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“Great Stay at Elphin Villas”

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Elphin Villas, Motel & Serviced Apartments
Ranked #18 of 30 Hotels in Launceston
Hobart, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay at Elphin Villas”
5 of 5 bubbles Reviewed 22 February 2012

Fantastic stay, our family has regular visits to Launceston and always stay at Elphin Villas, very friendly and amicable staff, premises always A1 standard, and very central to all of our needs.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

Traveller rating
    27
    46
    30
    5
    4
See reviews for
40
32
3
13
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 21 February 2012

  An awful experience at Elphin Villas in Launceston. I've made a booking via BOOKING.COM of 2 bedroom suite for 4 person with confirmation that confirmed the rate at $150 however we were told $150 is for 2 person to stay in a 2 bedrooms suite so $60 more has to be charged for extra 2 person upon check in. I then contacted the online agent and they said its kind of misunderstanding in which they will deal with the hotel remind unchanged the rate. However the Receptionist Cathy was couldn't be more than rude. She had never listen to the guest and kept saying that we are CHEATING in which she noticed i did put for 4 person stay in the booking. I had never tried to cheat that we are 2. So I requested to see the manager Tania Seward for help and let her to talk to the agent but she ignored. As a hotel manager she has never try to listen and help the guest but put all the responsibility on the guest even she noted our confirmation showed $150 but still insisted to charge us $210. I expressed I felt upset that her staff Cathy was terribly rude to said we were CHEATING, but she agreed and used her finger to point at the guest when we were making complaint.  It's unbelievable as a hotel manager could be such ridiculous and even couldn't handle such a minor case. Since we felt like being set so we decided to cancel the book then I called our agent to cancel the booking without any pentalty. However, Tania said we could do whatever we like but she will still charge our credit as late cancellation fee. I explained that it's not we intended to give up the accommodation but the problem was the rate showed difference in which not our fault. And asked her not to steal money from us but she horribly replied that it's not her money and she doesn't care. Since we felt helpless and wanted to call police. The awful manager Tania said she was happy to call the police for us but the police won't involve and no one could help us. After wasting 4 hours time there we left and my credit card was charged $210 right after. It's irridicuous to be charged for 4 person as it should only be charged the basic room charge for late cancellation or no show. We found that we were over charged then we called the hotel receptionist Cathy who stated that she didn't know anything and couldn't contact with the manager Tania then ignored the overcharge issue. I then called Tania on the next day regarding the over charge however she replied that she didnt understand what I meant and hung me up again. I felt so disappointed with this awful experience at Elphin Villas in Launceston.

We found North Lodge with nearly a half price to stay in a penthouse. The hotel manager Renee she was so kind and helpful. She welcomed us and started conversation with us. After she found that we've got such a terrible day she then free upgraded  us to a penthouse with spa in the room as she also disagreed the attitude and the bad handling of Tania in which she would like to try her best to give us a pleasant stay and forget the bad impression about Launceston. I very much appreciated  Renee as she has the right attitude to work in the hospitality industry.

I've been working at hotel for 11 years and I'm now working for Hilton hotel. I have never seen a hotel over charge the guest and stated that it's according to the owner's instruction !! It's awful & ridiculous  !! How could a hotel manager to do such to ruin a happy vacation of the tourist?! 

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank MoniqueWu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ollie08, Manager at Elphin Villas, Motel & Serviced Apartments, responded to this review, 22 February 2012
As per our previous reply to your sisters review 2 days ago, I again emphasize that TripAdvisor is a site for honest reviews to assist travellers.
I am sorry you created such an unpleasant experience for yourself by misunderstanding the Booking.com website.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 19 February 2012

our first time to tasmania and the day spoiled by this hotel. We booked thru an online agent which quoted us a wrong room rate. Upon checking in, the receptionist Cathy was horribly rude and judgemental. I made the booking for four but didn't know why the online agent quoted a price for two. The hotel wanted us to pay more but of course we refused. The receptionist then said we tried to CHEAT them. She even said "a lot of people tried to do this... ". We requested to see the hotel manager Tania who at the end charged my credit card FOR FOUR PERSONS without notice! I would have CALLED THE POLICE if time allowed. since she insisted charging us instead of letting us cancel the booking, we took a look of the room. The interior badly need renovation. Its old and the beddings are dirty. The lightings also inadequate. Quite bad impression generally. (the online agent allowed us to cancel the booking without penalty but the hotel turned it down). Anyway, trust me, don't stay there. Its not worth the money. There are numerous motels along elphin road and we paid cheaper price finally but stayed happily at another motel with a magnificent view of launceston from the balcony. Don't risk spoiling your holiday like we did.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank getawaybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ollie08, Manager at Elphin Villas, Motel & Serviced Apartments, responded to this review, 21 February 2012
We at Elphin Villas, appreciate and acknowledge feedback from our guests, whether it be positive or negative.
TripAdvisor is a site for honest reviews to assist travellers and not a bargaining tool used to post negative comments, when a guests unreasonable demands can not be met.
The booking site on this occasion did not quote the wrong rate. It is clearly stated on the website that the discount rate is for 2 adults and then $30.00 per person.
The online agent also did not allow this booking to be cancelled without penalty, in fact a site Supervisor explained in detail over the phone to the guest, her obligations once the booking was made.
I commend our receptionist Cathy for her professionalism under the extremely unpleasant circumstances she had to endure and am very confident that past reviews and our many repeat customers ove the last 30 years of trading, speak for themselves.

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
meaganl78
Level Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 16 January 2012

Very good value for money. Across the road from a 24hour Kmart and a large supermarket open to midnight. No noise from there carries which is good. We had a two bedroom apartment which was clean with parking available right out the front. Came with kitchenette. Thoughtfully placed in the fridge was a pitcher of cold water and ice ready for your arrival. It's the simple things isnt it? My only negative was the fact they forgot to set up a baby crib for us however the positive was this was rectified within five minutes. Very good service. It was an honest oversight. Highly recommended.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meaganl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 9 December 2011

Recently stayed two nights in a standard motel suite and used it as a base to explore the wine trail through the Tamar Valley and look around Launceston itself. The room had the basic requirements for overnight accommodation, was clean & quiet at night. Elphin Villas is in close proximity to a large supermarket complex, parks etc and gives easy access to the main roads in the valley. The staff were friendly and provided helpful advice. Represented pretty good value for money & a comfortable stay.

Room Tip: If staying longer that a couple of nights look at the one & two bedroom apartmentts
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philnterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 17 November 2011

Upon arrival to the Elphin Villas we noticed the great location. Right next to central park. This is an amazing park for the kids. However, when we opened the door to the rooms it had a smell of damp.

Our room looked very clean and tidy but the smell was a bit off putting. The units are of a decent size and they have a mini bar.

We had a good night sleep and the beds were comfortable. Overall, our stay was good but it highly unlikely we will stay there again.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MintSlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 14 November 2011

A well located motel that was both clean and good value for money. We only stayed the one night, but the staff were welcoming and helpful. The rooms were of comfortable size, but the beds were a bit ownky to sleep on. It is walking distance from a big shopping centre so that made it easy to get supplies, dinner, etc and bring them back. Parking is a little to be desired as it is crammed due to the hillside it is located.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PuppetPower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Elphin Villas, Motel & Serviced Apartments

Property: Elphin Villas, Motel & Serviced Apartments
Address: 24 Racecourse Crescent | Racecourse Crescent, Launceston, Tasmania 7250, Australia
Region: Australia > Tasmania > Launceston
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #18 of 30 Hotels in Launceston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elphin Villas, Motel & Serviced Apartments 3*
Number of rooms: 28
Official Description (provided by the hotel):
Elphin Villas Motel and Serviced Apartments is in a quiet location and a 10 minute stroll to the city centre. The well appointed 1, 2 and 3 bedroom self-contained villas are spacious and full of natural light, some with two bathrooms, some with full-size spa bath and all with their own private courtyard. Our 1 and 2 bedroom studio units have a kitchenette, lounge/dining area with ground floor units opening onto a restful barbeque and lawn area. The motel rooms are well appointed with refrigerator, microwave, kettle, toaster and kettle. All rooms are non-smoking and air conditioned. Free Wi-Fi and free off street parking at your front door is provided to all guests. Adjacent to the villas is the Coles/Kmart shopping centre and KFM Gym. 10% discount vouchers for local restaurants along with charge back facilities is also available. ... more   less 
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Also Known As:
Elphin Hotel Serviced Apartments
Elphin Villas, Motel & Serviced Apartments Launceston, Tasmania

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