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Marja E
Helsinki, Finland

Avoid this hotel

1.0 of 5 bubblesReviewed Feb 1, 2024
The wall-to-wall carpet in the room was broken and very dirty, it hasn't been changed after the hotel was built. The outlet was broken and hanging loosely. The bath tub was rusty. I haven't ever had this bad experience in a hotel and I stay around 90 nights in the hotels every year. The hotel is not even a 1 star hotel. I said to the receptionist about the terrible conditions of the room and he replied that the hotel is old and they have many rooms so it's very expensive to fix the rooms.
Date of stay: December 2023
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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    Reviews (1,704)
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    12 - 17 of 1,705 reviews
    Reviewed January 12, 2024

    This was a reasonably priced hotel close to the airport, the check in was quick. There was no milk for the tea making facilities. I walked from the airport and it took about 15 minutes. I had a double bed but was given a single bed duvet.

    Date of stay: January 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Alice K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed December 24, 2023

    Booked via BW for about 155$C per night for 4 nights.

    Arrived around 2 PM and room was ready. The staff were friendly and free glugg was available with small ginger cookies.

    Given my status with BW, i got a good upgrade to a rather big room with queen bed, work station, good bathroom, street view, good LCD TV. There is no fridge in the room, but guests can use the fridge in the lobby (there are plates, plastic utensils, and a microwave in the same area). Wifi was a bit week in the room.

    The lobby itself was very nice, and bright, lots of seating and big work area. I did not use the breakfast buffet. It looked decent (eggs, cold cuts, breads and pastries) but at 30$ , it was a bit pricey. 2 supermarkets within a minutes walk and a few restaurants made up for this.

    The gym in the basement is huge! It is an independant gym with loads of weight machines, bikes, threadmills, and ellipticals. The is no pool on premise.

    Some parking was available , seems to be pay parking

    Kastrup station is 5 minutes walk and there a few buses also that can bring you downtown.

    Please note this hotel no longer offers shuttle service since the pandemic (15 minutes walk to airport or just one stop on metro)

    would come back for sure.

    Date of stay: December 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    1  Thank Luc B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 25, 2023

    We are family of 4, we booked superior room. The carpet was torn and there where holes in it. There are huge cracks in moldings. The beds are so worn out, that they nearly touched the floor when we are in it. It was not good for our backs. We didn’t sleep that night. We had booked 2 nights, we got up 3 in the morning, me and my daughter, where my son and my boyfriend tried to sleep again. We stayed in the lobby until breakfast time and we decided to book another hotel near by. We packed out things after breakfast and put it in the car, until we could check in to another hotel. Only the lobby seemed to be nice and renewed. The service was in the other hand, nice. The receptionist was very helpful during check in and to help find things like baby chair, ice an so on. The breakfast buffet was nice, they are lactose-free products. The rooms look like they need to be renovated.

    Room tip: If you’re looking for a good and comfort hotel, there are better hotels nearby.
    Date of stay: November 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Nivi W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 11, 2023

    Avoid this hotel at any cost! It's dirty, small, noisy and you pay much much more than what you get. The employees not friendly. I don't post reviews much on TripAdvisor but my experience with this hotel was so disappointing and I felt like I was ripped off and this whole thing was a con. My partner couldn't finish the breakfast. It was cold and seemed old.

    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank antoniolB5978PX
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed November 10, 2023

    Terrible. Just terrible. Everything is terrible. Food is terrible. Service is terrible. Staff are terrible. Overpriced. If you want to be treated badly and pay a lot of money for that go there. It's just not worth it. They do this to guests because they rely on the fact that they are travellers who always change.

    Date of stay: October 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank alpha123456789
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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