Had a wonderful stay here third week in April, this is my second trip to this property. First let me mention that the reservation 1800 number for the ritz is the worst ever, they should be ashamed. I had a problem with my reservations both times when I booked my trip. I made my reservations months ahead of time and when I checked in to the hotel my room was nothing as to what I had booked, I reserved a club level room and both times the hotel stated upon check in that this was a regular room, but charging me club level room prices. At the end of the day I spoke to management and they accommodated my needs. So besides of the horrible booking system and that the hotel needs to be renovated this place is awesome with the best service ever.
The rooms are newly renovated but are very small, the smallest I have seen. We upgraded to a suite because of the size of the rooms. Everything in the room was clean and bed and linens were comfortable . We stayed on the club level floor which is way worth the extra money only because, if you order room service like breakfast, lunch or even go to eat something at a restaurant in the hotel it will cost you a fortune.
The restaurants were my favorite in the hotel, we even ate out in town and I felt the ritz had the best. My favorite was IL MILINO , yes it is pricey but the service and food is amazing , well worth it. We ate there three times thats how much we enjoyed the food, I know there is some negative reviews about this restaurant, don't listen to them, this place by far is the best. We also tried BLT which was also great, the food was very rich but was delicious, and yes this was another pricey one but well worth it. People have to realize that these are five star restaurants so of course the prices are going to be a bit high, you are paying for service and quality of food.Also to mention one day we had lunch at the pool/beach area restaurant which is outside and I have to say the only thing that was good were the french fries, not only was the food expensive but it was the worst I do not know how they can serve this quality type of food and charge these type of prices.
The only reason this place is lacking a star is because the interior of the hotel not including the rooms, needs to be renovated . The lobby is old shabby looking not impressing, the club level lounge is rusty and old looking, the chairs have stains on them and the fabric is worn out looking, the doors look like they are going to fall apart, the elevators are all scratched up and dirty looking, the spa is great but it looks like it belongs in a 1980 movie.If this place had a interior renovation I would give it the full five stars, because the service is just simply amazing and the staff is very courteous and professional, also to mention what ever problem I had with this property or my stay I just mentioned it to the staff and it was resolved. Awesome service!
The pool is nice but to many kids everywhere, which is ok but if you are looking to relax head to the beach. The beach was great, the sand is a honey color, it is not a floury white, the water was really clear but not crystal blue, it was more on the greenish side but still nice. Some days the water was clearer than other days because of the storms, but the beach was my favorite and not overcrowded.
The casino was very bad to us, first of all we are slot players and the machines did not pay, so if you are a slot player save your money because this casino was the worst, also to mention this casino comps nothing, no rooms or food comps.
Overall I had a great stay, I would for sure come back, hopefully by then the hotel will be fully renovated.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde