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“Disappointing”

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Comfort Inn Haven Marina
Ranked #7 of 7 Hotels in Glenelg
Reviewed 9 December 2017

On checking in I was asked for a card to swipe. Nothing unusual about that but when I gave a debit card she asked for a credit card. Apparently you can't put a hold on a debit card. Never had this happen before. After some discussion the other receptionist said you can use the debit card but need to pay the full amount for the stay. I don't have a problem with that but the girl serving me still seemed to struggle with this. Eventually she asked for my licence so she could take a copy before she swiped my card for payment. Checking in took far too long. The location is great and for a one night stay the room was okay albeit dated. It was the bathroom I found very disappointing. I can cope with a place being old and tired but surely obvious problems like a rusty shower rail, mouldy shower curtain, bathroom door shabby and worn, ceiling cracked with holes and flaky paintwork is something that should come under routine maintenance. Would I stay there again? Probably not for the price I paid.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rosemary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Thank you for your time and thoughts we do appreciate the feedback on areas for improvement.

We do appologise to hear your check in was not a speedy process our staff we following our hotel policy.

We are quite surprised to hear of your comments and do apologise to hear that you feel you may not stay with us again. we will ensure to pass on your feedback onto our management team to have these issues rectified immediately.

Kind Regards,
Ebony

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7 - 13 of 265 reviews

Reviewed 6 December 2017

we came to stay here during the kid's school break, enjoyed the views around the Motel. price is reasonable and within reach. Breakfast is free, Pool a bit small and cold. end of the day, it's a nice place for a good night sleep after 9 hours of road travel.

  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank jacana69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear Jacana69,

Wow 4 star rating! Thank you for your time and thoughts we do appreciate the feedback. We are glad to hear you enjoyed your stay with us and hope to see you again soon.

Kind Regards,
Ebony

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Reviewed 26 November 2017

I would never stay at this place again. I can live with it being old and tired but it was full of bugs, the plumbing leaked, holes in ceiling filled with toilet paper and to top it off... ordered Sourdough coffee and toast for breakfast at the restaurant to be to to get two slices of standard white bread and cook it myself in a $10 Kmart toaster???

Room Tip: Ask for bug spray
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  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear Tim D,

Thank you for your time and thoughts we do appreciate the feedback on areas for improvement.

We are quite surprised to hear of your comments we will ensure to pass on your feedback onto our food and beverage team to have these issues rectified immediately.

Kind Regards,
Ebony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Stayed here for several days. Our room overlooked the Marina so had a nice view but the traffic was a bit noisy at night. There was no balcony or anywhere nice outside to sit other than near the small pool. The motel is in need of renovation so if you want flash modern accommodation it probably wouldn't suit. We found the room to be comfortable and clean with everything in working order. The passageways outside seemed to amplify noise and we were woken up several times in the night by people coming back to their rooms after a night out. There is a cafe in the motel which looked quite good although we didn't go there. The staff were helpful. I found the dead pot plants outside the Reception area an unusual feature!

Room Tip: Rooms with a view are nice but may be noisy at night
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Marilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear Marilyn T,

Thank you for your time and thoughts we do appreciate the kind words and feedback on areas for improvement.

The hotel in the future will be re-developing however that should not effect our standard we have at the hotel. We will ensure to pass on your feedback onto our management team to have these issues rectified immediately.

Kind Regards,
Ebony

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Reviewed 4 November 2017

Only stayed overnight. The common areas up to the room needs some TLC. The room was pleasant, the bed was comfortable enough. Washed my hair but didn't even think that there wouldn't be a hairdryer, so take your own. They have irons and ironing boards in the room. The bathroom has everything you need (except hairdryer) but needs to come out of the 80s. The reception staff were okay. I would stay here again, it would be okay for a few days. Nice location, right opposite the marina. Only about 5 min walk to Pier St and the beach.

Room Tip: Take a hairdryer.
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  • Stayed: November 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank lhop62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear lhop62,

Thank you for your time and thoughts we do appreciate the feedback. We do supply hair dryers in all our room and also have spares at reception if required. Please do not hesitate to contact out reception team for any assistance, we look forward to you staying with us.

Kind Regards,
Ebony

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Reviewed 4 November 2017

This Hotel is in a great location within easy walking distance of all that Glenelg has to offer. The service provided by staff was good, however could do with more staff at check-in as it was a very slow process for the one staff member on hand. The rooms are very tired looking and could do with new curtains and updated bathrooms, however room was clean and the bed comfortable. All in all, good value for the budget price.

  • Stayed: October 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear Denise H,

Thank you for your time and thoughts we do appreciate you kind words and feedback on areas for improvement.

We do appologise to hear your check in was not a speedy process, we will ensure to pass on your feedback onto our management team to have these issues rectified immediately.

Kind Regards,
Ebony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We booked a room here as an overnight stay in Adelaide with an early flight out. The room looks nothing like the photographs. When we got to our room there was holes and cracks all through the ceiling and walls, thick dust over the lighting and the whole room to the point the air was heavy and I could hardly breath. then we went into the bathroom the ceiling was covered in mould being we had two young children with us we requested a new room, which the staff were understanding off but at the same time she said they always get complaints. they moved us a couple of rooms down into another crap room. We would have left if only we could find accomodation else where but unfortunately was too late in the day and we had no choice but to stay. The beds are sunken in and the pillows are flat bright light shines through your window and the outside noise is ridiculous. I will never stay in this dump again!!!

Stayed: October 2017, travelled with family
Thank Alecia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alana W, Guest Relations Manager at Comfort Inn Haven Marina, responded to this reviewResponded 4 weeks ago

Dear Alecia S,

Thank you for your time and thoughts we do appreciate the feedback on areas for improvement.

We are quite surprised to hear of your comments and do apologise to hear that you did not enjoy your stay with us. We do strive to provide a safe and comfortable environment for our guests during their stay. We will ensure to pass on your feedback onto our management team to have these issues rectified immediately.

Kind Regards,
Ebony

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Haven Marina

Address: Haven Motor Inn 6-10 Adelphi Tce, Glenelg, South Australia 5045, Australia
Region: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Glenelg
Price Range: $129 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Inn Haven Marina 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Inn Haven Marina is a 68 room property that welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. Overview copy The Comfort Inn Haven Marina welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. A 5 minute stroll will get you to the beach and Jetty Road which offers great shopping, dining and nightlife. Comfort Inn Haven Marina is a 68 room property with complimentary on-site parking. All rooms include complimentary WiFi internet and Foxtel. Our in-house Restaurant Plank Kitchen & Bar opens out onto the deck overlooking the Holdfast Shores Marina. Plank Kitchen & Bar offers quality Modern Australian Cuisine, with an extensive Wine List including South Australian wines and great service ensuring a memorable dining experience. Conferencing is made easy with our professional and friendly approach, fabulous menus and flexibility to tailor make an event to suit your requirements. Reception is open from 6am-11pm. ... more   less 
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Also Known As:
Comfort Inn Haven Marina Hotel Glenelg
Comfort Inn Glenelg
Glenelg Comfort Inn

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