I booked this hotel based on a few good reviews from this site. My wife and I were celebrating out 2nd year wedding anniversary. I was very disappointed. We paid for a Spa Room and the room itself was average. We were in Room 42 which is right below the resturant. We heard footsteps on the creeky floorboards above us during the night and again in the morning. The bathroom was big and spacious however the lighting was poor and the fire sprinklers hung out of the roof. The hot water for our shower was good one minute, scorching hot the next and cold a minute later. Im glad we weren't young children. It was hot enough to burn a child.
The pool (unheated, outdoor) is closed during certain months of the year and looked in disrepair. This was not mentioned before we booked anywhere. The grounds around the place were ok but a recent Air Conditioning upgrade is yet to be complete with the old AC units lying around the garden outside our room. (See attached picture)
We had the buffet breakfast included and again were disappointed. The food selection was ok but it was all cold. The hot food was barely warm and when we mentioned this to the waiter, her excuse was that the food had been there a little while and that with people opening the lids it lets the warmth out. When the resturant gets busier it will be fixed. Are you kidding! For $25 pp you cant give me hot food. My wife decided to have some toast and the first piece she picked up was stale and rock hard. There was clearly no point in telling the wait staff and we finished breakfast and left soon after. $50 wasted on a pathetic breakfast.
My wife is lactose intolerant and decided to have a Soy Latte - they charged an extra $4 for it.
The location was advertised as having amazing valley views. The view from our room was mediocre. The view from the resturant was good though. Ashame the food was no good.
Overall, we would have been better spending the $400+ at Lilianfels for similar money and a far superior resturant.
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- Also Known As:
- Mountain Heritage Katoomba
- Mountain Heritage Hotel Katoomba
- Mountain Heritage Blue Mountains/Katoomba, Australia