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All reviews great location frosted glass prahran market across the road chapel street room service restaurant downstairs junior penthouse dumplings funky hotel comfortable bed chinese restaurant small kitchenette great shower south yarra your doorstep around the corner
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Reviewed 3 weeks ago

Beautifully set out, nicely decorated, comfortable and intimate hotel. Conveniently located in the heart of Windsor, easily suit business or recreational patrons. Used the café for breakfast which was terrific.

  • Stayed: November 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A2605TBtimh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieD5740, General Manager at Art Series - The Cullen, responded to this reviewResponded 3 weeks ago

Dear A2605TBimh,
We are very pleased to read that you Loved our hotel- we do too!
I will pass on your feedback to all staff and to Gramercy Social.
We look forward to seeing you again soon.
Warm regards,

Julie Dale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Another lovely stay at The Cullen. The hotel is fairly new, immaculately maintained and service was wonderful. Housekeeping and Customer Experience Staff were always pleasant and happy to help. The beds are custom made for The Cullen and are dreamy. Prime location only a short stroll to Chapel street, and straight across from the wonderful Prahran Food Markets - a foodies heaven!

  • Stayed: November 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Relax65412889959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieD5740, General Manager at Art Series - The Cullen, responded to this reviewResponded 3 weeks ago

Dear Relax65412889959,
Our Housekeeping and Reception staff will love reading your review! Thank you for taking the time to let us know how your stay was.
The beds are dreamy- you can purchase them at a very reasonable price. Please do let me know if you are interested.
We look forward to seeing you again soon here at [The Cullen].
Warm regards,

Julie Dale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

As a long time Art Series supporter (and promoter, see past reviews) I have always had a special spot for The Cullen, and its sister hotels.

Unfortunately, after a few years absence, my recent visit contained few of the highlights of the past. Previously, the hotel was the quintessential boutique hotel; stylish rooms, a great vibe and funky staff that really went the extra mile.

These days the rooms remain stylish enough (albeit for thin pillows), however the attention to detail from housekeeping is relaxed and enthusiasm from the staff is limited.

Overall the experience is ‘okay’, but for the price it may be wise to consider other options.

Stayed: November 2018, travelled as a couple
Thank Garth2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieD5740, General Manager at Art Series - The Cullen, responded to this reviewResponded 3 weeks ago

Dear Garth2000,
I am really disappointed to be reading your review from your recent stay with us at [The Cullen].
Please do make contact with me direct, as I would love to hear more feedback in detail from you.

My email is julie.dale@artserieshotels.com.au.

Warm regards,

Julie Dale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

On arrival staff were attentive and helpful. Found the room to be very clean anc comfortable. We had breakfast in the ground floor restaurant- had to wait a very long time for coffees and then agin for our breakfasts.

  • Stayed: November 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieD5740, General Manager at Art Series - The Cullen, responded to this reviewResponded 3 weeks ago

Dear Lyn D,
Thank you for taking the time to write a review on your recent stay with us. I am pleased to hear that our Reception staff were attentive and helpful.
I will pass on your feedback to the owner of Gramercy Social. Whilst Gramercy Social is the restaurant that services our guests, it is not managed by the hotel. This feedback is disappointing to hear.
I do hope that you will return to the hotel in the future.
Warm regards,

Julie Dale
General Manager

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Reviewed 4 weeks ago via mobile

Great hotel. Filled with art ( love it or loathe it).
Excellent friendly and really accommodating staff.
Helpful in every way possible.
Quirky, modern rooms with cooker, sink, fridge, etc.
Loads of room and space to live and breathe.
Situated in a great area. Cool with smart cafes and totally hip people. Trams direct to the centre.
Best place I’ve stayed for years.

Stayed: November 2018, travelled with family
Thank Hugh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieD5740, General Manager at Art Series - The Cullen, responded to this reviewResponded 4 weeks ago

Dear Hugh M,
WOW- thankyou. What a great review. Our staff are simply wonderful and I will certainly pass on your feedback to them.
We look forward to seeing you again soon.
Warm regards

Julie Dale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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