We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dinner”

Catch22 Tapas & Cocktail Lounge
Ranked #17 of 229 Restaurants in Mandurah
Certificate of Excellence
Price range: US$0 - US$18
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Tapas and Cocktails our specialties.
Reviewed December 7, 2016

Was given a voucher for 4 tapas and 2 glasses of wine. Very I, pressed from moment we walked in. Food excellent and good service

    • Value
    • Service
    • Food
Thank jojoan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie T, Owner at Catch22 Tapas & Cocktail Lounge, responded to this reviewResponded December 9, 2016

Thanks JoJoan now you know where we are hope we will see more of you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (569)
Traveller rating
Traveller type
Time of year
Language

190 - 194 of 569 reviews

Reviewed December 4, 2016 via mobile

Venue is awesome as you have the beautiful marina views. Dining and outside areas to dine/drink are spacious. Only ordered cocktails which are all $15 and tasted like a good cocktail should taste. Staff were welcoming, love to come back for the yummy tapas on offer

Thank 8550sshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie T, Owner at Catch22 Tapas & Cocktail Lounge, responded to this reviewResponded December 6, 2016

Pleased you enjoyed your cocktails they are pretty amazing. Hope to see you back soon for the tapas and more cocktails.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2016 via mobile

Decided to take two business colleges here who were visiting from Melbourne. We walked in and were ignored by the girl behind the bar !! Stood for about 5 mins and no one came or acknowledged us. We finally got her attention and said ' should we just find our own table ' , all we got was ' oh yeah ' , 'should we take our own menus ' we asked , 'oh yeah , they are over there! ' and she pointed ! We settled at a table , and waited ! Waited , waited ! We had chosen what we wanted but no one came to us ! No water , drinks or staff to serve us ! So after 15 minutes waiting we left !
This is the second time we have received this type of ' service'
Why would we ever go here again ! Get ur act together please , such a great place in a great position but that's about it !!

Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie T, Owner at Catch22 Tapas & Cocktail Lounge, responded to this reviewResponded December 5, 2016

Hi Michael
You obviously sat in the self service area, which is why there was no table service, as you did last time. There is notices on the tables advising of this and generally the person that greets you will explain the same and give you an option of where to sit. I apologise for my staff member not paying any attention to you, when you arrived, this is totally unacceptable and will be dealt with accordingly.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2016

Nice place, good location, bit quirky interior with a 50's style pin-up house style.

Although the location is very nice, on the water with a boardwalk around it, the food can do with some quality improvement.

We had -on first day- chorizo, pulled pork cigars, wedges and afterwards the smoked salmon patties. The impression we got that none of the food is home made. Though not entirely bad it was relatively expensive for its quality...
But we slipped on the salmon patties, as they were more potatoe than salmon, with only some very small slivers of salmon in there.

As we are not thrown of by one bad experience, we cam back the next day for a cheese board. At AUD 17,- p.p. That was a AUD 34,- plate of cheese... unfortunately, filled with supermarket level cheeses, very bad idea !

Brie was 4 small pieces of a prefab little brie cheese, common cheddar and yet another common blue cheese with some water crackers and some fruit.

Either make it expensive with good quality products or use lesser product but give more of it, not this combo as that really disappoints and made us decide to go next door. (next door is a fish & chips shop, which is far less pretentious, price wise)

Also, a place like this would really distinguish itself with good table service, that would increase customer spending by a big margin.

So;
Location: very nice
Ambiance: good/nice
Service: ok
Food quality: ok'ish

Thank Martijn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie T, Owner at Catch22 Tapas & Cocktail Lounge, responded to this reviewResponded November 28, 2016

Hi Martin
Thanks for the feedback. I can assure you that everything you ate was made in our kitchen, except of course the chorizo and wedges. We do not have anything on our menu that the Chefs do not make except obviously items such as the proteins, chips and wedges.
As for your comment about the cheeses these come from a reputable supplier of quality cheeses and are not your supermarket variety. The cheeseboard if you notice the price of cheese these days is value for money. In regards to table service, we do have table service in our restaurant area and we have self service in our lounge area, which is obviously where you sat. To change you should have just asked.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 20, 2016 via mobile

How do you write a review when nothing went right? Food greasy, wooden plater moist, staff pushy attempting to rush me (not that the restaurant was busy, in fact that's why I picked it) and yet they forgot my drinks, by which time the Sav Blanc arrived warm. Checkout guy was more concerned about 2% visa surcharge, than my answer to his question about the food.

Thank I7063UE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie T, Owner at Catch22 Tapas & Cocktail Lounge, responded to this reviewResponded November 25, 2016

Very hard to reply to your post about nothing going right as I have to assume here due to the lack of information you have given me. I am assuming that you came in on Monday since your post was 5 days ago. I cannot understand why your wine was warm if they forgot your drinks? We pour our glasses of wine straight from the fridge and I gather you reminded them that you hadn't received your drinks? hence why I have to assume it would have been cold. As you have pointed out we were not busy, so I am struggling to understand why you felt rushed? our last customers left at 5pm on Monday despite the fact we are not open on a Monday night and these were 2 ladies that had been there since 12pm, they did not feel rushed. Food greasy- unless I know exactly what you ordered, I cannot comment, as for the wooden platter being moist when we serve on a wooden platter there will be the sauce smeared eg: tomato relish, capsicum sauce etc along it for the food to sit on, hence why the platter would be moist, the sauce will do this, it is not grease, as none of our fried foods are on a wooden platter. Our FOH staff are not concerned about collecting the surcharge for credit cards he is making sure that you have the option to use your card in a manner that suits you eg:- cheque or savings does not incur a surcharge, credit cards do as the bank charges us heavily (2%) for our customers to use their credit cards. Rather than incorporate this in all our pricing we like to give our customers the choice, of how they want to use their cards. Being in a society where 90% of our transactions are done via credit cards, we have no choice but to pass this cost on, but we like to leave the choice to you the customer, rather than charging it regardless, across the board. You would also have been meal checked so you have the opportunity to bring up any issue with the food prior to reaching the till, which is when he asked you again. If we know about an issue before the payment stage then we can rectify it to your satisfaction. If you are going to post a review slamming a restaurant please ensure that you are specific, otherwise how can we improve? We are about customer service that is our job to keep our customers happy, but if we do not exactly what we can do better, we can't. We value feedback good or bad, but we need specific information to act upon, not general statements such as yours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Catch22 Tapas & Cocktail Lounge also viewed

Mandurah, Western Australia
Mandurah, Western Australia
 
Mandurah, Western Australia
Mandurah, Western Australia
 
Mandurah, Western Australia
 

Been to Catch22 Tapas & Cocktail Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing