw us checking in. So the front desk knew our room wasn't right while we were on the way to our room! That's pretty bad service. So basically we never used the restaurant due to this bad experience, usually while traveling with the kids we'd spend around $60 on breakfast and $160ish on dinner, X that by 3 and that's what bad service has lost your business, also the fact that we won't be staying here again. Anyway without banging on, the room was large, clean and tidy. Bit of road noise due to the port traffic and great views.
- Official Description (provided by the hotel):
- Simply watch the waves roll in... from New Plymouth's newest and ONLY Hotel on the Waterfront and yet only 1 minute to the CBD! Next door to the famous Puke Ariki Museum, Library and Information Centre! Complimentary FREE 1 hr wireless internet access daily. All rooms have super king size beds, or queen and single configuration if requested. Sea or City views from your step out balcony, most feature a step out Balcony and single spa bath, with all rooms including 12 channel sky TV, wireless & broadband internet & coffee/tea facilities. The Waterfront Hotel is a non-smoking hotel however you are most welcome to use the Balcony. Salt Restaurant and Bar on level one overlooks the sea! What more would you want!? Salt on the Waterfront offers an excellent range of seafood and contemporary cuisine with great views from every table. FORGET THE REST! TRY THE BEST! ... more less
- Reservation Options:
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- Also Known As:
- Waterfront New Plymouth
- The Waterfront New Plymouth, New Zealand - Taranaki