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“Great accommodation” 5 of 5 bubbles
Review of Quest Wellington

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Quest Wellington
Ranked #22 of 54 Wellington B&B and Inns
Auckland Region, New Zealand
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great accommodation”
5 of 5 bubbles Reviewed 6 March 2012

Great choice for our Wgtn weekend. Fabulous spacious 1-bdrm apartment on 8th floor, beautifully presented & pretty much everything we needed was provided. Very comfortable bed with lovely crisp linen & cosy down duvets. Staff were very pleasant & helpful. Excellent central location, just a stroll to wharf area, museums, restaurants, etc. Will definitely return & eagerly look forward to next stay. Many thanks!

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susannia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Manager at Quest Wellington, responded to this review, 1 August 2012
Hi Susannia,

Thank you for your feedback, we appreciate all feedback from guests, positive or negitive as a way to measure our progress as a business.

I am very glad to hear that you enjoyed your stay here with us. Quest Wellington have made more changes and upgrades since your last experience, getting ready for our big refurbishment.

We look forward to having you to stay with us and enjoy these upgrades upon your return to the capital.

Kind Regards,
Scott Bellingham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

128 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 6 February 2012

We were in Wellington for the Rugby Sevens and we decided to stay in the city. Hotel is great location but thats about it! Needed a good clean, the main door had issues opening and closing. Some staff were great and some a little bit confused. Quite noisey as we had to have windows open as no aircon. For $250.00 a night for a studio room I expected a little bit more.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MelJoshNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 21 February 2012
Thank you for taking the time to write your review, we appreciate your feedback. We are continually striving to improve our standards and to deliver a fresh guest experience each visit.

We are very sorry to hear of your disappointment with the condition of the apartment during your stay. We are pleased to inform you that a refurbishment program is to commence shortly.

If you are happy to provide it we would appreciate further detail on the difficulties you faced with our staff to ensure that we are able to offer any training that may be required.

Thank you once again for your feedback. We would be happy to discuss your comments further with you upon your next stay or if you contact us at reception@questwellington.co.nz

Best regards,

Scott Bellingham
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 23 January 2012

Girl on the front desk locked the door between me giving my credit card details and fetching my luggage from the car, so I was unable to get back in. She said she locked the door because she was "sick of people coming through the door with enquiries, and interrupting her". I thought that was the job of someone employed on reception?

My room wasn't serviced, despite it being called Quest Serviced Apartments. This was a major problem as I returned to my room at 7pm having piled the used laundry in the shower as instructed, and it was still sitting there damp when I got back. Same with my rubbish bin full of rubbish.

Presentation of the room was average, although it needs a new coat of paint and things like drawers and doors tidied up. TV was great, and the lighting was excellent.

On checkout I raised these issues with the girl on the desk, who called me "hun", and passed them off as minor instances. I wrote separately to the manager of the building, who responded appropriately and apologised for the poor customer service.

I'd stay here again on the basis of the manager's response and if they tidied it up a bit, but my overall impression was that it wasn't quite as professional as it should have been.

Room Tip: Rooms looking over Hunter St have windows which can open, which is great for getting some fresh air...
See more room tips
  • Stayed February 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lavieenrosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 21 February 2012
Thank you for taking the time to write your review, we appreciate your feedback. We are continually striving to improve our standards and ensure we deliver a fresh guest experience each visit.

As per my previous correspondence, the service during your stay was not up to the expectations we have set for ourselves and for that I sincerely apologise.

We would love to have you stay with us again so that we may replace your negative experience with a positive one that will see you stay with us each time you travel to Wellington.

Best regards,

Scott Bellingham
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Wellington hotels

New Zealand
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 December 2011

We have stayed here a number of times, always in the same one-bedroom apartment, which has a peep view of the sea. It feels like another home!...There is a fully equipped kitchen and quiet fridge; laundry area in the large bathroom, comfortable furnishings in the living area. Modern appliances, of course. Best of all is the fact that we are only right in the centre of Wellington and within walking distance of theatres, shops and eateries. Bus stop from the airport is nearby for when we fly to Wellington. So easy. And staff are helpful but unobtrusive - that's real service.

Room Tip: Nice to choose a separate bedroom - great feeling of space.
See more room tips
  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katemNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 21 February 2012
Thank you for taking the time to write a review of your recent stay. We are thrilled to see that you enjoyed your stay with us. I was pleased to share your comments with the team who all pride themselves on the level of service they deliver.

We look forward to the opportunity to welcoming you back to Quest Wellington in the near future.

Best regards,

Scott Bellingham
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taranaki
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 23 November 2011

Right in the middle of Lampton Quay. Close to the waterfront for long safe walks - even early in the morning. Smack in the middle of great cafes - try Smith the Grocer for HUGE breakfasts or Starbucks if that is your thing. Great shopping to suit all wallets. Two minutes if you take it slowly from a bus stop to go to airport or 4 mintues walk from a bustop from the airport.

Room Tip: Ask for as high up as possible otherwise can be noisy. Or ask for an apartment at the back
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank couldyoutellme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 21 February 2012
Thank you for taking the time to write a review of your recent stay. We are thrilled to see that you enjoyed your stay with us. I was pleased to share your comments with the team who all pride themselves on the level of service they deliver.

We are pleased to know that you appreciate our restaurant partner, Smith the Grocer, which we feel offers great service and food. From personal experience, we too feel that their breakfasts are wonderful.

We look forward to welcoming you back to Quest Wellington in the near future.

Best regards,

Scott Bellingham
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunedin, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 November 2011

We booked to stay at Quest Wellington months before a concert at Westpac Stadium only to receive an email THE WEEK BEFORE to say that they could not accommodate us and that they had arranged alternative accommodation for us elsewhere. I rang that hotel to find they had no such booking. Eventually we were booked at another hotel, we stayed there, and it was TERRIBLE. It was also miles away from Westpac and we were walking... We received no explanation from Quest. BEWARE, Quest can and will change your booking and put you up at sub standard accommodation at a moments notice with no explanation. This was a year ago and you can tell I'm still angry. Quest Wellington ruined the only weekend I have had away from my children in 11 years.

Stayed December 2010, travelled as a couple
Helpful?
1 Thank Deluxe017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, General Manager at Quest Wellington, responded to this review, 21 February 2012
Thank you for taking the time to write your review and we appreciate your feedback. We are continually striving to improve our standards and ensure we deliver a fresh guest experience each visit.

We are very sorry to hear that we could not accommodate you at the property. To help us to assess this situation accurately we ask you to consider providing further details so we may identify your reservation and the staff member/s who dealt with the situation. Our property direct email address is: reception@questwellington.co.nz

These details will allow us to ensure that our service is improved should you choose to provide us with the opportunity of welcoming you back to the property when you are next in Wellington.

Best regards,

Scott Bellingham
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga
1 review
5 of 5 bubbles Reviewed 14 November 2011

It would seem that this hotel has had a few negative reviews on this site, but I do believe these could be very old.

Why?

After my stay here last weekend I was not expecting excellent service due to the end of all the World Cup hype - However, the staff at Quest Wellington went above and beyond with professionalism and politeness to make my stay the best possible experience.

Right from walking in the front door to the friendly staff at reception, through to the polite and professional house-keepers and excellent service - There is very little to complain about.

My room was a decent size and well presented upon arrival. The kitchen area and bathroom were immaculate and I felt right at home.


I recommend this place for anyone that wants to enjoy their stay in Wellington and have a hassle free experience.

Room Tip: Studio apartments are a decent setup - Ideal for business travellers
See more room tips
  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Questwgtn, Front Office Manager at Quest Wellington, responded to this review, 1 August 2012
Hi John W,

Thank you for your feedback, we appreciate all feedback from guests, positive or negitive as a way to measure our progress as a business.

There were a few negative comments that are very old however Quest Wellington went under new management in July 2011 and have been working really hard to bring the apartments and the business up to a level that exceeds expectations. In this instance I am very pleased to hear that we have met yours.

Since your last stay we have replaced all beds and bedding with brand new ones, new microwaves, sheers, televisions, couches and all joinery and maintenance has been tidied up ready for our big refurbishment.

We look forward to having you to stay with us and enjoy these upgrades upon your return to the capital.

Kind Regards,
Scott Bellingham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Wellington

Property: Quest Wellington
Address: 33 Hunter Street | (Cnr Hunter Street & Lambton Quay), Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Amenities:
Free Breakfast
Hotel Style:
Ranked #22 of 54 B&Bs / Inns in Wellington
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quest Wellington 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Quest Wellington Hotel Wellington

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