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Heartland Hotel Cotswold
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Reviews (372)
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3 - 8 of 372 reviews
Reviewed May 8, 2018 via mobile

Stuck in a 1970s annex. No phone coverage needs an update. Give it a miss . On balance the staff are nice. The owners have had more than enough time to up date the annex. A tv with 8 channels two of which are fuzzy is not acceptable in 2018

Stayed: May 2018, travelled on business
Thank Barneythedog9012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 4 weeks ago

Kia ora,
Thank you for the feedback. We take your comments seriously for improvement.
we are disappointed the Hotel did not suit you.
Glad the staff were helpful and nice.
I am not sure about the phone coverage the entire hotel has covered. The TV could have been easily fixed with a call to reception, this is now fixed.

Once again thank you for the feedback.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 8, 2018 via mobile

I have stayed couple of days in the hotel and it was a very nice and welcoming hotel.Rooms are super clean and tidy.Front office staff was really helpful.It was a very beautiful place to relax . Hope to come back again.

Stayed: May 2018, travelled with family
Thank Deepthi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 4 weeks ago

Great feedback very please you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 7, 2018

Great hotel with comfortable beds, spacious and clean rooms. Friendly and informative staff. Walking distance to parks and 20 minutes walk to City Centre.
Breakfast was delicious. We will be back again.

  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Alvin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 4 weeks ago

Kia ora Alvin,
We are glad you enjoyed your stay with. Thank you for the brief and positive feedback.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 3, 2018

Very good location with a bus stop right outside for travel into centre of Christchurch.Hotel based on Shakespeare themed rooms which gave a feeling of being back in Stratford on Avon.
Food Ok but nothing exceptional and rather pricey. Breakfast was buffet style and rather cold.
Overall quite comfortable and all of the staff were very helpful

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank lomos14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 4 weeks ago

Kia ora,

Thank you for choosing us while in NZ.
Its good to hear the hotel suited you in most part. The food is something we can work on.

Kind regards

Simon Jackson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2018

Don’t let the slightly outfashioned medieval look put you off this is a great hotel, comfortable beds spacious suites and friendly staff restaurant on site which while u didn’t eat there looked interesting and well priced . Warm and welcom8ng

Stayed: May 2018, travelled on business
Thank Emma1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCotswold, General Manager at Heartland Hotel Cotswold, responded to this reviewResponded 4 weeks ago

Kia ora,

Thank you for the brief and positive comments

Kind regards

Simon Jackson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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