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“Great views from large balcony.” 4 of 5 bubbles
Review of Whistler, The Chancellor - Queenstown

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Whistler, The Chancellor - Queenstown
Ranked #28 of 57 Hotels in Queenstown
Certificate of Excellence
Melbourne, Australia
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great views from large balcony.”
4 of 5 bubbles Reviewed 21 February 2012

I stayed at this hotel for 3 nights in early Feb 2012. I had room 18 which was on the top floor and faced the town and gondola. The unit was well equiped with a kitchen, large bathroom and was extremely clean. It had a large balcony with outdoor setting and great views. The road directly out front is very busy but I did not find it a problem, it was quiet at night and the bedroom was at the rear of the unit. It was about a 5 minute walk to both Queenstown Central and the gondola, there was a supermarket very close to buy all the essentials. The management were very friendly and helpful. It's not a 5 star resort with pools, spas and 24 hour reception. It is simply an apartment complex with management reception open from 7am to 7pm. I enjoyed my stay.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AussieGlennB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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250 reviews from our community

Traveller rating
    168
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    18
    4
    3
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52
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
New Zealand
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 February 2012

We have had seven nights at the Whistler in Gorge Road Queenstown. I am so pleased we chose to stay there. Several five star reviews on Tripadvisor helped with our decision. We had room 17. It is beautifully decorated, with a couch and chair, stool, big screen TV and a lovely, well appointed kitchen with full size fridge. Two sliding doors lead to a mid size balcony with stunning views over the Queenstown gondola where we watch numerous tandem paragliders float down from the top of the mountain and land just across the road from the apartment. Stunning! There were peeps of the lake and of course the mountains. Beautiful tiled bathroom, spacious, shower, WC and basin with ledges/ vanity unit as well as a washer/dryer. A separate cupboard in the hall stores the iron and ironing board. I found that on the last day - pity - :0).
The Queen bed is comfortable and cosy - good pillows - there is also a single bed in the room. The couch in the lounge is also a pull out double bed if required. Good sized double wardrobe in bedroom with extra duvet and pillows if needed.

Ideally situated if you want to walk into Queenstown - only 3 - 5 mintues walk max. There is a great supermarket just a few minutes walk away too.

Best of all is the great service. This couple are fantastic. They couldn't be more helpful. My son joined us and had his bike on the roof of his 4 wheel drive. They noticed, phoned us and suggested they would lock it up for him. How's that for being mindful of the guests at a time when they were full and very busy. I like to give credit where credit is due - and I have to say if you are looking for a well priced, immaculately clean, well appointed place to stay - within a very short walking distance of Queenstown - then you would find it hard to beat Whistler.
Susan

Room Tip: Room 17 is excellent. There is a little traffic noise during the day - just as we would expect being...
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank suhatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 30 January 2012

Lovely people and close to town but there is quite a bit of traffic noise. The rooms are a good size but quite worn and some of the appliances need replacing.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vanBs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 25 January 2012

WE stayed here over new year and were extremly dissapointed, There are new owners, who make you pay in full for your stay upfront along with giving your credit card details also. The argued forever with us when we said we had to cancell one night because we had a family emergency and the made us pay so we lost alot of money and left very unhappy. The rooms no longer have the washer and dryers only old washing machines, the couches are extremly uncomfortable , and they do not top up your tea and coffee during your stay anymore. They have also put up their prices by ALOT. Bring back the old owners!!! Will never stay here again very dissapointing as it was always pur go to place. The new owners need to take spme lessons in customer service and manners! dont stay here!!!!

  • Stayed January 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Manager at Whistler, The Chancellor - Queenstown, responded to this review, 28 January 2012
We are very disappointed to read this review as it is standard accommodation business practice to request credit card information and payment on arrival. Threatening us with legal action for doing this was inappropriate and embarrassing for us and the other guests who were waiting in Reception at the time to check in.
Our policy over New Years Eve is a three night minimum stay requirement which the guests were well aware of when they booked the apartment. They were reminded again of this requirement when they phoned and tried to cancel one of those nights about a month before their arrival date. Knowing this they stated at check in that they would not be staying three nights they would only be staying and paying for two. We advised them again that this did not comply with our cancellation policy or minimum stay requirements for this time of year. There was no mention of any family emergency. We also believe no money was lost as the guests did in fact end up staying for the whole three nights.
The replacement washing machine in the Apartment is a brand new top loader, it is not an old machine. The washing machine/dryer that was previously in the apartment was approximately 10 years old. Most of the apartments still have the combination machine and we also have a commercial dryer on site.
We try to keep our prices at a competitive rate. Our rates have only increased at this time of the year by 3%. The guests were well aware of rates and agreed to them at the time they made their booking.
Had the guests requested extra tea and coffee we would have been more than happy to provide them with it. The reviewer failed to mention that we went out of our way to clean their apartment for their early arrival.
It is also very hurtful and upsetting to read comments on our customer service and manners. As you will see from all our other reviews, this has never been in question.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 January 2012

A 'close-to-all-the-important-stuff' location and well appointed, comfortable rooms make The Chancellor great value for money.

The rooms were modern and impeccably clean. The staff were absolutely brilliant. Happy and helpful, they left my Australian girlfriend convinced that New Zealanders really are the friendliest people in the world. Go see for yourself.

Room Tip: Pick a roadside room for a view of the gondola. The road really isn't very busy and the bedroom...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Well_thumbed_map
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 January 2012

I LOVED the Whistler in Queenstown. The owners were just wonderful and so incredibly friendly and interested in where we were from and where we were going. They had a wide selection of DVDs available at reception and they left clear instructions of how to find our room, as we arrived too late to check in with them.

The apartment was fab too, large bedroom with large wardrobes. The bathroom was perfect for the two of us and the living room was also very spacious. The balcony was massive and could have easily fit a large table with 8 chairs around it. We had an incredible view of the lake and mountains and watched the sun set every night. The bed was comfortable as was the sofa and we never had a problem parking close to our room. The hotel is a 1 min walk from Queenstown center and you are close to all the restaurants, pubs and wharf. The gondolas are also only a 10 min walk away or a 3 min drive. We also drove to the shotover jet from the hotel and we were there in 15mins. The only thing I would have changed (and this is clutching at straws) would be the metal blind in the bedroom. It was very warm while we were there and so we had to have the window open, this made the blind bang contantly against the wall which did wake me up a few times. If there was aircon or a fan I could have shut the window but it was also light so ealry we couldn't leave the blind down. This was literally my only conplaint!

Thank you so much Jan and Wayne for a fantastic visit!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

We stayed at this holiday apartment during our recent trip to Queenstown. The staff were helpful, warm and friendly people who recommended a number of nice activities to do in this area. The rooms were very clean and in excellent condition. We were very comfortable staying there.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peachie_Fairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Whistler, The Chancellor - Queenstown

Property: Whistler, The Chancellor - Queenstown
Address: Corner Gorge Road | PO Box 221, Queenstown 9999, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#12 Family Hotel in Queenstown
#12 Romantic Hotel in Queenstown
#27 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Whistler, The Chancellor - Queenstown 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
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