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“Waste of money - would advise against staying here.”
Review of Mountain Heritage

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Mountain Heritage
Ranked #5 of 15 Hotels in Katoomba
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Waste of money - would advise against staying here.”
Reviewed 18 March 2012

I booked this hotel based on a few good reviews from this site. My wife and I were celebrating out 2nd year wedding anniversary. I was very disappointed. We paid for a Spa Room and the room itself was average. We were in Room 42 which is right below the resturant. We heard footsteps on the creeky floorboards above us during the night and again in the morning. The bathroom was big and spacious however the lighting was poor and the fire sprinklers hung out of the roof. The hot water for our shower was good one minute, scorching hot the next and cold a minute later. Im glad we weren't young children. It was hot enough to burn a child.
The pool (unheated, outdoor) is closed during certain months of the year and looked in disrepair. This was not mentioned before we booked anywhere. The grounds around the place were ok but a recent Air Conditioning upgrade is yet to be complete with the old AC units lying around the garden outside our room. (See attached picture)
We had the buffet breakfast included and again were disappointed. The food selection was ok but it was all cold. The hot food was barely warm and when we mentioned this to the waiter, her excuse was that the food had been there a little while and that with people opening the lids it lets the warmth out. When the resturant gets busier it will be fixed. Are you kidding! For $25 pp you cant give me hot food. My wife decided to have some toast and the first piece she picked up was stale and rock hard. There was clearly no point in telling the wait staff and we finished breakfast and left soon after. $50 wasted on a pathetic breakfast.
My wife is lactose intolerant and decided to have a Soy Latte - they charged an extra $4 for it.
The location was advertised as having amazing valley views. The view from our room was mediocre. The view from the resturant was good though. Ashame the food was no good.

Overall, we would have been better spending the $400+ at Lilianfels for similar money and a far superior resturant.

Room Tip: Dont stay here.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RSargison_4782, General Manager at Mountain Heritage, responded to this review, 20 March 2012
Dear Adam M,

Thank you for your comments regarding your stay with us. I am sorry that you were not happy with your room as this is one of the rooms that has recently been refurbished with new bedding, new sofas (only 3 months old), new 46" LED flat screen tv and the bathroom has just recently been completed regrouted and painted.
I am a litte confused in your comment regarding the fire sprinklers as where else but the ceiling would you install them? The hot water has been tested in that bathroom by a registered plumber and all has been passed.
The outdoor pool was not closed while you were here, it is only closed in the winter months and given the incredible amount of bad weather that we have experienced here in the Blue Mountains recently the hotel's grounds are in exceptional condition. The old air conditioning unit was only removed from the room next to you on the Friday and a new one has now been installed and the old one taken away.
I will certainly be discussing your comments with our restaurant mangager regarding the excuses by the waiter as we pride ourselves on the quality of our food and regularly receive very positive feedback from guests. The bread does sit very close to the toaster and this does at times dry the bread out but it certainly was not stale as it is delivered fresh daily.
Our location does have the "best" views in Katoomba but rooms with views are always booked out well in advance.
I am sorry that you did not enjoy your stay with us but I am confident that if you had mentioned your problems during your stay, I personally would have acted immediately to ensure that your stay with us was an enjoyable one.
Thank you once again for your comments,
Roger Sargison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (147)
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English first
Sydney, Australia
Level 3 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2012

My wife and I stayed here on January 13 for 2 nights. We chose the valley view room for the large room. The weather turned very wet and cold and we decided to stay indoors. The staff went out of their way to turn the woodfire/heater on and provided room service during the day (normally at night). Great restaurant downstairs too. Liked the old story photos too.

Room Tip: Valley View with Balcony - Jamieson View
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank RobbieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Samson Queensland
Level 5 Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 22 February 2012

My husband and I stayed in a standard room at this property as a Wyndham timeshare member for 5 nights in February. Despite the showers and misty weather and some very cool days, we still managed to enjoy our time there as it was lovely to come home at the end of each day to our very cosy and quite spacious room. We felt very much "at home" as soon as we walked into the room the first time.

The traditional furniture and furnishings were very much to our taste and although we were downstairs on the bottom level and had a view of the car park and trees outside, it was always quiet. The room had two windows, a good-sized desk, a round, glass-topped table and chairs by the window seat where we could enjoy coffee and light snacks, generous sized TV screen and a very tastefully decorated ensuite with a bath and shower.

We didn't eat in the restaurant upstairs as the meals were quite expensive, but it had a marvellous view as did the lounge areas which had two fireplaces for the colder weather and very comfy sofas and lounge chairs. We weren't there on a weekend but on Saturday evenings, a pianist entertains in the bar/lounge area on the grand piano. A library, also with fireplace, was down another hallway fitted out with similar comfy sofas and lounge chairs, but unfortunately did not have many books.

The reception staff were friendly and we would definitely stay there again. It was only five minutes walk to the train station and twenty minutes walk to Leura which we walked on the one sunny morning of our stay.

It made a good base for our explorations of the mountain villages.

Room Tip: Higher floors would have better views, some with fireplaces and spa baths and would be priced accord...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Trav11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 February 2012

We stayed at the Mountain heritage over the first weekend in february 2012. The hotel is very well placed with stunning views from the restaurant and lounge, although our room only overlooked the car park. I had no complaints about our room, it was clean and tidy and we had plenty of space. I would have preffered larger towels in the bathroom, I like to feel able to wrap a towel around me after a shower! The breakfast was plentiful, and on our second morning they offered a cook to order service which was far more pleasant than the hot buffet which we had on the first morning. If the owners want a tip on a change worth making it would be to offer a cook to order service at all times. The quality and taste on the second day was far superior and definately worth the short wait. Another tip would be to offer free wifi - paying for wifi really is a rip off these days.

Room Tip: Ask for a room with a view if you want one, otherwise you will end up looking at another bedrooom or...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diamondsusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level 6 Contributor
108 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 February 2012

A good location walking distance from the top of Katoomba's main street. Excellent views fron the restaurant and recommend a drink on the patio watching the sun go down. Food was good and staff helpful. The hotel is dated, don't expect a view if you don't pay for one, we overlooked air conditioning units and a roof. The bathroom needed an update with mould in places around the bath. But the room was a good size and everything worked. No lifts so be aware you will have to carry bags up stairs. Swimming pool is also functional but looks a bit shabby around the edges.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGBBristol_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 January 2012

We stayed for a night in the Mountain Heritage Hotel & Spa for one night recently. We had booked a Heritage Room and were quite pleased with what we had. Usually when you book the most basic room at a hotel it is quite evident and lacking in size/style. Our room was large, comfortable bed and quiet. Granted, there was no view (air conditioning duct aside), but we were not there for the room, but for walking in the Blue Mountains. The bathroom was fine, towels could do with replacing but were sufficent. I do have to note that the hairdryer is shocking - you would have better luck fan drying your hair with a magazine - but that is probably the only input.

The bar was great with good drinks and sitting outside with a Kookaburra about a metre away with some great views of the mountains. The restaurant also was very good and the food was great and very well priced. Service was a little bit slow, but we were not in a hurry to go anywhere. Upon finishing dinner we went back to the bar for a nightcap and a game of scrabble and they lit the fire for us upon request - great service. Friendly staff and easy check in, check out process. Good location. Have recommended to friends and family already.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rejclarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo, Michigan
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 January 2012

This old hotel has charm and coziness. Our room (#9) had a great view and was spacious. However, the windows were dirty with dirt and cobwebs on the inside, something a valley view room should not have. But we did not bring it to management's attention as we didn't notice it until our last evening. More attention to the dirt in the corners of the bathroom is needed. The common areas are worn but that is what made it charming and so homey. Nothing can beat those old plump sofas in the lounge area for comfort and ambiance, except perhaps adding some rocking chairs to the deck ala Grand Hotel.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjmom53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mountain Heritage

Property: Mountain Heritage
Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Region: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Mountain Heritage Katoomba
Mountain Heritage Hotel Katoomba
Mountain Heritage Blue Mountains/Katoomba, Australia

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