It doesn't match the hype on their website. Low points were:
1. Zero communication:
• We had to chase them up for the check-in details on the day of arrival as it was well-after the check-in time – they were very casual, just sent a text eventually.
• We had emailed before our arrival to ask a question and got zero response.
• No info in-room about the property and facilities - just call, they say, then don't answer so we wait for them to call back.
2. Lacked attention to detail:
• Pool unkempt, cleaning equipment left in the pool.
• Tired furniture/outdoor furniture dirty. Zero privacy on the balcony,
• Nowhere to unpack, the only cupboard was full of ‘stuff’.
• Noise travelled as it is all hard surfaces – we could hear the refrigerator buzzing on and off all night and could hear the guests next door.
• The bathroom is SO disappointing, not only is the bathtub not for two, but it is also hardly big for one and is blocked partly under a bench containing double sinks. The shower has no screen (but could!) so the entire floor was soaked – the shower had poor water pressure and the extractor fan was noisy/rattling. We did not ‘think Bali’ at all.
We wouldn't stay here again.