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Adventure757388

Not clean at all

2.0 of 5 bubblesReviewed 3 weeks ago
Brown water - what more can I say. Disgusting! There is supposedly a fitness room at the hotel too. Not sure a multi-gym in a corridor can be described as a fitness room. Very disappointed and would not stay here again. I expected more from a best Western hotel. Avoid at all costs!
Date of stay: June 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviewed 3 weeks ago via mobile

We stayed at the Best Western for one night on our trip to Copenhagen, it is only a 15 minute walk from the airport or 5 minute walk to the Metro and 1 stop from the airport or 7 from the city centre (around 25 mins with walk). The rooms were pretty old to be honest but they were clean so can't complain really, a decent option if you want an affordable base.

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank ldgp14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

2 nights 2 rooms 4 adults plus a baby. 1st night we arrived just before midnight having pre-ordered a crib. No crib set up, but it was quickly sorted. We had 4th floor rooms, with the entire corridor under renovation. Noise early next morning. Ladder blocked the door. Room carpets soiled. Bathrooms are worn out. Kettle in room 440 broken. Instant coffee capsules produced a hot brown unpleasant liquid. However, the sheets were clean, the bed was comfortable, the rooms were quiet at night, the shower was hot, and the wifi worked. The desk folks were excellent, especially Johann. The location is a 15 minute walk to the airport or a 105 DKK taxi ride. Which arrived within a couple of minutes. Nearby good cafés and restaurants. Clean neighborhood.

Date of stay: May 2024
Trip type: Travelled with family
1  Thank BobOxenburgh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 2, 2024

I am a UK resident and the distinct feeling I got from the local area was on of a run down area that has attempted regeneration. This is not the fault of the hotel, however.

The hotel itself was fairly okay. Rooms were very large. WiFi good.
I work in a hotel myself and know when staff morale is low and I'm sorry to say it appeared at its lowest with certain staff members swearing in English around reception with an acquaintance in a short summer dress.

The lady on reception was lovely but again everyone seemed fed up and this transcended to alot of the overall feeling of the place.

This needs to become an independent hotel outside of the best western family.

It is not close to the airport and is X good twenty minute walk away !

Beds very comfy. Suitable for one night stay. Good bus links. Good on a budget. Despite Google claiming Kastrup is not a bad area it appears to have it's fdir share of alcoholics young and old congregating outside a netto!

After spending a week in beautiful, clean Malmö I am rather shocked at how dirty and overcrowded Copenhagen was!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank lilymV8815YV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 1, 2024

Hotel in poor shape. Farther from airport than we thought. No AC. Internet doesn’t work. Bathroom in bad shape and no soap, shampoo. Hall all torn up with only carpet pad and no ceiling. Few and small pillows. No top sheet. Beds uncomfortable. Don’t stay here!!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nitsawoodward
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 26, 2024

Hotel is poorly maintained, had poor service and no functioning wifi. We spent $230 Canadian to stay the night. Checked in, we’re provided the wifi password but could not connect. Call the front desk, no answer. Went back to the front desk and the agent said it was a known problem, but no one available to fix it. I asked about a credit for the cost of my roaming which I would now need to turn on to check into my flight and he said to email the manager (how ironic). A supervisor would also be in the next morning.
Spoke the the agent the next morning who said no supervisor was available. How is it possible to have no one on-site empowered to address guest concerns?
I did email the manager once I got back to the airport with reliable wifi, a week has gone by and there has been no response.
Room also had no air conditioning, made a weird humming noise all night long and we had to keep the window closed as it was right above the smoking section with annoying people talking all night and the smell of smoke drifting up.
I know this isn’t a high end hotel, but my only expectation for for an airport hotel was functioning wifi, which they could not deliver and no one has attempted to provide any resolution.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Teresa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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