I had booked a one night stay in February 2020. My family and I were so looking forward to staying at Unlax, especially reading all the positive reviews.
We were attending an event that started at 1pm, (and check-in is at 3pm) so I emailed the owners two weeks in advance, as a courtesy to let them know we would not be able to check in until later that evening. I asked if it were possible to leave one vehicle onsite from midday so we wouldn't have to move vehicles or carry luggage to our cottage late at night.
The owner Steve replied, saying 'We would not be able to accept this' and that no vehicles were to be left at the property until check in time at 3pm. We were not asking to access the cottage at all, just park our car safely off the street and out of the way of other guests.
I replied to Steve, saying how disappointing this was and poor customer service.
His response was to completely cancel my booking with the most sarcastic email I've ever received from a professional business owner.
Poor form Steve. It appears the other negative reviews on here were spot on!! Plenty of other affordable, far nicer accommodation in the near vicinity with impeccable customer service, that let you park your car, store your luggage, use their facilities etc etc prior to check in.
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