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“Very very average”

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Ensenada Motor Inn and Suites
Ranked #5 of 7 Hotels in Glenelg
Melbourne, Australia
Level 5 Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Very very average”
Reviewed 21 November 2011

The best thing about this motel is the location, just around the corner from the beach and Glenelg restaurants and cafes.
The Motel itself is clean enough, very "70s" looking decor, and small rooms. The bed and pillows felt like slabs of concrete- not comfortable.
There are lots of stairs, as people have mentioned...not good if you are lugging suitcases up and down.
The walls are paper thin. I could hear the people next door using their bathroom (you know what I mean) and the whole night I had trouble sleeping because of noise.

Stayed November 2011, travelled on business
Helpful?
3 Thank Petal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this review, 23 November 2011
Dear guest,
Let me start by thanking you for completing the Trip Advisor Guest Survey regarding your recent stay at our property. I apologise for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. I am disappointed that our decor did not meet your tastes. The property has been fully refurbished in the last 18 months with quality polished furniture. Every room has been rebuilt from wall to wall with new furniture, quality carpets and curtains, the latest LCD TV's, dedicated desk space with wireless internet access and ipod docking stations and more. To assist guests in selecting their accommodation based on their requirements, we have stated on our home page on our website that there is no elevator or disabled access.
Yours sincerely,
Rob
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
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  • Any
English first
Adelaide, Australia
Level 6 Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 November 2011

Stayed here in July '11 for the second time in 12 months & was not disappointed. Yes the carpark can be difficult to park in if you are an average driver, yes the stairs can be a pain if you are older or slightly unfit but that aside it is value for money given the location.
Staff were very friendly & very helpful, Hotel was selected purely for location based on the following: Its Glenelg, access to trams, cafe's & restaurants,variety of shops in Jetty Rd, the beach & great place just to wander & sight see.
Room & bathroom was very clean, room's both times had obviously been updated/modernised & were a good size for Interstate travellers with sizeable luggage.
Yes the Hotel is not perfect however will not hesitate to stay there again & can recommend to others who appreciate value for $$$ & Location, Location, Location.

Room Tip: If fitness is an issue ask for a Ground Floor room
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  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravellingScorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 6 Contributor
468 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
Reviewed 18 October 2011

We are hardly ever misled on hotels, but this one bit us in the rear. Best Western hotels have a reputation for cleanliness and good maintenance. But, the room was dirty, carpet was not maintained, air conditioning did not work well. The rooms are outside facing and we could hear other rooms and street noise. The car park was hard to access and difficult to park. Small room and had to use a special key to get in the room and the car park. Very confusing. Had to use stairs, no elevator. Not recommended.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CliffKol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this review, 21 October 2011
Dear guest,
Let me start by thanking you for completing the Trip Advisor Guest Survey regarding your recent stay at our property. I apologise for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. I am disappointed that the cleaning and airconditioning did not meet your expectation; we prefer guests bring these issues to our attention so we can remedy them before the guest leaves. To assist guests in selecting their accommodation based on their requirements, we have stated on our home page on our website that there is no elevator or disabled access. Unfortunately, one of the problems associated with being the most Centrally located accommodation in Glenelg is "just how busy the area is.". However, as part of our recent refurbishment program, all windows are double glazed and very affective when closed. Thank you for highlighting how good our security is. We have recently installed the latest in electronic locks and have 24 hour surveillance. Our car park also requires PIN access which ensures the safety of our guests vehicles. We are the only property in Glenelg to offer lock-up car parking. Thank you for your feedback. Rob, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2011

Stayed here last week albeit unfortunately very briefly. Great location and easy walk to shops restaurants and tram as well as the beach. Friendly courteous and welcoming attention on arrival.When visiting Adelaide again would stay here again.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pkbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 August 2011

Great Location right on beach. Hotel itself refurbished, rooms smallish. Too many stairs, Front & Back. Parking extremely poor too close, and car roulette to get in and out. Staff not helpful, after booking in, I was advised of all the do's and dont's, locked doors, special keys to get in etc. I actually asked if this area was safe. No help with baggage, I am O.K. I have a duffle, but wondered about elderly, special persons. No restaurant, staff could not advise anything suitable, my answer from staff just go down the road! Back rooms very noisey from local drunks, party goers. Got the feeling I was a second class citizen, solo traveller , not business or family. Probably o.k. for those type travellers

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank FoxieOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this review, 21 August 2011
Dear guest,
Let me start by thanking you for completing the Trip Advisor Guest Survey regarding your recent stay at our property. I apologise for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying. To assist guests in selecting their accommodation based on their requirements, we have stated on our home page on our website that there is no elevator or disabled access. Our website also informs our clients that there is no restaurant on premises but there are over 50 cafes and restaurants within a 5 minute walk. Unfortunately, one of the problems associated with being the most Centrally located accommodation in Glenelg is "just how busy the area is.". However, as part of our recent refurbishment program, all windows are double glazed and very affective when closed. Thank you for highlighting how good our security is. We have recently installed the latest in electronic locks and have 24 hour surveillance. Thank you for your feedback. Rob, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 August 2011

Excellent service. Clean room. Close to beach, shops and public transport. Would stay here again.

Room Tip: No lift, so if you have heavy luggage and are not on ground level, be prepared to climb stairs with...
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2011

I visit Adelaide regularly for business and this place is just right; always friendly, and the rooms are recently refurbished. Clean, comfortable, and quiet yet very close to beach and restaraunts of Glenelg.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ensenada Motor Inn and Suites

Property: Ensenada Motor Inn and Suites
Address: 13 Colley Tce, Glenelg, South Australia 5045, Australia (Formerly Best Western Adelaide)
Region: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Free Parking Kitchenette Suites
Hotel Style:
#4 Luxury Hotel in Glenelg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ensenada Motor Inn and Suites 4*
Number of rooms: 39
Official Description (provided by the hotel):
The Ensenada Motor Inn & Suites has a selection of accommodation including Executive & Deluxe Motel Rooms, Self-contained Suites and two bedroom Holiday Apartments. •FREE Wi-Fi available in all motel rooms, suites and holiday apartments. •FREE secure parking available onsite. •Holiday Apartments are located nearby at 16 & 29 Colley Terrace. We are ideally situated opposite picturesque Colley Reserve, only a one minute walk to the golden sands of Glenelg Beach and adjacent to Moseley Square, famous for its cafes, restaurants and tram service to the Adelaide City CBD. ... more   less 
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Also Known As:
Best Western Glenelg
Glenelg Best Western

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