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Lissy148
Auckland, New Zealand

My preferred Queenstown accomodation

5.0 of 5 bubblesReviewed Apr 21, 2021
I have spent 5 weeks since last Dec visiting the south island and doing a number of tramps. I have been flying from Auckland transiting through Queenstown to further south. The Heartland hotel is a short walk to town or across to the Queenstown gardens. I always overnight at the Heartland in the same spacious comfortable second floor room that looks down on the twinkly lights of town and the sunrise over the lake. I love the characterful alpine chalet A frame buildings. The bed is supremely comfortable with crisp high quality linen and pillows. The staff are so friendly and efficient and I appreciate the heavy lifting of my gear by the strong valet! Buffet breakfast is comprehensive and fantastic and the cappuccinos arrive hot and strong . Thanks Heartland!
Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this review
Responded Aug 17, 2023
Kia Ora Lisa,
Thank you so much for leaving a review. We are pleased to know that we are your preferred Queenstown accommodation and we look forward to seeing you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,011)
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All reviews steep hill close to town family room new zealand min walk would stay again good size awesome views comfortable beds reception staff view of the lake room was large road noise a great place to stay great room south island chalet
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Reviewed April 19, 2021 via mobile

Nice mid-price hotel close to town. What made it great was the outstanding welcome at reception, the customer ficus of staff and their really helpful approach. Late check out was no problem, left bags while we were off hiking were placed in our rooms ready for us and we were back in the same rooms which made it really easy at the end of our big hike. Really great service from a decent hotel.

Date of stay: April 2021
Trip type: Travelled with friends
Thank MitziA_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded August 17, 2023

Good Afternoon,
Thank you for taking the time to leave us a review! We are so pleased you found our staff helpful and approachable! we look forward to seeing you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 13, 2021

Stayed in the little chalets at the front of the property, nice little chalets with character and views of the lake, terraced gardens around the property certainly add to the pleasant setting.
Parking a little tricky , not a lot of room to manoeuvre , and also your park is likely to be taken by someone else while you're out!
Being located at the front of the property has the drawback of traffic noise , especially heavy trucks going up and down Stanley street.
Overall ,I loved the room, and would recommend it to anyone, and would stay again anytime. Nice bathroom and a large comfortable bed.

Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank leafygreen11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded August 17, 2023

Good Afternoon,
Thank you for taking the time to leave us a review! We are so pleased you enjoyed our chalet rooms and look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2021 via mobile

Hi
We really enjoyed our 2 nights stay at the Heartland Queenstown either side of our spectacular Milford Track walk with Ultimate Hikes. The staff were very friendly & very helpful, rooms great & breakfast perfect. Though it was hard to get out of our room with our packs & suitcases when we left due to a vehicle parked across our doorway.
Thank you

Date of stay: April 2021
Trip type: Travelled with friends
Thank puketarata
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded August 17, 2023

Good Afternoon,
Thank you for taking the time to leave us such a lovely review! We are so pleased you had a lovely stay either side of your Milford trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2021 via mobile

This was the second time we stayed at heartland hotel and we are glad we came back, we had a complimentary upgrade which gave us amazing views over queenstown and the room was clean and comfortable, will stay again! Thanks so much for your warm hospitality.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank emmasS6044CV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded August 17, 2023

Good Afternoon,
We are so pleased you came back to visit us again and that you enjoyed your view room. We look forward to welcoming you back again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2021

Location fabulous, room was clean and roomy and I loved the bathroom vanity set up so I could do my hair and makeup while hubby was in a separate area showering etc
Also the buffet breakfast included, what a treat

Room tip: fabulous location, parking for you car, walk into town , would certainly go back again
Date of stay: March 2021
    • Location
    • Rooms
    • Service
Thank MandyMay694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heartland Hotels Scenic Suites Queenstown, Guest Services / Front Office at Heartland Hotel Queenstown, responded to this reviewResponded August 17, 2023

Good Afternoon,
We are so pleased you enjoyed your stay with us and that you enjoyed the buffet breakfast! Look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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