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Free cancellation until 26/07
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US$132
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Certificate of Excellence
  • Free Wifi
  • Breakfast included
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Reviewed April 4, 2018 via mobile

Hotel and staff tried their best but it's like staying in Beirut would not recommend local area to young families air conditioning was blowing out hot air through out the hotel mate lost his key card and went to reception asked for a new card for room and was given one with no checks [room booked in my name not his] saw lots of people buying take aways
In all motto of story is you get what you pay for and again to be fair staff were good rooms clean but area is very poor and disappointing as you will see if you were to take a walk away from hotel along sea front and look back as one of our group said it's like something from call of duty

Stayed: April 2018, travelled with friends
1  Thank orlandochess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, The whole team at Caribbean Bay Hotel at Hotel Caribbean Bay, responded to this reviewResponded April 12, 2018

Dear guest,
Thank you for taking the time to share your feedback about your recent stay with us.

We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests.

Regarding the incident of the key, we are sorry, this is not something that usually happens and we are sorry it happened to you. We take note of this incident and will continue to work hard to provide our guests with a high standard stay.

Again, we thank you for your effort in writing and sharing this review and hope you will consider our hotel in your future holiday plans.
Yours Sincerely, The whole team at Caribbean Bay Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

just come back from a 4 day and 4 night with my friend all inclusive so we where not happy with it when you wanted a drink you had to go down 10 floors from the pool and the food could have be better so will not be back

  • Stayed: March 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, The whole team at Caribbean Bay Hotel at Hotel Caribbean Bay, responded to this reviewResponded April 6, 2018

Dear Kay,
Thank you for taking the time to share your feedback about your recent stay with us.

We hope you have been able to enjoy our excellent location on the Palma beach. A lively area with plenty of restaurants, entertainment venues and shops. In addition, the beach with fine sand and beautiful Mediterranean waters has just a 5 minute walk from our hotel.

Our gastronomic offer is one of our flagships and we are proud of the skill and taste of our chefs, whose goal is to fully satisfy our guests with their culinary variety. It is true that we have to adjust our offer to the competitive proposal of our hotel and we are sorry if this aspect has not been of your complete pleasure.

I hope you will give us the opportunity to serve you again on your next visit.
Warmest regards, The whole team at Caribbean Bay Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

just come back from a 6 day (5nights) with my partner (we are both early 20's) all inclusive.
Check-in
check in was open from 1400. We arrived at 1100 and asked if there was anywhere to leave our luggage. There is a little luggage store which we used once we showed our reservation and paid the tourist fee (€3.50 each)
Location
The hotel was located down some backstreets with a small supermarket opposite (this had alcohol and snacks in). the beach strip was only a few minutes away with lots of eating places and souvenir shops after about a 10 min walk down the strip. There was a bus stop outside the hotel which took you to Palma centre.
Bedroom
We where on the 8th floor with a view of the Marina. The room was big with 2 single beds as opposed to a double as advertised. The shower was high powered. The TV had no English channels other than the Stocks channels.
Hotel
The hotel was always clean. There was one bar in the ground floor that was always packed with only one bartender working at once. There is a 2 cup maximum on each journey which meant queues where long and slow moving. There was a large selection of alcohol and the beer was always cold.
There was a pool and sun-beds on the roof that was a bit of a small area and a nicer one on the ground floor which was a larger area and I believe a bar which is only open in the high season.
Food
There was a Buffet at every meal with a selection of food, sometimes repetitive but alway warm and stocked well (apart from the last half hour of serving times). The salad bar often looked a bit sad and the deserts were a bit undesirable and lacking in option. The food was all edible but some items did taste cheap.

Overall the hotel was really good, they definitely need to hire more staff for the bar and the entertainment needs a lot of work but for a cheap get away in the sun it hits the nail. The hotel is down as a 3 star which I would say is quite true.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded April 4, 2018

Dear Tom,

Thank you for taking the time to write a review we really appreciate it!
We are glad that you have enjoyed our excellent location, close to the beach of Palma, which as you will have seen is impressive both for its wide extension and for its pleasant walk.

We are pleased to know that the assigned room met your expectations. Our rooms have been designed in a functional way to offer our clients what they need during their stay.

We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests.

We are however really sorry to read you encountered queues at our bar. We honestly try our level best to avoid build ups by offering as an efficient service as possible. We apologise for the congestion you encountered at times.

We are very sorry that you have not liked our animation service. We try to develop a varied offer for all tastes, but it is not always possible to reach the preferences of everyone. We hope you give us a second chance to surprise you.

We thank you once again for having chosen our hotel and we look forward to welcoming you back with open arms in the not too distant future.
Best wishes, The whole team at Caribbean Bay Hotel.

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Reviewed April 2, 2018 via mobile

Hotel was clean - we had a lovely room on 5th floor. Balconies are not very secure and no privacy but had a great view of the sea from our room. Adela and Javier made this holiday - remembering drink orders and just generally being friendly made this holiday. Food was ok - not great but expected for the price. Nice location, our friends had a room on 1st floor and they had constant noise from bus stop and chairs downstairs. The main let down was some other guests - a few were extremely rude and made me feel uncomfortable as I have a limp due to a recent operation for cancer and a lot of the older generation were surprisingly rude. Definitely an older clientele at this time of year - the hotel is seriously understaffed but the staff that work there are amazing and work so so hard.

Stayed: March 2018, travelled with friends
Thank Danielle1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded April 4, 2018

Dear Danielle,

Thank you for sharing your experience from your recent stay with us at our Hotel.
We are pleased to know that the assigned room met your expectations. Our rooms have been designed in a functional way to offer our clients what they need during their stay.

We are happy to see that you appreciated our standard of cleanliness. We invest a lot of time and effort to clean and maintain our hotel rooms and facilities as well as to train our team to ensure the highest level of personalized service in order to make this hotel accommodating to our guests.

It was a pleasure to be able to assist you and look after you during your stay. We are thrilled to read your praising comments about our staff, especially Adela and Javier, as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

Our gastronomic offer is one of our flagships and we are proud of the skill and taste of our chefs, whose goal is to fully satisfy our guests with their culinary variety. It is true that we have to adjust our offer to the competitive proposal of our hotel and we are sorry if this aspect has not been of your complete pleasure.
In our hotel, rest is just as important as fun, because of this we always ensure a pleasant rest while we like for those who wish so to enjoy lively evenings. It would have been very useful if you would have directed yourself to our reception staff reporting on the event you are commenting on, so they would have taken measures in situ and solved this discomfort that has been caused. We would have loved to ensure your rest during your vacation.

We look forward to welcoming you back to our Hotel in the not too distance future.
Sincerely, The whole team at Caribbean Bay Hotel.

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Reviewed April 1, 2018 via mobile

Arrived on Thursday for a 3 night stay with my husband to be told the hotel is overbooked and you will be staying at the Pabiso Sofia. There was no apology just an explanation to get back to the Caribbean bay for transfer and to check out.
To be fair the Sofia was a better hotel in a better location even if we were the only English guests there until more from Caribbean bay were sent. Unsure how a hotel can be so over booked at the beginning of a holiday season. Good luck if you book here in the height of summer.

Stayed: March 2018, travelled as a couple
1  Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bayhotels15, Director de Relaciones con Clientes at Hotel Caribbean Bay, responded to this reviewResponded May 11, 2018

Dear Claire,

Thank you so much for taking the time to share your thoughts based on your holiday experience.

Are hotel is well located, something that we would like to highlight. A lively area with plenty of restaurants, entertainment venues and shops. In addition, the beach with fine sand and beautiful Mediterranean waters has just a 5 minute walk from our hotel.

Regarding the issue of us being overbooked and having to transfer to another hotel, we are sorry this happened to you, this is not something that usually happens, we will take note of it and study it, thank you for your feedback.

Again, we thank you for your effort in writing and sharing this review and hope you will consider our hotel in your future holiday plans.

Yours Sincerely, The whole team at Caribbean Bay Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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