We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Brilliant location right on seafront”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Travel Charme Kurhaus Binz
Ranked #1 of 47 Hotels in Ostseebad Binz
Certificate of Excellence
Reviewed 11 July 2017 via mobile

A wonderful, friendly hotel. It's right in the Centre of the seafront with the pier and beach close by. Very good double glazing, so quiet rooms despite plenty going on around. Excellent breakfast included in room rate

Stayed: July 2017, travelled as a couple
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R H, General Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 13 July 2017

Dear Guest,
thank you very much for your comment.
It is nice to read that you enjoyed your stay in the Kurhaus Hotel.
Kind regards
Rolf Haug
General Manager and Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (260)
There are newer reviews for Travel Charme Kurhaus Binz
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

4 - 10 of 260 reviews

Reviewed 27 May 2017

I need to begin by saying that if it wasn't for the unpleasant surprise of an 180 euro extra charge on checkout then this would probably have been a 5 star experience; the hotel really is lovely, the staff made us feel welcome and the location is fantastic.
It was my father-in-laws 60th birthday and my partner and I wanted to give him a weekend in Germany. Researching prior, Travel Charme Binz seemed by far the best option, so we booked two nights, two rooms online (from Expedia).
A few days prior to departure I called the hotel and spoke to a receptionist (lets call her Miss S) and asked her if it was possible for a high-floor sea view room *within the price class*. She said she would do what she could, and you can imagine how glad we felt when arriving to find the hotel had placed both our rooms with sea views, and balconies... the rooms were without a doubt spectacular in terms of sea view. Perhaps being on the first floor one felt a little exposed from the steady stream of people walking the ocean promenade. The other minor disappointment with the room was the lack of a fridge. For a hotel of this class, it should be a given. But, I also see the business idea behind it; by not including a fridge in the room guests are forced to either consume warm beer or pay premium prices from the bar/vending machines.

A very nice (and appreciated) gesture from the hotel was once we had settled into the room, the porter came up with a bottle of white wine with a handwritten note wishing Thomas, my father-in-law a very happy 60th. Such a personal touch, we were all very impressed.

The room was well equipped (except for the lack of fridge) and included safety box, plenty of electricity outlets, beautiful bathroom and the standard of cleanliness was top-notch.
A common issue we encountered thoughout was the lack of English in everything ranging from the signage, to hotel information folder, to the English competence of some of the staff. While I realise that we are in Germany and German is the native language, a hotel of this category (catering to international tourists) should have bi-lingual information for their guests.
WiFi was easy enough to connect and worked for the most part, sometimes it would suffer severe slow-downs but overall was fine.

The breakfast buffet was scrumptious with a complete selection even serving white wine :) Coffee was a bit (by Swedish standards anyway) disappointing, but unfortunately this experience held true throughout our entire visit to Rügen (not just the hotel).

The spa and pool area were enjoyable, clean and the indoor/outdoor pool flow was well done. (One could swim through a plastic curtain and suddenly you are in the outside pool). The SPA area is a naked spa (which we initially didn't know as all the signage was in German) but a cosy and nice environment.

Now to the not-so-fun part: on checkout "Miss S" gave me the bill which I didn't study hard enough, but thought the amount seemed much higher than we had booked for. This was in the back of my mind and it wasn't until we were on the ferry back to Sweden that I cross-checked it with the Expedia booking and saw that the hotel had added "Logi Aufpreis 7%" for each night, each room amounting to a total of 180 euros extra. I rang the hotel from the ferry, and Miss S told me that she had told me about the extra charge on the phone .. she hadn't. She reluctantly agreed to refund the extra charge, but then after consulting her supervisor said she went back on her word and said she was no longer going to refund because she had "let me know at every possible option about the new rate".
This was absolute rubbish; we had no change of rate confirmation, and had we, there is no way we would have agreed to it. I'm not sure if it was her English level where things got mixed up, but either way I was furious, and started a disputes claim with Amex. The rooms and revenue manager for the hotel seemed to have a bit more sense and contacted me admitting that he wasn't sure the rate change had been properly communicated and set about refunding the 180 overcharge.

To summarise, we probably did get a better room than we paid for (in relation to the sea view) but I'm not sure if it was language misunderstanding on her part, or mixup somewhere .. but had we known the extra charges prior we would have kept our original rate. The hotel, aside from this unfortunate extra charge, was a wonderful place to stay. Would I recommend it? Yes, but confirm your rate on check-in and even more so, on checkout.

Worth to note, parking costs 9 euro per day and there is a local Binz tax added per night to the bill.

Room Tip: Sea view is nice, but it will cost you exta - be aware of this cost
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank m_prebble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R H, Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 28 May 2017

Dear Guest,
first of all thank you very much for the time you spent to evaluate our Hotel.
In General I learned that you have been happy with your stay at the Kurhaus Binz.
I am sorry for the inconveniance regarding your invoice. Maybe you are right that this was a issue of not so good English. We have more than 95% German speaking guests.
So there ist not much chance for our staff to train their English.
Regarding the Minibars we have decided during our ast renovation period last year not to reinstall the Minibars. It happend more and more that guests took a bottle out of the Minibar and refilled them with other liquids. So this is both a hygenic issue and a financial issue. For guest who Need to cool e.g. medicaments we provide small Refrigerators in the room.
Best wishes from Binz
Rolf Haug
General Manager and Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2017

Had a little bit of trouble getting to the hotel as there was a race on and the road we needed was closed. Great hotel with a particularly interesting swimming pool, part inside and part outside, you can swim under a flap that separates both parts if you wish. I was surprised that I was forbidden to go into the swimming area with my clothes on. You have to change in your room and go to the pool in the supplied robe. I liked the interesting pictures of 1920's seaside pictures on the walls, but the highlight has to be the butter machine in the breakfast area. This machine produces little star shaped portions of butter when you press a button - never seen anything like it.

Room Tip: There is a sort of concert area at the front of the hotel, so a room at the back might give a more r...
  • Stayed: May 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Purrinian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R H, General Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 27 May 2017

Dear guest,
thank you very much for the timer evaluating our Hotel.
I am happy that you enjoyed your stay in the Hotel.
The Buttermaschine you will find in every Travel Charme Hotel.
Greetings out of the Kurhaus
Rolf Haug
General Manager and Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017

Spectacular place with a spectacular location.
However, no information on the booking-site that you may suffer a loud undesired night- concert outside your window with a sea-view. Reception-staff spoke poor English and argued in a way that were not charming at all when the fact was pointed out, despite the name of the hotel. It really spoiled the atmosphere.

Would have loved to give this extraordinary place a good ranking for the view, the beauty, the delicious breakfast, the nice piano-bar and the comfortable beds... but all in all, I´m sorry, it did not meet my expectations.

Room Tip: Check the concert-programme before you book a room with a sea-view.
  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Thalerine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R H, General Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 27 May 2017

Dear guest,
thank you very much that you took the time to evaluate our Hotel.
It is a pitty that one single Point takes away all other positive aspects.
Sorry for that.
Best greetings out of the Kurhaus
Rolf Haug
General Manager and Host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2016

Our stay in October 2016 was lovely and the service and cleaning was excellent. We enjoyed the breakfast and the wonderful views. The pool area was great, but the water was a little cold. The location is great!

  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Christina189530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TC-Kurhaus-Binz, Marketing Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 19 December 2016

Dear Christina189530,

Thank you very much for your positive evaluation about your stay at the Kurhaus Binz. We are really glad to read, that you had a great time at our hotel.

We are sorry, that the pool seems a little cold. The water of our indoor- and outdoor pool has a temperature of 28°C.

In spite of this, we hope to welcome you back again soon.

Yours faithfully
Travel Charme Kurhaus Binz
Claudia Haase
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016

This has turned into a standard hotel!
Breakfast was disapppointment, the former lavish buffet has now turned into a B/B breakfast!
After refurbishing this hotel is not anything like it used to be!
The price/quality ratio is not applicable!

  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank flimsflams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

Fabulous hotel in all waysl!
We sure enjoyed our stay.............
Nice surroundings
Perfect and tasty breakfast
Quiet rooms
Balcony
Private parking 9 Euros / night
Not far from Sassnitz harbour - only 15 minutes by car.
Just near th "Strandpromenade" and the beach

  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Petterbjarred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TC-Kurhaus-Binz, Marketing Manager at Travel Charme Kurhaus Binz, responded to this reviewResponded 9 November 2016

Dear Petterbjarred,

Thank you very much for your positive evaluation about your stay at the Kurhaus Binz.

We are glad to read, that you enjoyed the time at our hotel and we hope to welcome you back again.

Yours faithfully
Travel Charme Kurhaus Binz
Claudia Haase
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ostseebad Binz hotels
0.6 km away
Grand Hotel Binz
Grand Hotel Binz
#4 of 47 in Ostseebad Binz
154 reviews
1.8 km away
Seehotel Binz Therme Rugen
Seehotel Binz Therme Rugen
#7 of 47 in Ostseebad Binz
118 reviews
0.3 km away
Villa Belvedere
Villa Belvedere
#3 of 47 in Ostseebad Binz
68 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Hotel Am Meer
Hotel Am Meer
#2 of 47 in Ostseebad Binz
143 reviews
0.2 km away
Ceres Hotel
Ceres Hotel
#5 of 47 in Ostseebad Binz
228 reviews
0.7 km away
Dorint Strandhotel Binz/Ruegen
Dorint Strandhotel Binz/Ruegen
#8 of 47 in Ostseebad Binz
102 reviews
Show Prices
Show Prices
Show Prices

Been to Travel Charme Kurhaus Binz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Travel Charme Kurhaus Binz

Address: Strandpromenade 27, 18609 Ostseebad Binz, Rugen Island, Mecklenburg-West Pomerania, Germany
Region: Germany > Mecklenburg-West Pomerania > Rugen Island > Ostseebad Binz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ostseebad Binz
#1 Spa Hotel in Ostseebad Binz
#1 On the Beach Hotel in Ostseebad Binz
#1 Romantic Hotel in Ostseebad Binz
Price Range: $208 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Travel Charme Kurhaus Binz 5*
Number of rooms: 137
Official Description (provided by the hotel):
The Travel Charme Kurhaus Binz is a landmark on the beach promenade and thus one of Rügen's very special attractions. Its imposing architecture let you experience Baltic Sea resort culture and the atmosphere of a grand hotel with its sophisticated style, elegant details and lavishly generous space in a contemporary manner. This is where you stay: 137 stylish and elegant rooms and suites in the historic Kurhaus, the Kaiserhof and in the residences, many rooms with balcony or patio. The Travel Charme Kurhaus Binz spoils even your palate with a buffet breakfast, which leaves nothing to be desired and delightfully evening menus at the exclusive Kurhaus restaurant with unique panoramic views. The Steakhaus restaurant offers selected specialities from the grill and at the Kakadu bar you can relax and fade away the evening. Pamper your body and your senses and let your soul flow in a 1,500 square meter spa center. The Travel Charme Kurhaus Binz will let you revive the bathing culture of the 1920's by combining modern luxury comforts with traditional charm. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity.ca and TripOnline SA so you can book your Travel Charme Kurhaus Binz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travel Charme Kurhaus Binz Ostseebad
Travel Charme Kurhaus Binz Rugen Island, Germany

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing