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lazywaves
London

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1.0 of 5 bubblesReviewed 4 weeks ago
The bathroom was horrendous!!!! It’s a shower over a toilet I’ve never seen anything like it. Overall pretty depressing. The corridors for some reason were enormous, why didn’t they use that extra space to make the rooms a proper size? Staff were nice though.
Date of stay: June 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim Tidman, Direktør at Go Hotel Copenhagen, responded to this review
Responded 2 weeks ago
Dear Guest, thank you for reviewing us and sorry we didn't live up to your expecitations. We're a budget hotel, but we still offer a wide range of room types, economy, standard, premium. But then it's up to the guests themselves to choose the best option for them when reserving. Our economy rooms have the smaller bathrooms, but standard and premium do not. Normally it's approx. 10-15EUR difference between room types. The size of the hallways is because it was built as an nursing home way back. Our newer building with premium rooms have more narrow hallways and bigger rooms. Br Go Hotel Copenhagen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews train station cleaned every day private bathroom easy checkin whole week netto supermarket room was small but clean superior double room city centre zone ticket hotel lobby is bella center location is ideal up to date fishing village wet room stayed for nights
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Reviewed May 30, 2024 via mobile

Stayed in this hotel for one night. Close to the Airport but away from city center. Nearest eating places are close to railway station. The room is very small and toilet a bit uncomfortable for its size. The Breakfast is quite good. The staff at reception are quite helpful.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Gp Capt R K D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 8, 2024 via mobile

Rooms were tiny little cells barely bigger than the bed. The bathroom barely bigger than the sink + toilet and that includes the shower…wrap your head around that. Can’t believe I paid $180 for that. We skipped the expensive $15 continental breakfast. A taxi costs $17 even though it’s 5 minutes from the airport. There were other options similar distance from airport. Would have been well worth paying more for better value.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank maryllmoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim Tidman, Direktør at Go Hotel Copenhagen, responded to this reviewResponded May 16, 2024

Dear guest,

We are sorry to hear that your experience at Hotel Go Hotel Copenhagen did not quite live up to your expectations. Our goal is to provide all our guests with a comfortable and welcoming experience, and it seems that we have not lived up to that in your case.
We have room types from Economy category, standard and premium, to give guests possibility to choose the best option, they are well described online both in text and pictures to make it easier to make the correct choice. Some rooms for example in the economy category has the smaller bathrooms, but that is also explained on the different categories on our website, so that the guest choose themselves what room to book in the end.

In regards to the pricing, both us and other hotels practise dynamic pricing that is effected by supply and demand, just as any other industry. So for your dates and the 180$ rate it's probably 350$ rates at a 3 or 4 star property in the city center.

The room size and decor you mentioned is designed for efficiency and affordability, and we apologize if it was not to your liking. We understand that all guests have unique preferences and we will certainly take your feedback into consideration.

As for transportation costs, they are out of our control, but we understand the impact they can have on the overall experience.

We hope you will give us another chance to provide you with a better stay in the future.

Yours sincerely
GO Hotel Copenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 7, 2024

Convenient location, near airport and train station. I have booked a room with shower. It actually was hose connected to the sink near the toilet. Very tiny area with toilet and sink. I wish hotel could be honest advertising the rooms. Very poor customer service. I was told that it is Danish standard...Happy customers as the returning customers.

Room tip: I would recommend to find hotel with a proper showers.
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Grace W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim Tidman, Direktør at Go Hotel Copenhagen, responded to this reviewResponded May 16, 2024

Dear customer,

Your feedback is really valuable to us and we appreciate you sharing your experience at Hotel Go Hotel Copenhagen. It's great to know that our location was convenient for you.

I just need to clarify regarding you comment about the room types: We have room types from Economy category, standard and premium, to give guests possibility to choose the best option, they are well described online both in text and pictures to make it easier to make the correct choice. Some rooms for example in the economy category has the smaller bathrooms, but that is also explained on the different categories on our website, so that the guest choose themselves what room to book in the end. We are very transparent with the room type features because it's important to us to be honest. So either you missed it or didn't properly looked before making the reservation, But i think it really is a problem when you trying to hit us where it hurts when it's simply not true.

We're sorry to hear that the room arrangements didn't live up to your expectations and that you found our customer service less than satisfactory. Our goal is always to provide clear and transparent information about our facilities and to ensure that our guests feel warmly welcomed and well served.

We deeply apologize if your stay did not reflect these standards. We are constantly striving to improve and provide a better experience for our guests.

Thank you again for your feedback and we hope to have the opportunity to serve you better in the future.

Best regards,
Go Hotel Copenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2024

The hotel was very clean. For the price it was adequate. 10 minute walk to a nice cafe and a market. Sandwiches sold in the lobby along with some nice magnets. Noisy in the hallway at night. Very hard to cross the street due to construction. Zero night life.

Room tip: Tiny rooms
Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Annelyse C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim Tidman, Direktør at Go Hotel Copenhagen, responded to this reviewResponded May 16, 2024

Dear guest,

Your feedback is truly appreciated. It is encouraging to know that you appreciated the cleanliness of our facilities at Hotel Go Hotel Copenhagen. We realize that a well-maintained environment is an important part of any traveler's stay.

We are also happy to hear that you found our location convenient for exploring the local area and its amenities. Your mention of the sandwiches and magnets available in our lobby is a nice touch that future guests might find interesting.

However, we are sorry to hear about the noise disturbance you experienced during your stay and the inconvenience caused by the ongoing construction work near the hotel. We are dedicated to creating a comfortable and peaceful environment for our guests and we apologize if we fell short on this occasion.

Please know that your comments are incredibly valuable in our continued efforts to provide a great experience for all guests.

We hope to have the opportunity to welcome you again in the future and improve on your recent stay.

Sincerely yours,
Go Hotel Copenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 8, 2024

Stayed in single-occupancy economy single room, £50 per night, booked in advance on hotel website.

Hotel is only 2 miles walk from Kastrup Airport so if it's a nice day and you want to save 30DKK on the train ticket and stretch your legs after hours on a plane, I recommend having a straightforward wander through some nice quiet residential streets and past the adjacent sports park.

Despite proximity to airport, zero aircraft noise was heard over the entire weekend.

If you do choose to ride the one stop to Tårnby, use the exit towards the rear of the train to avoid crossing the main road.

Online checkin was welcome as it meant minimal time at desk on arrival. Room was clean and functional. The room had all you need for a night's sleep - bed, shower room and a TV. There is a luggage tray and a desk, two lamps. Plenty of plug sockets, however bear in mind Danish plugs leave little room for manouvre so only single-gang adapters can be used. There are no USB outlets.

Comfy night's sleep on bed which was clean and turned down on my second day. Only one pillow but plenty of towels. Heat comes from controllable radiator which seemed to be on constantly; cooling came from opening a window - no A/C.

Foreign visitors - especially Brits - should familiarise themselves with the concept of a wet room before criticising the shower / bathroom layout. Shower was plenty hot and powerful enough. Only handsoap provided so make sure to bring your own shower gel.

Decent continental buffet breakfast for about £7 on top of your room fee - cheese, meats, eggs, various breads, couple of cereals, juices, water and tea/coffee. Very generous availability times too of 5am-11am which allows for both early risers and hangover sufferers.

No issues with noise as was 3 floors up although passers by in corridor could be heard so onus is on guests to be courteous to their fellow residents.

Staff brilliant, bar open all day and all night if you need to chill. TV selection limited and dominated, strangely, by German channels.

While this hotel offers the bare minimum, if that is all you need - in my case a bed between beers - this will be ideal. Other hotels - especially in CPH - will charge you more but if you don't need more than is necessary, then don't go anywhere else.

Room tip: Download DSB app and set Tårnby as a favourite station. Bring shower gel or equivalent Have basic expectations
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank michaelocyoung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim Tidman, Direktør at Go Hotel Copenhagen, responded to this reviewResponded May 16, 2024

Dear guest,

Your detailed account of your stay at Hotel Go Hotel Copenhagen is truly appreciated. It is great to know that you found our establishment convenient and met your needs for a comfortable stay.

We are proud of our convenient location near CPH Airport and we are happy to hear that you appreciated it too. Our guests' satisfaction is our priority and we are glad that our clean and functional room contributed to a comfortable night's sleep for you.

It's really uplifting that you mention that our staff is great. Our team always strives to provide an excellent service and it's great to know that it has been noticed.

Finally, we are glad that you found value in our hotel and appreciated our service. We look forward to welcoming you back for another stay and another bed between beers!

Best regards,
Go Hotel Copenhagen

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