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Traveller rating
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All reviews services club car park rsl club king room friendly reception staff central location bed and pillows close to shops early check room service would stay again one night stay undercover parking in town great place to stay the air conditioning plenty of parking
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4 - 9 of 463 reviews
Reviewed May 26, 2021

Great location, convenient to town centre for shops, restaurants and bars/pubs. Next door is the Ex-Services Club which is very convenient if you didn't want to go too far for a drink and a meal. Room was comfortable, spacious and clean. Location was also quiet, could not hear any neighbourhood noise entering or leaving the accomodation. Would stay here again.

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank joyfulfoodeventravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 25, 2021

Stayed for a couple of nights recently. Rooms were modern and clean with all the necessary facilities. Check in and Check out staff extremely helpful and friendly. Location is great, only a couple minutes from Summer Street (the main drag). My only gripe is that there is no shower door, which means that the floor and the toilet gets wet. Would definitely stay here again as it was reasonably prices and so convenient. Thank you!

Date of stay: May 2021
Thank Perthluv2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 24, 2021 via mobile

Very impressed! We called about midday Saturday to get a room for a quick weekend away and we were very happy with our stay. We Stayed in the room to the left before reception, the rooms were spacious and clean! We originally only booked for 1 night but after having such a good sleep we decided to stay a second night. Even with music playing on the roof top at the club the first night it was not an issue and was still a very pleasant stay. Would stay again!

Room tip: Parking is tight for bigger cars
Date of stay: April 2021
Trip type: Travelled with family
Thank mitchbarrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 20, 2021

I have stayed at this venue many time over the years and have always had a pleasant visit, up until now. I was in Orange to participate in the Orange FOOD Week festival events from 16 – 18 April 21. The noise from the live music and DJ over Friday and Saturday nights on the rooftop of the Greenhouse was dreadfully unbearable. To the point, that I had to call the Police on the Saturday night, to check on noise ordinances, as there was no one answering my calls at hotel reception. Mercure house rules for guests include an obligation not to create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of your premises. I guess these rules do not apply to the Mercure, making sure that their venue surroundings do not offend, disrupt or interfere with the peace and comfort of their guests.

No doubt I have been charged full price for my 2 awful night’s stay.

Unfortunately, I won't be staying at this hotel anymore.....

Room tip: there is no good room for a peaceful nights sleep at this hotel.
Date of stay: April 2021
    • Location
    • Rooms
    • Service
Thank anitastifdrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2021 via mobile

Good location, minutes away from Orange CBD. Large room, clean, well maintained. Only issue in room, it has a step between living area and sleeping area (can be trip hazard at night , sleepwalking or late night toilet trips?). Room, bathroom and wardrobe area spacious. Disappointing Hotel doesn't have its own restaurant. The Hotel shares (or uses) the co-joined RSL club facilities (under cover parking and restaurant). RSL didn't know how to use ACCOR Adv dining discount and couldn't advise dining discount (if any?). We gave up as it was too hard for the RSL serving staff to advise, so we went to dinner at local pub bistro (which wasn't great either). Orange has some great places to dine (but you need to know where they are). Room was a bit noisy , as our room was facing main road. Hotel staff where friendly and helpful.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Mercury_one1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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