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Ernest And Marg... F

Good, relaxing get-away from busy work-life

4.0 of 5 bubblesReviewed 3 weeks ago
Bad points: Black Soap; Toilet near beds and near Lounge - disaster when one is using it; Only 1 Dressing Gown provided; Light Switches very confusing; TV positioned very badly.
Good points: Quiet location; excellent view over the Golf Course; Comfortable Beds; Very good Legends Restaurant; Very good Service; Friendly and efficient Reception on arrival and on departure.
Date of stay: October 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this review
Responded 3 weeks ago
Hello Ernest & Marg,

Thank you for taking the time to review our Resort. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,172)
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3 - 8 of 3,172 reviews
Reviewed 3 weeks ago

The staff and facilities were all fantastic. The spa treatment and experience were excellent.
The quality of food at Legends for an evening meal was really good. You will find better elsewhere in the Hunter, but it meant you did not need to travel anywhere and could just enjoy being on site.

Date of stay: October 2024
Review collected in partnership with this hotel
Thank Murray H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 3 weeks ago

Hello Murray H,

Thank you for sharing your lovely feedback. We are delighted you enjoyed a relaxing Long Weekend stay experience with us and look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Comfortable rooms in a stunning location. A great venue for a trip to the Hunter Valley. Staff are friendly and responsive. Perfect to sit on a deck enjoying the days wine selections and taking in the view. Can sometimes spot a mob of kangaroos grazing at dusk which makes it even more special.

Date of stay: October 2024
Review collected in partnership with this hotel
Thank Louise N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 3 weeks ago

Hello Louise N,

Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and you were able to relax on the deck with a glass of local wine end enjoy the rural views we provide. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location as a base to spend time in the Hunter Valley with lots of wineries, restaurants etc. Brekky was great, the gym was good, only small thing is it would have been great if the spa was hotter. Rooms were spacious, and comfortable, shower and toiletries also very good. Would definitely visit again.

Date of stay: October 2024
Review collected in partnership with this hotel
Thank Jennifer B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 3 weeks ago

Hello Jennifer B,

Thank you for sharing your lovely feedback. We are delighted our close proximity to the many wonderful cellar doors in the area and array of local dining options has provided such an amazing regional stay experience. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed with the team in October 24, was fantastic and the customer services was second to none, across the Hotel, Bar, Golf and Fooderies! Well, done Chateau Elan and all their staff ad team across the Facilities!

Make sure you eat at the Resturant and have breakfast! was amazing!

Date of stay: October 2024
Review collected in partnership with this hotel
Thank Vinko K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 3 weeks ago

Hello Vinko K,

Thank you for sharing your lovely feedback. We are delighted you enjoyed your experience with us and have enjoyed such a memorable stay. We look forward to welcoming you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Never staying there again. No Ambience just very cold and unwelcoming. One picture??? Where's the lovely shampoo conditioner and body wash in the shower. Mercure is such a beautiful property across the road. Really feel it's a bit shabby. Thank goodness for Cafe Nineteen wonderful ☕🤗❤️

Room tip: Update everything
Date of stay: October 2024
Trip type: Travelled as a couple
Thank M7752HBjanetr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Chateau Elan At The Vintage Hunter Valley, responded to this reviewResponded 3 weeks ago

Hello M7752HBjanetr,

Thank you for taking the time to review our Resort. We are sorry and disappointed to learn your recent stay has not met your expectations on this occasion, and is in contrast to the many positive reviews we receive on this and other review platforms. We proudly provide Hunter Lab guest amenities in all rooms, with shampoo, conditioner and rejuvinating body wash positioned on each bathroom vanity. We value your feedback and will use this as part of our continual effort to improve the quality of the overall experience we strive to provide. We hope for the opportunity to welcome you back to The Chateau Elan at The Vintage, Hunter Valley and The Vintage Golf Club again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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