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“We'll be back!!!” 5 of 5 bubbles
Review of Copthorne Hotel and Resort Queenstown Lakefront

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Copthorne Hotel and Resort Queenstown Lakefront
Ranked #37 of 57 Hotels in Queenstown
Sydney
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“We'll be back!!!”
5 of 5 bubbles Reviewed 22 February 2012

This was a late night find on January 1st and the best find of our travels through NZ. The room was as new, obviously some recent refurbishment had occurred. Staff were great too.
Our room was huge and beautifully appointed. Can't wait to get back there. Didn't want to leave!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tmcmaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 5 March 2012
Thank you for your comments on your stay in early Jan and really glad you enjoyed yourselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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745 reviews from our community

Traveller rating
    150
    329
    175
    62
    29
See reviews for
131
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66
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Cleveland, OH
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Very nice room. Laundry facility nearby. Helpful front desk staff. Easy walk to town. We would stay there again.

Room Tip: Lake view room was worth it - beautiful vista.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rub14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 5 March 2012
Many thanks for your kind comments and glad you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shandong
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

Great hotel. Located very close to town - 10 minute walk, if that.

We had a recently renovated room that was nicely decorated. Fairly clean, bit of mould in the bathroom that could have easily been cleaned away but not a big deal. The room and bathroom were a decent size. Beds were extremely comfortable and a pillow menu available. No noise at night time.

Very friendly front desk staff. Parking available for a very reasonable price ($20 for the entire staff).

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank asg81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 5 March 2012
Many thanks for your kind comments and glad that you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

Booked a romantic break away for my partner and I for Valentines Day. After much thought decided to book this hotel as their Leap Year Special sounded awesome. We were suppose to receive a Garden view room which was to be upgraded to a SUPERIOR Garden view room. When we pulled back the curtains in our room,which I believe, may have been deliberately closed, we were looking out at the units across the road. No garden, no view. I queried this with the receptionist and she said we had been up graded to a superior room because they were newly refurbished, also I mentioned I was rather disappointed and shocked of the view from our room. She didnt say anything to this.
Also queried the receptionist about the bathrobes that were advertised on the wotif booking site and she informed me they did not have bathrobes in any of their rooms. Disappointing, once again.
On the good side, the room was very clean, bed extremely comfortable, lovely hot strong shower and the service and food that we received at the restaurant was outstanding. Location was handy to town but rather a steep hill to walk back up after a long day of walking around. Would stay here again but would get things confirmed beforehand.

Room Tip: Maybe pay the extra money if you want a view.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 5 March 2012
Many thanks for your comments, I will take up the issue of bathrobes with the Front Office team as we do have bath robes and they should have been part of the package, apologies for the over sight.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 13 February 2012

Recommended by a friend in Auckland. Very friendly and attentive staff. My room was facing the lake, it was spotless, brand new, bed was comfortable and the sheets were soft and Luxorious. Food in restaurant was exeptional! I will definately be going back to stay again. Top Notch!! A must stay!!!

Room Tip: Lake side, quiet and lovely view
See more room tips
  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 5 March 2012
Thanks for your response, glad to hear that you had a good stay and enjoyed your time away from Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 8 February 2012

The Copthorne Lakefront has a great location, but is overall a very ordinary hotel. The hotel seems to be coming apart, and the decor is tired and old. One has to pay extra for parking. And it's full of gangs of tourists who've just got off the tour-bus. Not a good choice if you are an independent traveler.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dibjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 12 February 2012
Many thanks for your comments, this time of year there are many tours in Queenstown that stay at all the hotels as it is in and around Chinese New Year. We have recently refurbished 55 rooms taking the total of refurbished rooms to 155. The remaining few are a little old but still quite comfortable, thanks again for your feed back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Queenstown hotels

Auckland Region, New Zealand
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

Stayed at this hotel for 2 nights, really lovely and soundproof, had the best sleep. On the second night we were upgraded to lakeview rooms, it was wonderful. The breakfast is great, a good variety, staff were all very pleasant. Will definitely recommend to any traveller!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bernie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertoakes, General Manager at Copthorne Hotel and Resort Queenstown Lakefront, responded to this review, 12 February 2012
Many thanks for your kind comments on the hotel and pleased to hear that you enjoyed your stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel and Resort Queenstown Lakefront

Property: Copthorne Hotel and Resort Queenstown Lakefront
Address: Corner Frankton Rd & Adelaide St, Private Bag, Queenstown DX ZP95021, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Copthorne Hotel and Resort Queenstown Lakefront 4*
Number of rooms: 240
Official Description (provided by the hotel):
Copthorne Hotel & Resort Queenstown Lakefront has a Qualmark Enviro Gold Award for Sustainability. ... more   less 
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Also Known As:
Copthorne Hotel Queenstown Lakefront

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