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“Most rude lady in the Valley”
Review of Tower Lodge

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Tower Lodge
Ranked #14 of 15 Hotels in Pokolbin
Reviewed 18 February 2017 via mobile

This "owner" is so rude !!!
We would never stay there, as she greets visitors to the Hunter Valley region with contempt.
Other winery owners in the area were embarrassed of the treatment we received from this "lady"

Stayed: February 2017
8  Thank Lynda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 129 reviews

Reviewed 13 October 2015

Recently purchased by the Hope family this property is absolutely incredible. Each room is finished to perfect with different themes - and each one is special. Some have fireplaces, some have views but all have character.
Ava liable for corporate run of property, bridal parties and other group functions this property goes above and beyond to make your stay special. Bring in wines from their Tower and Hope estates their dinners with matching wines are amazing. The food is off the charts!
I highly recommend the property

Stayed: July 2015
1  Thank Robyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

I stayed at the Tower Lodge late last year, after many years of hearing great things about it - it was simply somewhere I had to stay.
It's a beautiful property, and in a great location at the Hunter.

I must say I was extremely disappointed when we were shown to the room. I must take some responsibility, as the 'classic style' room is not something I'm usually a fan of - I much prefer modern. Although, I have stayed in hotels that had a classic style (Observatory Hotel, Sydney), and were very pleasant.
The main issue I have with Tower Lodge is that the rooms (or at least room I stayed in) is getting tired and old. The furniture is mostly antique, but does not appear to have been maintained. There is an urgent requirement to reupholster a number of the items, and give them some general TLC.
The room was also not cleaned properly on our arrival. Bathroom floors were dirty (although this later appeared to be permanent stains), and the flyscreens on the windows were torn and in generally bad condition. The the exterior of the window was full of dirt and dead insects, so the cleaning staff did their best to clean it up - but the flyscreens were never repaired.
Not the best into for a hotel you're paying close to $700/night for. If I'm paying for what is likely the most expensive accommodation on the Hunter, I have every right to expect the absolute best.

Aside from my disappointment with the room, I really did enjoy the stay. The staff were friendly, and the breakfast was fantastic. It really is a unique establishment.

I'm sure there are many people out there (well there must, given all the positive reviews) that would think the furnishing are a feature, but for the money, the room could have been given some assistance to age a bit more gracefully.
Unfortunately I won't be returning to Tower, too expensive for what I felt to be a sub-par room. Although, I must say in general, the quality of accommodation on the Hunter appears to leave a lot to be desired.

  • Stayed: October 2013, travelled as a couple
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12  Thank razkin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

I have stayed at Tower Lodge several times and it has always delivered what I needed: A classy, peaceful retreat from the stresses of city life. The service is discreet but intensely personal. The abundance of precious antiques occasionally made me nervous I might break something, but most of the time it made me respect the handpicked quality of the interiors. The beds were insanely comfortable. I loved sitting fireside with a glass of Tower pinot noir, or just going for a peaceful walk, swimming in the pool (which didn't seem to be used much, and I'm not complaining about that, it meant I often had the pool to myself which was a treat), or wine tasting next door or down the road. I have always felt rejuvenated after a few days of staying there. The breakfasts were brilliant.

Room Tip: All the rooms are designed so you can't see another room from your balcony, or french doors. I l...
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  • Stayed: July 2013, travelled with friends
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3  Thank 359TravelGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

As per the previous reviews, my fiance and I also face a similar situation. We are Hunter Valley locals who are getting married at Peppers next April, and had organised our wedding night (along with numerous family bookings) at Tower Lodge with the wedding co-ordinator. We did notice recently that Tower Lodge (winery, etc.) was up for sale, and we wondered how a pending sale would affect our wedding. Weeks past, and we heard nothing from either our wedding coordinator or Tower Lodge. You can imagine how surprised we were to hear from other friends at a cocktail party, that Tower Lodge had cancelled accommodation and weddings, and had "supposedly" emailed their customers advising them as such! Funnily enough, the next day I received numerous emails from my family in Canada who had been trying to contact Tower Lodge for a number of weeks, and were getting no response.

I called Tower immediately - I spoke to a receptionist on the Thursday morning who said I would get a call back that same day. No call back, and I waited to see if I would get a call on Friday.... again no call.

As we live 10 minutes away, our next logical choice was to go there directly and get some answers. Finally our wedding co-odinator came out to meet us and explained what was happening, and we were told that we would have to find other accommodation. They did say that any cancellation would be refunded in full, and I am very skeptical to see if this actually does happen. We made sure we expressed our displeasure at the fact that no one had made any attempt to call us or our guests, and that this type of behaviour is simply unacceptable regardless of the situation.

The only silver lining to our story is that Peppers Convent and Robert's Restaurant are now separate from Tower, and therefore the sale of Tower will not affect our actual wedding day. I must say that my fiance and I do sympathise with those here on the forum and everyone else who have had weddings and bookings cancelled.

As a businessman myself, I understand that the sale of a business can be a very sensitive and complex situation. There is certain information that is confidential and private, and this can sometimes make things difficult for all parties involved. This doesn't excuse however, the extreme lack of professionalism that I and others have experienced. Regardless of a sale, there is a level of decency and transparency that is expected and you would think that either the Hope family (the new owners who also own Hope Estate) or the previous owners would have procedures in place to ensure that everything is handled in a respectful and courteous manner to paying customer. It is safe to say that this has obviously not been done.

  • Stayed: November 2013, travelled with family
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24  Thank Mayspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We were booked in for a week next February 22nd for our Son's and Daughter to be wedding. We also booked the whole lodge out for two days for this wedding.
We were informed a few weeks ago that due to the sale of the property they were going to close it down and refurbish it on the weekend of the wedding and because of this, we the bridal party and guests around 20 of us have nowhere to stay because it is on the same weekend of the Bruce Springsteen concert and all accommodation is sold out.

A heartbroken bride to be and a very upset family and they are not even returning our calls to try and assist us.

Stayed: August 2013, travelled with family
23  Thank 593Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2013

I stayed at Tower Lodge for a long weekend wedding in October 2013. I stayed in Room 3. The room was just gorgeous - far beyond my expectations. I saw a number of other rooms during my stay and all were equally as gorgeous. The accommodation was private, yet took advantage of the beautiful surroundings. Breakfast each day was a pure delight and the staff friendly. I couldn't recommend a better location to stay in the Hunter Valley. 10/10. I want to go back!

Room Tip: I loved Room 3. Great private courtyard and well appointed in terms of furnishings.
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  • Stayed: October 2013, travelled solo
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Thank feline_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tower Lodge

Address: 6 Halls Rd, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Pokolbin
Hotel Class:5 star — Tower Lodge 5*
Number of rooms: 12
Official Description (provided by the hotel):
Tower Lodge is the only truly intimate World class luxury Lodge in the Hunter Valley region, accommodating a maximum of 24 guests at any one time. The Lodge is not only luxurious, but also offers a stage to create your own special experience, one that will become your benchmark for years to come. Located at Tower Estate in the Hunter Valley, Australia the Lodge was recognised as the best "Luxury Lodge" for 2010 at the World Luxury Hotel Awards. Tower Lodge represents all that is Unique, Intimate and Luxurious. ... more   less 
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Also Known As:
Tower Lodge - Relais And Chateaux
Tower Lodge - Relais & Chateaux Hotel Pokolbin
Tower Lodge Pokolbin
Pokolbin Tower Lodge
Tower Lodge Greater Newcastle/Pokolbin, Australia

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