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Cecilia B
Edmonton, Canada

fantastic place to stay

5.0 of 5 bubblesReviewed May 22, 2019
We stayed one night in an A frame in Bicheno by the Bay. The unit was beautiful, well equipped, tastefully decorated and large. The bed was very comfortable . The location is very close to the sea. Quiet location helpful staff. We wished we had stayed longer and used Bicheno and Bicheno by the bay as our base for a few days.
Date of stay: May 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro S, Manager at Bicheno by the Bay, responded to this review
Responded May 30, 2019
Thank you for taking the time to write us a review. We are so glad that you enjoyed your stay with us. Please come visit us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (343)
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Reviewed April 22, 2019

The deposit taken from my credit card on booking was greater than that advised by my booking site. We were a party of four older people, one couple and two women all from different countries. As such, I deliberately only looked at accommodation with one queen and either two singles or an additional two bedrooms. Here, I chose a two bedroom chalet with two singles in the second room - all that showed available on the booking site I chose. On arrival we were given a chalet (with steep narrow internal stairs) with two queen beds. Back at reception I was told the booking site had not notified them of our requirements (despite my pointing out that was all they had available) and that adults only want queen beds and the singles are required for children. If we had wanted single beds we should have booked directly with them and requested that. She said it would have been cheaper, but I had checked that prior to booking and found it not to be the case because of the discount I received. Nevertheless we had fortunately arrived early enough to be able to swap our chalet for another where the tenants, who had not yet arrived, had only one child. This site was actually better with a flat entrance and no stairs. The chalet had a kitchen with a full sized fridge and cook top and plenty of utensils. It also had a balcony with table and chairs and was set in the bush. The decor was old and basic (not as pictured in the advertising with Scandinavian style wood panels) The toilet was separate from the bathroom but had a wonky door. The heating for the unit was set on 28 degrees which I felt was too high so turned it down to 22. However this was insufficient so I kept turning it up until it reached 28 and even then it was still far too cold in the evening, heating only one small corner of the lounge. We just used our coats until we went to bed (which was comfortable and warm) In the morning we discovered that the refrigerator had been set on medium. All our food and drink had frozen solid. We had to throw out our salad ingredients and fruit - then keep our bread and chicken to thaw as we travelled and make sandwiches when we were ready for lunch. I told the receptionist when I handed in the key - she said it was surprising as the fridge had been defrosted just prior to our arrival (there was a build up of ice in the freezer section when we were there) There was no apology. If you have children there was a swimming pool which would be good for them.

Date of stay: April 2019
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
3  Thank Adrianne K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2019

Nice quirky accommodation with fabulous views of the blowhole. Proximity to town was excellent so we could walk in for dinner and back easily. Beach and the rocks were all close by and facilities were excellent. Will come back here for longer than one night next time.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank V3226AUcindyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro S, Manager at Bicheno by the Bay, responded to this reviewResponded May 30, 2019

Thank you for taking the time to write us a review. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2019

Stayed for 1 night very basic chalet.Would have been nice years ago but need to be updated. The good thing was it was nice and quiet. Over priced for what you get.My advice would be drive a bit further to St Helens much nicer and better accommodation.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank milly1224
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro S, Manager at Bicheno by the Bay, responded to this reviewResponded August 3, 2019

Dear Milly1224,

Thank you for taking the time to submit a review. We are in the process of renovating some of the bungalows, this unfortunately is a timely process and cant all be done at once. We do hope that you will consider visiting again to see what improvements we have made.

Kind Regards,
Bicheno By The Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2019 via mobile

This is really good to see. Probably best seen at high tide. Easy to get to also. Was popular when we were there. You were able to get close to the blow hole to take good photos which was really helpful. Recommend going to see.

Date of stay: March 2019
Trip type: Travelled as a couple
1  Thank 284debs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro S, Manager at Bicheno by the Bay, responded to this reviewResponded August 3, 2019

Dear Deb S,
Thank you for your review. The blow hole is definitely a must see whilst in Bicheno, I would agree that you can get some amazing images from here.

Kind Regards,
Bicheno By The Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2019

We spent two nights in one of the A-frame 1 bedroom cottages. Our cottage had a fabulous view over the water and balconies both back and front. Although the cottages may appear a little old, they are spacious and there was modern furniture and a separate bedroom. The kitchen was well equipped apart from a lack of cutlery (only one teaspoon) and had an oven as well as microwave and hotplates. The bathroom is a little dated but it was clean and there was the bonus of a washing machine. Pegs and clothes line also provided. We were visited by an echidna and wallabies. There is also undercover parking, The area we were in was very quiet given the amount of cottages in the park. Just one thing, perhaps the wooden flooring on the front verandah could be hosed a bit more to get off the bird poo. Disappointing that the council does not recycle so everything goes out in the one bin. Recommended.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank lachie255060
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ro S, Manager at Bicheno by the Bay, responded to this reviewResponded May 30, 2019

Thank you for taking the time to write us a review. We are so glad that you enjoyed your stay with us and appreciate your valued feedback. There is council recycling in Bicheno, we provide a recycling bin near the guest parking or it can be left in the room and we will take this out once you depart. Thank you again and we hope that you will visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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