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Craig's Royal Hotel
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Reviews (301)
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All reviewshigh teacontinental breakfastroyal suiteold world charmgallery restaurantmain barmains and dessertsrestored hotelvalet parking isvalet servicesuperior roomdinner packagestep back in timegrand old hotellast saturdaylovely lunchgold rush
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Reviewed December 10, 2011

The hotel presents very nicely and the renovation is not without style and taste. However the reception area is a tiny desk beyond which you can see a hideous bank of poker machines. Why don't they hide them away somewhere if the must have them. The service is friendly but incredibly amateurish, almost Fawlty Towers like. The staff in the dining room were of the breed that didn't write things down but unfortunately didn't have the memory to record our orders so had to come back. They repeatedly had to ask for our room numbers and even then got them wrong on the bills. The electronic door cards failed both at midnight on the night of our stay so we had to go back to reception to get new cards and then again the next morning!
The room was small but nicely appointed with comfortable beds and quality linen. The bathroom too was nicely appointed.
The Continental breakfast was pretty average but the cooked breakfast was very good (but at an extra charge of around $20). The coffee provided with the free breakfast was shocking, the espresso ordered (again at extra charge) was average at best.
Craigs is charging top dollar (our room was small and $260 for the night) but not providing service commensurate with the charge. They just need to look at these little issues and it could be a great place.

  • Stayed: December 2011, travelled with friends
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3  Thank Neil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 8, 2011

We recently stayed the weekend in the Royal Suite.What a wonderful room with so much history attached to the people who have stayed prior to us. The new owners have done a spectacular job in restoring the hotel to its former glory and beyond. We also had high tea whis was a very relaxing and wonderful experience. Would love to go back again.

  • Stayed: November 2011, travelled as a couple
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Thank Judy12266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 6, 2011

The thought of high tea at Craig's Hotel was exciting. But that's where and when the excitement ended! The food looked appealing and was delicious to taste, but the shock was that we had so little time to devour and enjoy these delights with our friends. After declining the invite to join a 45 minute guided tour of the hotel because we were in the middle of eating, we were told that our time in the dining room was over even before we had had the chance to eat the food and finish our drinks. As we had less than an hour from being seated, we were shocked. Obviously, management needs to address this issue or visitors will not bother making the trek from Melbourne to be rushed over what is meant to be a relaxing ritual of enjoyment and decadence. This wasn't like any other high tea we had ever encountered!

  • Stayed: September 2011, travelled with friends
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12  Thank ReflectiveTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 23, 2011

Service: We stayed at Craig's Royal Hotel for 3 nights for my birthday in April 2011. From start to finish, the service and hospitality we received was excellent. Upon request, we were upgraded to a larger room at no charge and were also provided with a DVD player which the manager himself set up for us.

Room: The room (number 32 I think) was not overly large but was very nicely furnish and has been very well maintained. The bed was extremely comfortable and the bath robes provided were a nice touch. The view from this room is the back of the hotel so overlooks roofs / air conditioning outlets. This wasn't an issue for us as we chose to hang out in the pleasant and comfortable shared spaces within the hotel.

Both the reception and restaurant staff were very pleasant and responded to any queries very helpfully. The reception staff took our (ample!) luggage to the car without hesitation.

Restaurant: We ate in the restaurant on the Saturday night and it was fantastic. The French-inspired food was delicious and the selection of wines was good. It was the best steak I have had in years. The dining room was busy but the service was friendly and attentive.

Do: Book a Superior room and eat in the restaurant.

Room Tip: Book a Superior room if you can as the Classic room we were allocated was fairly small (probably due to heritage nature of hotel building).
  • Stayed: April 2011, travelled as a couple
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Thank Dany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 5, 2011

I STAYED at Craig’s Royal Hotel for just one night and that wasn’t near enough time to really enjoy this elegant property.

From the minute you walk in the front door you really appreciate the bygone beauty of this historic hotel, and I even enjoyed sitting in the lobby while my group waited for someone to check us in.

I stayed in the Shenandoah Suite, which could be reached either by climbing the grand sweeping staircase or riding the old-fashioned lift to the third floor, and in the afternoon the sun filled the room which was lovely on a cold day.

The walls were a soft pistachio green colour, there was an oversized canopy bed that took up most of the room as well as a table with a couple of chairs and an arm chair and the feature of the room was the solid black fireplace on one wall.

The bathroom was magnificent – it was one of the best I’ve seen in a hotel room – and there was a big shower, a pedestal basin with an old-fashioned mirror, and an enormous bath which I could submerge my whole body in.

I really appreciated Coffee Shop & Larder on the ground floor, it was a great place to grab a snack and a drink in the afternoon without having to leave the hotel, and breakfast in the Gallery Bistro – also on the ground floor, but set under a glass roof – was satisfactory.

The location was great, literally only a few steps from Ballarat’s main street and a short drive from the rural city’s other tourist attractions, and we were able to walk to dinner which was a bonus because we didn’t need a designated driver.

On the downside, there was no wifi in my room and I had to sit on the couch on the first-floor landing to get online, but that is really my only negative.

If you’re a history buff, or just someone who appreciates the past, you should stay at this hotel, it has a lovely sense of place and has been restored to reflect how it would have looked during the glorious days of life in 19th-century Victoria.

  • Stayed: April 2011, travelled with friends
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1  Thank CarpeDiemMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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