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Villa Provence
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Reviews (191)
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All reviewsmerlot suitebottle of winehunter valleysmall kitchenetteon arrivalcharming hotelgreat vineyardsmuesliguest housejobedroomvillatoasteraccommodationkangaroosmusliecroquet
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3 - 8 of 191 reviews
Reviewed April 10, 2017 via mobile

Filthy! I have travelled several times around the USA & this hotel was the filthiest by far. It was infested with spiders, not that daddy long legs are life threatening but when u have a wife who has a phobia it's a nightmare! I counted over 40 spiders & cobwebs that were around the top of the walls in every room. It took me 40mins to clean the room before my wife arrived. The dust & grim around the windows & air con was disgusting. There was a wire heart thing hanging above the bed which I took down because it also had cobwebs & grim on it & didn't want anything falling on our faces during the night. The kitchen still had crumbs around & the toaster was sticky with jam over it. There is no one on site to give assistance, u have to call & wait 45 mins till they can get there. The grounds were nice but definitely won't be returning or recommending Villa Provence!

Stayed: April 2017
Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Villa Provence, responded to this reviewResponded April 12, 2017

I am sorry that you did not enjoy your stay. With relation to the issues that you have raised, you arrived quite late at night, hence there bing no one on site at the time to assist you. When you called we offered to send the contract cleaner out to rectify any issues with the room and the duty manager offered to come out as well - however you declined. When we spoke to you the next morning and asked what the issues were you pointed to an external door where you found some spiders and cobwebs, which you had brushed off yourself.

I do not wish to make light of cleaning oversights, they should not happen and I have passed your comments on to all of our cleaning contractors

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 19, 2017 via mobile

Really liked this place. It's laid back, relaxed and reminds me of Tuscany. The rooms have everything, and are clean and tidy. The pool is a lovely addition. Kangaroos visit as the sun sets. Great hosts, happy to help with everything, but definitely give you your space. Well located and close to great restaurants which pick you up and drop you off.

Stayed: March 2017, travelled with friends
Thank Parakrousis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 7, 2017

We loved this place, would have loved to stay longer, bottle of wine & local chocolates left & a bottle of local milk, loved eating on our balcony with the wild life & the pool & gardens were beautiful. It was just like being in a French villa. Would certainly like to return.

Room Tip: Upstairs was great
  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Julee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2017

Villa Provence is located off a main road , so was quiet and comfortable Room was clean and an added bonus was a welcoming bottle of wine in the fridge
The pool was in demand each afternoon Staff friendly and helpful
Having lived in the Hunter Valley for 8 years in the late 60's and early 70's we often come back to the great vineyards and eateries and this guest house was placed within a few kms

Room Tip: We enjoyed a top floor room , the A/C quickly cooled the room down in time for a very comfortable nights sleep
  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 20, 2017 via mobile

Found this place by chance. Great location in amongst a winery. Perfectly comfortable accomodation with character and this includes local produce left in your room! Good sized place to rest and use as a local base when in the Hunter region.
Their suggested places to visit is worth following as we were not disappointed by the ones we managed to fit in!
Good service and a very restful spot has been found!

Stayed: February 2017, travelled as a couple
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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