We took a few days to come out to Marienske Lanze from Prague on our 9 day holiday.
This is billed as a five star hotel - and it isn't and it isn't cheap. Granted, the building is nice and it has a good location on the hill looking down into the town, but otherwise we have very little positive to add. Our overall experience was like an old British holiday camp not one of the best hotels in the area.
Despite trying in advance, we were unable to book our spa treatments and so when we got there had to take what was left. It was almost impossible to get any help (it took us a day to find someone who could speak enough English to help us book some spa treatments and then we got the distinct impression that we were being humoured. The hotel staff speak good Russian and German, but if you are English speaking - don't bother. The room we had was huge with a great view, but a flickering Hotel Esplanade flourescent light right outside on the balcony and curtains that didn't quite shield out the glare.
The service in the hotel is appalling. The number of times someone said that it was 'not possible' - well we lost count.
I don't think they even bothered to say goodbye......We definately won't be going back and we will be writing to the Great Hotels of the World organisation of which this hotel is apparently a member. Appalling.
- Official Description (provided by the hotel):
- Historic Hotel dating from 1911, modern guest rooms with balcony; situated 5 minute's walk form the city center on peaceful landscaped grounds. ... more less
- Reservation Options:
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- Also Known As:
- Esplanade Hotel Marianske Lazne
- Esplanade Resort Marianske Lazne