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Reviews (582)
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All reviewscommunal kitchenluggage liftbudget accommodationprivate bathroomoverland trackfree wifidown stairscentral locationold buildinggreat value for moneycity parkstayed for one nightcataract gorgehosteltvbunklaundry
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Reviewed August 24, 2017

We had exactly the same experience as Al’s review below, I really don’t know how these scamsters are still operating in a country like Australia. I’m just grateful that we got away with all of our luggage unlike some of the unlucky guests in previous reviews. "As you'll be aware your room is right above a nightclub so you might hear some loud dance music from 10pm onwards" the receptionist told us straight after she swiped our credit card. I'm 100% positive that we were not made aware of this previously otherwise we would've booked one of the non-nightclub rooms. 1km later after passing hundreds of seemingly empty rooms (that weren't positioned directly above a nightclub) we arrived at our dungeon at the very end of the hallway. I don't have time to describe the condition of the room but suffice to say, the first convicts at Port Arthur probably enjoyed better living conditions - they weren't subjected to 90s rave music remixed by a tone-deaf DJ whilst they were trying to go to sleep after all. We finally fell asleep at 5am when the “music” came to a halt and subsequently slept through our 7am alarms and missed our Cradle Mountain tour bus. Luckily we woke up at 10am so we were still able to check out of the “hotel” by 11 and get on with our holiday. Just when we thought we’d escaped this establishment relatively unscathed, we had an additional $50 charged to our credit card for ‘late check out’ even though we were not made aware of the unreasonably early check out time (10am) when we arrived or when we handed in our keys on the way out. Hands down the worst hotel or backpackers I have ever stayed at.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
2  Thank Jase0005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatmanFawknerInn, Front Office at Batman Fawkner Inn, responded to this reviewResponded August 26, 2017

Dear Jase,

Your creative albeit fictional review is unwelcome, and paints a completely different picture to the stay we believe you experienced, and of our hotel.

The photos displayed on TripAdvisor accurately portray the condition and varying styles of our rooms.
Your room was allocated to the rear of the hotel and above the car park attached to the nightclub, past a corridor with six rooms lining either side, which is perhaps an indication that you are reviewing the wrong hotel or your intentions aren't to provide honest feedback. You are misinformed about both our occupancy and the position of our rooms in relation to the nightclub.

No concerns were brought to our attention apart from a disputed transaction, which was acknowledged prior to processing, including your concern that you'd missed your tour bus.

The nightclub that operates within the premises was closed before 1:00am on the night of your stay, and will never run until 5:00am due to both legislation, and for the consideration of our guests.

We welcome honest reviews, critical or otherwise, as not only do they help us to improve but they also ensure guests can get an idea as to whether or not our accommodation will suit their needs. We have not had any experience in our three years of ownership relating to guests losing their luggage at fault of the hotel, and to suggest otherwise would be defamation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2017 via mobile

It is a well known budget hotel at launceston. The airport shuttle stop right in front of the hotel. Tours usually have pick up point at the hotel too. The reception staff was friendly throughout our 3 night stay. Will visit again (:

Stayed: August 2017, travelled with family
1  Thank iicydreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatmanFawknerInn, Front Office at Batman Fawkner Inn, responded to this reviewResponded August 24, 2017

Dear Guest,

Thank you for your stay and for taking the time to leave this lovely review.

We are pleased to hear you will be back, and look forward to welcoming you again.

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Reviewed August 24, 2017

Terrible and sneaky.
It was pretty much vacant, however, we got shafted to the back most room which was above a club, very loud all night, the lady at the counter let me know this is were our room was after I paid, we were not able to change it unless for an extra cost. She also didn't inform us of the check out rules, and on my credit card I received an added $50 as we checked out after 10am...We were not informed of this when checking in, and we checked at around 10:30, the desk didn't even mention we would be charged extra when we handed back the key. Very sneaky the way they are getting money from backpackers, a bit of honesty and communication would have been nice, instead of just billing to the credit card. Will not be coming back

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank Al T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatmanFawknerInn, Front Office at Batman Fawkner Inn, responded to this reviewResponded August 24, 2017

Dear Guest,

We can assure you should a room have been available away from the nightclub we would have allocated it to you. We have experienced a high level of occupancy all year, and therefore your claims we were almost vacant are ill informed.

It is not in our practice to charge people without first making them aware of any possible disturbance, nor is it our practice to then charge an additional cost to those wanting to cancel their reservations for any reason. You did not express your wish to cancel with the receptionist, or any concern regarding the nightclub.

All terms and conditions are stipulated on guest registrations forms, which all guests read and sign before checking in. Reception also advise all guests that check out is at 10:00am. Guests who remain in their rooms after this time unreasonably are charged a holding fee.

We can confirm one of the occupants in your hotel room didn't leave until after 11:15am, and a charge of $50.00 applied which was communicated to them.

When the occupant handed back the key the receptionist apologized for having rushed them, but they didn't want the card holder to incur any more than the $50.00 charge already applied, to which the occupant responded.

We hope you will consider a future stay. If so, please get in touch with us prior to discuss arranging a room away from the nightclub, if in operation on the night of your stay. Our aim is to provide a great experience for all of our guests, and we are always disappointed when someone has a negative experience.

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Reviewed August 4, 2017

Spent 6 weeks here, after opting out of isolated motel accommodation. From day one the staff were extremely helpful. The communal kitchen and lounge area are large and fully equipped with plenty of room to work, relax or study. The room cleaners were prompt, courteous and efficient, causing minimal disruption if you were in your room. The niteclub downstairs is loud on occasions but I as fully informed going in so that was not surprising. Friendliest accommodation I have ever stayed in.

Room Tip: Great place to meet people in the large communal areas.
  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
5  Thank wwalker6464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatmanFawknerInn, Front Office at Batman Fawkner Inn, responded to this reviewResponded August 24, 2017

Dear Mr. Walker,

Thank you for taking the time to write this review.

It was our pleasure to have hosted you. Thank you for your stay and for contributing to the friendly social nature of our communal area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2017

We stayed here for one night before doing the Overland Track. It has a communal kitchen and the room was good value for the price. Basic but clean. We stayed in a Double room. It was also quiet in our room but then we didn't stay on a night when there is a night club downstairs!

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank timed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BatmanFawknerInn, Front Office at Batman Fawkner Inn, responded to this reviewResponded August 24, 2017

Dear Guest,

Thank you for your stay and for leaving this review.

We are pleased you found our accommodation to be good value for money.

We hope to welcome you again in the future for another great stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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