I am sorry to see that you were very displeased with your stay. Indeed we are very new to Bed and Breakfast industry, and humbly accept all criticism, even reviews such as yours as they allow us to grow and learn about our industry and our guests. Because your review paints our venture in such a ill light I will do my best to address each point in turn as best I can. Unfortunately I personally was not present during your stay due to being called out of town as my other occupation sometime demands, so I cannot respond with first hand knowledge of your stay in all matters.
Firstly regarding your lack of late meal. Prior to your booking we had discussed that the restaurants in town would likely be closed and because of our licensing we are not able to serve meals beyond breakfast hours, I recommended finding a meal prior to arrival but if necessary we could to attempt to arrange something for you if you required it. You did not follow up with this, and we cannot simply break the governments food service regulations and risk our business to suit late arriving guests. I apologize if my attempt to assist you in this matter was misunderstood and caused you difficulty. As for breakfast guests are typically asked for their choice of food and what time they would like to have it the night before. "Inedible" implies that your food was likely cold, and I have to question if this was a result of not being down at the time you had arranged. If you had a problem with the quality of the breakfast or the food served I wish you had brought it up at the time as it is hard to make a guest's stay better if they do not voice their needs.
Yes we have cats, and we make certain that our guests are aware of them at the time of booking because we are cognizant that this does not suit everyone, and we would rather see a visitor to the Village have a pleasant stay at one of the other available B&Bs (Langhaus B&B, is also open year round) if this is a problem. They do have a food and water dish in an upstairs sitting area, however their liter box is located in our private bathroom, so I am highly skeptical of your comment about it being in the front room.
As for your heating concern, admittedly the timing of the furnace installer was unfortunate, as we were in the process of upgrading the two old fuel oil furnaces to modern central air heat pump units before temperatures dropped. While I am sure 38 degrees Fahrenheit is quite the exaggeration, I can sympathize that the night time temperature was below your comfort level.
Potential guests are welcome to compare our rates and the services we offer and come to their own conclusion as to what constitutes,and the rates you were charged are well published. In fact as other reviews show we do offer various discounts and encourage new guests to enquire at the time of booking to take full advantage of these.
I am sorry that your visit wasn't as pleasant as it should have been, and we are committed to providing our guests with a wonderful experience. Please contact us with your credit card information and we will fully refund you the cost of your accommodation, as we stand behind the quality of our venture.
Gary
