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Reviews (204)
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All reviewsbriethe great ocean roadupon checkstayed for one nightbit datedspa suitenight's sleepgreat sleepkangaroo islandlamb shankpleasant staygood sizethe main highwaysized bedspacious roommelbournesauna
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Reviewed September 19, 2017 via mobile

I have been a constant traveller across Australia for years and have never come across such a rude motel owner as the " lady " today. Her insistence on swiping my credit card upon arrival even though I'd paid in full yesterday, astounded me. She openly said she trusts no one.
Well, I took offence to her comments and can only suggest she choose a career that doesn't involve dealing with people!! She obviously has no idea and don't worry, you won't be seeing me or anyone I'm associated with again.
Just sit back and think about it : would you like to be bracketed with the criminals of this world ?
PS Next time, make it possible for me to reply on the website I was on. Now you have international exposure.

Stayed: September 2017, travelled on business
3  Thank geoff924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room56, Owner at Quality Inn Presidential, responded to this reviewResponded September 24, 2017

Dear Sir,

It is standard practice across the accommodation industry to require guests to provide credit card details and photo ID on arrival. This was stated clearly on the site you chose to make your booking and in the confirmation email sent to you by that site.

Checking credit card details is important for a number of reasons including:
- ensure that the property has details correct (sometimes guests enter their details incorrectly when booking online); and,
- to help prevent credit card fraud, a protection for you and us; and,
- to cover incidental charges like minibar consumption and restaurant meals, also to cover any accidental damage in the room.

We do not assume anyone is a criminal, we just take standard precautions to protect our business. In fact many hotels/motels will require either a cash bond or a credit card pre-authorisation of up to $200 per night before handing over the keys.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2017 via mobile

Pretty resonable room quality. Very large roo. And decent sized bathroom . Stopped off half way between melbourne and adelaide during great ocean road trip. Got good nights rest. Safe and secure. Personal parking space right outside front door

Stayed: January 2017, travelled as a couple
1  Thank roberrschutte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2017

The motel rooms were very spacious, clean with a reasonable sized table & a decent couch so you didn't have to watch tv in bed. The bed was quite comfortable with spare blankets & pillows. The staff were very pleasant and helpful. The restaurant was good quality at the upper medium price range but to compensate the food quantity was impressive and tasty (the lamb shanks are to die for!). No free WiFi available. They could do with some exterior lighting around the carpark and walkways (if it existed, it didn't appear to be working).

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Peter_4825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room56, Manager at Quality Inn Presidential, responded to this reviewResponded July 27, 2017

We would like to thank you for taking to submit a review following your recent stay at our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Our external lighting uses sensors and/or timers to reduce energy use and assist the environment.
Thank you so much for your business and we look forward to seeing you in the future.

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Reviewed June 28, 2017 via mobile

After resigning yourself that Buisness breakfast is scrambled eggs and crap coffee to my surprise "Eggs Benedict" perfect on all levels eggs where perfect and the bacon was amazing ... Very very impressed ... Coffee was still average ... To serve such a good breakfast to the large number attending was very good

Stayed: June 2017, travelled on business
Thank TrevHoltham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room56, Manager at Quality Inn Presidential, responded to this reviewResponded July 27, 2017

! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed our service.

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Reviewed June 3, 2017

Inconsistency in meal service. Means there is no notice of when one can access meals in the restaurant or breakfast room, leaving customers to look for a place to eat: No Wifi as advertised as it does not work in the rooms, old outdated rooms, and lack of cleanliness all prove to mean one has an uncomfortable stay. Bedding had not been changed in over 10 days could be 15. Toilet was blocked.

  • Stayed: May 2017, travelled on business
    • Location
    • Service
1  Thank atsouris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room56, Manager at Quality Inn Presidential, responded to this reviewResponded June 7, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
It is important to explain that for longer stays linen is changed every 4th day, it appears on the housekeepers paperwork via our computer system and it is guaranteed that your linen was changed on this basis.
Our restaurant is closed on Sundays and breakfast is available daily, either room service or in our breakfast room. When the breakfast room will not be opening we endeavor to contact guests via text message to advise so that room service orders can be placed the night before.
Again, I apologise on behalf of our team.

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