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All reviews recommend peppers bread maker garden suite free wifi full kitchen lake view apartment the penthouse gas fire bed apartment large balcony we stayed in a two bedroom close to town underfloor heating amazing views living area car parking easy walk
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Reviewed July 24, 2018

Wonderful clean and tidy apartments with lovely staff just 5 minutes walk to main town area we had an apartment overlooking the lake. Queenstown was just wonderful heaps to see and do. Peppers is in a great location.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Steve230164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppers-Queenstown, Guest Relations Manager at Peppers Beacon Queenstown, responded to this reviewResponded July 25, 2018

Thank you Steve for taking the time to leave us with your feedback.


I'm very pleased to read that your apartment that you stayed in was very tidy and comfortable, Our housekeeping team will be pleased to read of this.

We are in a fantastic location which we are very lucky to have, Your comments on our team is wonderful to read also as they are always striving towards providing excellent service.

We hope to welcome you back to your next visit to Queenstown.

Warm Regards,

Your Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2018 via mobile

We were very impressed with the hotel. Our standard room was clean, large and had a small view of the lake which was an unexpected bonus!
Shower pressure was awesome!
The property is about a pleasant 3 min walk along the lake from the Centre of Queenstown.
Reception staff were friendly and accommodating to any request.
Our only constructive bit of feedback is that the soundproofing between us and the room next door was not great, we could easily hear their conversations but didn’t bother us much.
Would stay here again!

Stayed: July 2018, travelled as a couple
Thank LucyinBrisvegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppers-Queenstown, Guest Relations Manager at Peppers Beacon Queenstown, responded to this reviewResponded July 20, 2018

Lucy, It was a pleasure to have you stay with us.

I'm very pleased to read of the following comments on the shower pressure and the room being spacious and comfortable.
Also, your comments on our reception team is very appreciated and i completely agree!

We would love to have the opportunity to welcome you back in the near future.

Warm Regards,

Your Guest Relations Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2018

We hoped for good accommodation when we booked our Queenstown break and in short it is a nice place to stay. It is a short 5 minute walk from the CBD. The warf is even closer but it is still far enough not to hear all the hustle of how busy it is. The staff are friendly and every time we passed the reception we were greated friendly and asked if we needed any help. Our room was clean and warm when we booked in and it was serviced every day on our request. Fresh towels, hand towels, and washcloths were exchanged everyday, bed made and dishes done as well as the bathroom cleaned, what more can you ask for?. You are right across the road from the lake and walking path to the Warf and CBD. I will definitely book with them again.

Stayed: July 2018
Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppers-Queenstown, Guest Relations Manager at Peppers Beacon Queenstown, responded to this reviewResponded July 20, 2018

Rodney, Thank you for your valued feedback.

Your comments on our team's service is appreciated, They all work hard and strive towards providing exceptional service.
I'm very pleased to read that you had a comfortable stay. Yes i agree, our location and views are fantastic.

It would be a pleasure to welcome you back on your next visit.

Warm Regards,

Your Guest Relations Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2018 via mobile

Location and view was nice from the room, but wasn't happy with the general stay all over. We have 3 different peppers stays coming up and hoping it's not like this one. The beds were uncomfortable with not even a doona cover on, just two sheets with a doona in between, the wifi wasn't really working, the heater didn't work, the gym was out of action which we would of liked to know before staying, Charged us for local calls without telling us.
Was disappointing as we were staying for a week.

Stayed: July 2018, travelled as a couple
Thank jwil17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppers-Queenstown, Guest Relations Manager at Peppers Beacon Queenstown, responded to this reviewResponded July 21, 2018

Thank you for taking the time to leave us with your honest feedback.

I would like to apologize for the shortfalls that you experienced on this occasion.
Your comments on the heating and WiFi issue will be looked into and rectified promptly.
The local calling charges should have been mentioned, I do apologize also for this.
In terms of the Gym/Spa area being closed, There is a bit of work being done which is unpreventable.
Ideally we would like to have our full facilities available for our guests, I hope you can understand that unfortunately at this time it wasn't a possibility, And also with the construction work there can also be setbacks and delays.

We will rectify the above points mentioned, We hope you might consider giving us another chance where we can showcase to you the improvements in these areas.


Warm Regards,

Your Guest Relations Team.




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2018

Three bedroom apartment. Six adults. Beds just alright, but carpet is worn out and threadbare, both in the apartments and hallways. Gas fires are a lovely touch, and would be even better if they worked properly. Ours had a gas leak, and couldn't be used. We were supplied two radiators, but were inadequate for below zero temperatures. We moved apartments very efficiently thanks to Christina and Amy. Other staff were less helpful with everything. New apartment had a functioning gas fire, but was difficult to light.
Housekeeping were very slow to come around. In our nine day stay, they turned up after 4pm on two occasions, on a third they turned up whilst we were attempting an afternoon nap, and our last night they arrived at 6:30pm.
Kitchen appliances are average, and a two slice toaster for six adults doesn't cut it. Despite having stayed many previous times, I would be reluctant to come again. Position is great, but that's about all.

  • Stayed: July 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MS49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppers-Queenstown, Guest Relations Manager at Peppers Beacon Queenstown, responded to this reviewResponded July 21, 2018

Thank you for providing us with your feedback.

I would like to apologize to you on behalf of our team for the issues that occurred during your time with us.
Your comments on Amy and Krystyna is appreciated and I'm sure they'll be pleased to read this.

Our Housekeeping team do try their best to get the rooms serviced within a reasonable timeframe, I do apologize again for this issue.

It's disappointing to read that you found our other members of staff to be of less help as they are usually well known for their outstanding service.

The above comments mentioned will definitely be looked into and rectified, I appreciate you bringing these points to my attention.


Warm Regards,

Your Guest Relations Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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