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Reviews (373)
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23 - 28 of 373 reviews
Reviewed January 20, 2018 via mobile

Stayed a couple of nights here. The room was large and comfortable and the hotel restaurant was good, but we were directly opposite the reception area and that made the room very noisy. Tour parties coming and going, especially in the morning, were very disturbing. Not that they were particularly noisy but the room had little sound insulation and the buses parked right outside to load and unload passengers. Another time I would look very closely at the room’s location.

Stayed: January 2018, travelled as a couple
Thank ASClarkca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded February 12, 2018

Kia ora,
Thank you for providing us with feedback.
Your feedback is important to us.
We do apologise for the noise levels it is something we are aware of and we try our best to keep the noise to a minimum.
This is a discussion we have with our Coach drivers and they are always trying to keep noise levels down.
Next time please ask to see other rooms and choose from there.
Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2018

Stayed here for 1 night and this is very nice cosy place right in the center of Christchurch. The only thing missing here is a nice kitchenette .Free Wi FI and ample parking space .The breakfast spread is also good.

  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank AB2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded January 15, 2018

Kia ora AB2104,

Thank you for the pleasant comments. Glad you enjoyed your stay with us.
For your information we do have rooms with kitchenettes please enquire next time you visit.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2018 via mobile

We stayed 3 nights in December 2017 & again 1 night in January 2018.
Both stays were very good. Well run and managed. We were part of a large group but meals were provided quickly and friendly. Rooms nice and clean, well appointed and nice toiletries. It’s 30 minute walk into town but buses stop outside Hotel.

Stayed: January 2018, travelled with friends
Thank Narrabeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded January 8, 2018

Kia ora,

Thank you for the feedback. We are glad you enjoyed your stay and we look forward to a next visit.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2018 via mobile

No A/c but huge sitting room in suite. 2 separate bedrooms 1 bathroom. No hot tub and pool was freezing!! Needed to take ubers or the bus to get to downtown Christchurch. Restaurant on property was okay. Staff was bery friendly and incredibly helpful.

Stayed: December 2017, travelled with family
Thank Ruth114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded January 8, 2018

Kia ora,

Thank you for your feedback. Great to know you enjoyed your stay with us.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2017 via mobile

Room is so dank and dismal. Most of the plugs weren’t working. TV didn’t work. Couldn’t charge phones in bedroom as plugs didn’t work. Brother did lights. Carpet was filthy. If we hadn’t pre paid we would have left without even opening our suitcases.

Stayed: December 2017, travelled with family
Thank JWtraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded January 8, 2018

Kia ora,
Firstly, Thank you for providing us with feedback. We take your comments seriously to assist with us going forward.
We are disappointed we did not meet a higher standard. We will discuss your feedback with the team and see where we can improve.
Please accept our sincere apologies for the inconvenience caused.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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