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Reviews (29)
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Reviewed October 5, 2017 via mobile

Motel with 24 hr check in does not allow locals from Mackay to stay here even though this isn't advertised/displayed anywhere.
Single local female needing accommodation before 11pm for 1 night due to unforeseen circumstances was turned away by female Manager after her asking if I had a car which I answered no and if I was a local which I answered yes then stated that the Motel does not take locals. Safety first Thank you Management!!!

Stayed: September 2017, travelled solo
Thank Kombi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa S, Owner at Mackay Resort Motel, responded to this reviewResponded October 19, 2017

It is disappointing to read your Review however it is just as disappointing that Tripadvisor allow someone to place a Review without actually having stayed with us.

I am sorry you felt compelled to voice your concern here and that you felt let down by our Property, however I will support my team on every occasion where they feel the need to refuse any person, local or not. That is our right and yes, it will always be safety first for everyone staying or working here.

That being said, as the Owner of the Motel, I wish to confirm that we DO accept locals, and indeed encourage locals to enjoy a weekend away to recharge and make the most of our facilities. Unfortunately however, it is due to the behaviour of a recent few that we have had to impose certain guidelines when welcoming ANY Guest, especially when arriving after hours. These guidelines include:

1. Must not be under the influence of drugs or alcohol
2. Must have ID (Locals), including current address
3. Must have a Credit Card - a Debit Card will not be accepted after hours
4. If there is no Credit Card, then a $100 cash deposit is to be paid which will be fully refunded if there is no damage to the room and/or the mini bar has not been fully consumed.

I have spoken with the Relief Manager who met you after hours and unfortunately you were unable to meet the majority of these Guidelines. The Manager made a judgement call at the time, taking into consideration the safety of not only herself, but the Guests who were already staying.

Once again I am sorry you feel as though we let you down and I just wanted to reiterate that we do accept Local Guests, as we do any Guests who can meet our booking conditions.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 10, 2017

My room whilst older style was freshly carpeted, spotlessly clean and well appointed. The food was wonderful and the atmosphere at the bar and in the restaurant was second to non. as a traveller I was made to feel totally at home. I would recommend it to for short or long stays( I was there for 4 day)

Room Tip: They are all good take your pick.
  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank grants273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpeerMRM, Owner at Mackay Resort Motel, responded to this reviewResponded September 12, 2017

Thank you for your Review. It is great to hear you enjoyed your stay.
See you next time,
Melissa - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 25, 2017

Friendly approachable professional staff, well presented immaculate 4 star facilities, delicious meals, both breakfast & dinner, available poolside or more formal dining room. Free wifi, Foxtel, and real milk supplied.

Room Tip: Ask the helpful staff
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank bubbles255093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpeerMRM, Owner at Mackay Resort Motel, responded to this reviewResponded September 5, 2017

Thank you for your lovely review. We are pleased to hear you enjoyed the meals and it is amazing how many people love (and make comment about) the "real milk". We hope to see you again soon.
Kind regards
Melissa - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 16, 2017

Stayed for the night a week ago... 9th August, rooms are quiet, very comfortable and the food was fabulousl!!!...try the Salt and pepper calamari with the pumpkin, walnut salad, just delisious! Staff are very helpful and friendly. Plenty of parking, Close to a shopping centre.

Room Tip: we have stayed her a few years ago in a suite, this time in a standard room...all excellent
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ngaio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpeerMRM, Owner at Mackay Resort Motel, responded to this reviewResponded August 23, 2017

Your Review is amazing, thank you. We have a great Cook, a terrific team and we think our Motel is pretty special also. We look forward to seeing you again when you next visit Mackay.
Kind regards
Melissa Speer - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2017 via mobile

When we arrived at the motel and walked into reception we were welcomed by the owners Kevin & Melissa with a very friendly hello and a huge smile which was very warming, the rooms are very clean and have a lovely fragrance when you open the door, we had the special for dinner of steak & kidney pie which was really good and you must try the Omelette that Kevin cooks himself for breakfast, the whole complex is very tidy and is a credit to the owners, we will stay again when travelling through Mackay. Thank You Both

Stayed: July 2017, travelled as a couple
Thank Dorwie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpeerMRM, Owner at Mackay Resort Motel, responded to this reviewResponded August 4, 2017

Thank you so much for this lovely Review. Our credit goes to the chef (Barry) who insisted on putting his homemade Steak and Kidney Pie on the Specials Board - it has been a real winner. As for the Omelette for breakfast - Kev used to cook these for me but does too many now as they are really popular!! Glad you loved the place and we look forward to seeing you when you come through next.
Thanks again
Melissa - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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