We stayed at hotel urban last weekend to celebrate our wedding anniversary. We had booked a round room and had 2 emails confirming but on arrival they had given the room to someone else. To be fair, the guy at reception immediately acknowledged this mistake and said they would move the other people into the correct room - about 15 minutes later we were able to enter our room. The bed looked lovely but there were a couple of dire things in regard to housekeeping - when we opened the curtains behind was filthy (see photo) and there were two hideously filthy glasses left by the bottle of red, plus a pube in the sink....mmmm noice....
We called and asked for new glasses and they arrived promptly. Later the same nice guy from reception told us that the glasses were from the people who were incorrectly in our room (hope they didn't use the bed!!). I guess the hair must have been from them too. Fair enough, but the dirty windowsills could have been cleaner and there are quite a few broken tiles etc. too.
That being said, I found the staff great, the breaky was pretty yummy (although my husband’s pancakes were served cold and both meals took forever to arrive), it's in a great location and the spa is terrific as is the bed. There is also off street parking which is good.
I would probably give it another chance
- Official Description (provided by the hotel):
- Only 200 metres from the beach, and with cosmopolitan and vibrant Barkly and Acland Streets around the corner, Rydges St Kilda will suit those who value designer chic combined with relaxed, modern comfort. All of our rooms feature premium amenities and ultra comfortable beds. For extra treats, consider our Deluxe King Spa Room featuring an indulgent one-person spa bath, or the decadent Spa Suite Room with your own double spa bath. For extra fun check out our popular Round Room, with a luxurious double spa featured in a unique circular space. If you're feeling peckish pop down to Hub cafe for scrumptious Genovese coffees and mouthwatering treats for breakfast and lunch. Later in the day visit Mavis Brown's. Our creative, friendly and relaxed bar with an extensive range of local and international craft beers as well as scrumptious tapas and daily specials. ... more less
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- Also Known As:
- Accor St Kilda
- Urban Hotel St Kilda
- Rydges St Kilda Greater Melbourne