A group of 9 of us had a reservation for dinner on Wednesday 4th April for our daughter’s 30th birthday. I had a concern or two prior to us even arriving in Airlie Beach as it had taken a few messages from me before they responded with a confirmed booking.
I sent a further 2 messages to ask for a birthday cake and when I finally got a response it was to let me know that due to Storm Iris, it was possible they would have to close but they would let me know on the Wednesday.
A few of our group then took a walk to the restaurant on the Wednesday and told us it was closed with large parts taped off. This is completely acceptable under the circumstances however not letting us know, in fact I’m still waiting for them to message me, isn’t acceptable. I messaged them at 2.48 on the day of our booking to ask if they were closed and I have not been given the courtesy of a reply.
We all felt badly let down by Sorrento and disappointed that they clearly didn’t value our custom enough to contact us.
However, the silver lining in this cloud is that we ate at Fish D’vine and it was fantastic, the service was brilliant and the food amazing, they will be getting a 5 star review.
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