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All reviews nice hotel swimming pool pushed together comfortable rooms hotel entrance pleasant stay wellness sauna park colleague housekeeping luggage minibar interior
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Reviewed August 6, 2018

First, I'd like to mention, that I myself used to work in a 4* hotel’s management for quite some time.
I booked this hotel through their hotel website's reservation system, which was very confusing and partially non-working. This raised some problems and questions, but no matter who I talked to (reservations' staff as well as receptionists) via emails, were very understanding, helpful and quick when it came to replies.
We arrived before check-in and had to wait for our room, which was completely understandable. Receptionist at our arrival (35-ish woman, long blond hair) was quite alright, friendly, but often took cigarette breaks right next to the hotel entrance, which I find extremely unprofessional. We were allowed to store our luggage while waiting for our room - very convenient - although receptionist’s “just put the luggage in my locker there” was a bit funny.
The check-in time is at 2pm, we came back before 3pm and were handed our room keys right away. Check-in was done with the same receptionist along with her older colleague (also blond, short hair, glasses) who was very nice and efficient. When we came to our room, the housekeeping staff was still inside finishing up the cleaning process. Now I completely understand that it was a busy day, I wouldn’t mind waiting longer, but the fact that they gave us our keys without knowing that the housekeeping was still there, was unpleasant. The communication between the housekeeping and reception team was clearly non-existing, which showed itself on our departure day as well.
The room was alright. Two separate beds pushed together instead of normal double bed, still very comfortable though. Cleanliness pretty good, but both curtains were ripped and the room itself was a bit used. Bathroom was nice and very clean. Our room had windows facing the street, yet we didn’t find it noisy. Terrace on the second floor was great. We didn’t see the sauna, but gym was tiny and so was the swimming pool. The interior of the hotel all together was classy and nice to look at.
Breakfast was pretty poor. Food was good, but the selection wasn’t wide at all. Pretty good coffee though.
Location was convenient if you don’t mind a bit of walking. There was a park across the street and amazing restaurant Tapas Medité – must try!
Our stay was short, we were out most of the time and I would have easily overlooked some of the failures, but what happened on the morning of our departure day was such a drawback! So the check-out time was 11am, we double checked that. It was around 9:45am when the housekeeping entered our room for the first time. We had the “don’t disturb” sign on the door, they did not knock, did not introduce themselves, they just came into our room. This happened two more times! When I mentioned this while checking out, the extremely rude lady at the reception (different one, older one, also blond – I wish I knew her name!) just laughed at me and said that the housekeeping was cleaning the rooms in the morning and how could I not know that. Now correct me if I’m wrong, but as far as I know, rule number one is to never enter the room while the “do not disturb” sign is on! Definitely not without knocking and introduction and definitely not three times in a row! This was completely unacceptable and once again showed the lack of communication between the housekeeping staff and the reception desk as they clearly didn’t tell each other that we haven’t checked-out yet.
Overall, our stay and the hotel was nice, but staff was rather unprofessional!

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank BaAnHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katerina O, Manažer komunikace s hosty at Hotel Continental, responded to this reviewResponded August 23, 2018

Dear traveler BaAnHa,
thank You for Your review.
We are happy for what You appreciated and sorry if You had experienced any kind of inconvenience.
Hopefuly we wll make it up to You next time and Your perception will be better.
Thank You and, please, have a beautiful day.

Best wishes,

Katerina from Garzotto Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2017 via mobile

The three of us took a 3-day roadtrip to Marienbad and Hotel Continental provided us the classic comfort - it’s in the main street of the town with a big park across, and several shops and restaurants around, with the heart of the town and many of its attractions less than a kilometer walk away. It has a big roomy restaurant where ample breakfast buffet was served, and also the set-dinner in the evening, there’s a bar/lounge, then a small heated pool and Sauna/Wellness. Staff were very friendly and helpful. Our room was on the second-floor, big and comfortable. The main door opened to a fleur/entrance with cabinets on the left (with safe-deposit box) and the toilet/bath on the left which was spacious with a shower-closet. Then there was a living room with a huge desk and chair and TV (with a small cabinet where the minibar was hidden) then a sofa-bed which was converted into a third bed for us. Then the spacious bedroom with double-beds, a roundtable with chairs, and a glass-door opening to our terrace overlooking the main street. We would definitely recommend the Hotel Continental - and its comfortable and good value for money accomodation.

Stayed: November 2017, travelled with family
Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katerina O, Manažer komunikace s hosty at Hotel Continental, responded to this reviewResponded November 7, 2017

Dear traveller Luis M,
thank You for Your review and for sharing Your experience and a part of Your road trip with us. :-)
We are super happy that You enjoyed Your stay at us and that we met Your expectations.
Moreover, we are happy that You felt welcomed at us because that is what You are, of course, and, please, do not hesitate to take another road trip for example in Prague as we have hotels also there. :-)
We thank You once more and wish You a beautiful day.

Best regards,

Katerina from Garzotto Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017

The hotel itself is a bit oldish, but clean. The beds were nice and the bathroom as well. The restaurant is a drawback. The portions are big but not 4star hotel quality (in salads was all the time the cheapest sausage). Majority of the staff in the restaurant did not speak proper Czech or English. The swimming pool smells to much of disinfection. The only very positive experience was they Spa personnel which was very skilled. Summary: good 3 star hotel but not 4!

Stayed: September 2017
Thank Annka_CZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katerina O, Guest Relations Manager at Hotel Continental, responded to this reviewResponded October 22, 2017

Dear Mrs Annka_CZ,
thank You for Your review.
We are very happy that You had some pleasant experience at us.
As to Your concerns, we would like to inform You that we do offer quality products and our staff has communicative competences in languages.
Thank You for Your understanding and, please, feel free to check our other hotels. You may like them better.
Thank You for sharing Your experience and, please, have a beautiful day.

Best wishes,

Katerina from Garzotto Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 30, 2017 via mobile

This old world hotel provided quite a pleasant stay during my trip. Place is dog friendly, staff is courteous, breakfast is good, and the dinners we had there were also very good. Place is clean and well kept wire a full service spa and comfortable rooms. Definitely recommend.

Stayed: July 2017, travelled as a couple
Thank savoybond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katerina O, Guest Relations Manager at Hotel Continental, responded to this reviewResponded July 2, 2017

Dear Mrs. or Mr. Savoybond,
thank You very much for Your review.
We are very happy that You found Your stay pleasant and that You noticed some of our services with which You were satisfied.
Moreover, we are extremely glad that You would definitely recommend our hotel to others. It makes us happy to hear that.
Please, come back anytime You wish. We are looking forward to You.
We thank You once more and, please, have a beautiful day.

Best regards,

Katerina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2017

We booked a deluxe double room with half pension. The room was spacious with good amenities. Spa treatments easily booked and delightful! Breakfast buffet plentiful with coffee and hot milk on the table. Staff friendly and helpful. Enjoyed our balcony and also the public terrace for relaxation or sunbathing. Highly recommend!

Room Tip: Ask for a quiet room as some face the main road.
  • Stayed: May 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Rebecca92331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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