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macfod
Dunedin, New Zealand

Another good stay

5.0 of 5 bubblesReviewed Jun 4, 2024via mobile
This place is do handy next to the airport and with Pullman alongside to try next time.
Check in was easy and friendly
Executive room was a bit smaller than expected but ok
Bar was good and restaurant we couldn’t fault
Food not as good as previous but ok
Gym was a great way to start a day of long flights.
Check out easy
Date of stay: June 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this review
Responded Jun 10, 2024
Dear Macfod,

Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,542)
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Traveller rating
3,165
1,806
367
121
83
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All reviews international terminal across the road auckland airport an early morning flight next morning new zealand comfortable bed convenient location arriving late mini bar between flights hire car stayed one night an overnight stay runway convenience plane
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9 - 14 of 5,542 reviews
Reviewed May 24, 2024

If you are expecting assistance , don't bother. We had to struggle with our baggage, while the men behind the desk, just looked on. There was no milk for either coffee or tea in our room. When leaving, we were informed we should have been offered this when we booked in. Very disappointing.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trawler2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded May 27, 2024

Kia Ora Trawler2,


Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Can you please email me the name on your reservation and confirm what date/s you stayed with us please so I can further investigate this incident. It is most disappointing our staff did not assist you with your luggage and that there was no milk in your coffee or tea. Please email me at sago.feagaiga@accor.com.

Please rest assured that I will take the appropriate measures to address the issues concerned to prevent future occurrence.

I look forward to your email.


Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2024

My concern is if you leave items at this hotel they can't seem to locate them, I have been trying to get my items back but they can't find them. I have now just read another person commenting on the same thing with cleaning staff being dishonest. On our return from holiday we stayed at the Pullman, fantastic highly recommend.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank Central_chi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 14, 2024

Very convenient for an overnight stay right at the airport, just opposite the international terminal and a 10 minute walk to the domestic terminal (or you can take the free shuttle bus). The room was clean, comfortable, spacious and nicely decorated The bar and restaurant service was good. We would definitely stay again.

Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank luxtraveller88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 13, 2024

We arrived late at night, tired. This hotel is steps from international baggage claim. The room is modern, clean, quiet. Perfect. It only had one usb charging port, but also has a built in outlet converter. Nice touch. Beds are too soft for me, but I still nice.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mary s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 1, 2024

Excellent accommodation and conveniently located across the road from International departures and arrivals. Staff promptly had me checked into my allocated room in a very timely manner.

Room tip: Ask for a room overlooking the runway
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Janelle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded May 5, 2024

Dear Janellem660,


Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to being of service at your next visit.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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